I am more than happy with my Packet 8 had it 2 years here in WV never had a problem that unplugging the modem and 15 seconds later i was good to call----keep in mind this has happened only once every 3 or 4 months and i live in snow country----i stopped useing Verizon because they dont have any Fios plans for WV-----hopefully they will sue each other in court till they both chapter 11 or 7