Dupes
@gci.net
| Clearwire service in General
I at one time worked for clearwire as a CSR. I looked into the service and even used it myself. At first the company itself was great and the service we offered our customer good. Then I started to notice some thing. Clearwire is sales based, make sales at all cost. It's reps commonly sell the service outside of the coverage areas. Though, you may get 4-5 lights, the towers do gauge the distance and kick you off. The are several people out there that should of never been sold this service. Then the policy changes clearwire does at it's whim. I personally sat through 4 move policies, 2 cancellation policies, and a policy which basically told our service folks that they were screwed. The whole time, the customer was basically screwed. Clearwire also started shaping it traffic more aggressively, so basically unless you check your email or do minimal web surfing you risk getting shaped. This even affects legal programs such as Napster and Itunes. Though if asked clearwire won't acknowledge any shaping. They'll quote the response of, Clearwire monitors it's traffic to insure best performance. All in all it's a money machine. The founders are great at making money. The service at first had possibilities, but after looking over older markets and seeing them past compacity, and still push sales, knowing that the service they were giving was far below any standards. Getting hold of anyone in the company with any knowledge is near impossible, the 888 line is a mix of out sourced notebook techs and a new call center by clearwire in Las Vegas. The service has many issues. Maybe with time, and a company redirection things will get better. |
