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ubiquiti ls2 power supply »
« Placing CPEs near power lines  
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Chele

join:2003-07-23

reply to Chele
Re: AOL blocking traffic

We give customers a 30 guarantee. We ask/sugest that the customer doesn't cancel her current ISP until she is sure she will stay with us. Friday's customer was a new install. The other customer's husband does not want to use anything other than AOL, they pay us and AOL. We've had problems in the past with Trend-Micro's Pc-cillin and Mcafee. I'll take a look at AOL Port magic. I won't uninstall Port Magic, too many bad experiences with being blamed for subsequent problems after my doing something to a client's machine


DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
·Charter Pipeline

Your decision to not uninstall anything on your cust's computer is a wise one. If you proved your service worked, then leave it alone and let the cust swim on their own.

If they want AOL on their PC, let it stay. Keep in mind, they have a system of emailing and browsing that they are use to. No need to change that. AOL works just fine over a broadband connection, so there is no loss to your service.

Just keep that demarc of responsibilities clearly defined and it won't bite you in the rear later.
--
:: my trivial ramblings ::
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« Placing CPEs near power lines  


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