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ross
join:2000-08-16
 ·Digizip
| reply to phrider
Re: Cyberonic Covad renewals?
This is an open letter, inspired by the heavy-handed moderation that has resulted in the deletion of my previous post. Apparently, one may not criticize Cyberonic any longer in this forum.
A bit touchy aren't we, Mr. Mod? What's the matter with you? The idea that a subscriber can negotiate with Cyberonic for lower fees, especially this particular type of reduction, which has been declined out of hand by Cyberonic in every instance of such a request, is a ridiculous JOKE on its face. Hence my posted reaction, which you deleted. That was my opinion, summation, and an apt description of what the OP's request would earn from Cyberonic if he made such a request.
If you don't want to deal with the reality of Cyberonic's unbending, ossified and backassward approach to "customer service", why do you moderate the Cyberonic forum? Was it because Cyberonic needed a company shill Mod to carefully restrict all comments to those which praise Cyberonic?
I'm happy to say that I am at last done with Cyberonic's unilaterally imposed one-year term "agreement", and have canceled their pitiable so-called "service". However, I PAID for the right to poke fun at their hopeless mismanagement, high price points, and their unthinking, non-accommodating anti-customer attitudes, as well as their heretofore supremely incompetent mail service, which, ironically, has miraculously transformed itself into a reliable service just as I canceled in frustration; having waited three years for them to sort out its deficiencies.
When Cyberonic was a MCI reseller, at least the product was worth the price. Now that it is COVAD PPPOE based, it is worthless, and over-priced. But, good luck getting a reduction based on the lower quality service, account longevity, or the obviously unfair situation created by Cyberonic in giving new subscribers preferential pricing while refusing to similarly reward former month-to-month customers, who stuck with them despite their shortcomings and frequent outages of both mail servers and service connection, high early termination fees for those on fixed term contracts, and their unilateral imposition of one year fixed term contracts for previously month-to-month subscribers.
Along with canceling my service, and in recognition of my three years of automatic on-time payments despite Cyberonic's many failings, I requested courtesy forwarding of e-mail traffic coming into my cyberonic mailbox from my clients to my new e-mail address for 30 days. I was told I would have to pay for the mailbox at the rate of $9.50 per MONTH!!! I had no choice, so I'm being charged that exorbitant rate until I can migrate the last of my clients to my new address.
I'm sooooooo thankful I'm almost done with them. Good riddance!
Oh, and good luck to you, phrider! | |
phrider
join:1999-12-17
Los Angeles, CA
edit:
March 8th, @01:02AM
| said by ross  :Oh, and good luck to you, phrider! I'll report back on my price reduction or my new choice of providers.
PS: Since a domain name costs $9 or less per year, and many come with free email or at least free email forwarding, why would anyone with "clients" use an ISP's email service? | |
ross
join:2000-08-16
·Digizip
| said by phrider :said by ross :Oh, and good luck to you, phrider! I'll report back on my price reduction or my new choice of providers. PS: Since a domain name costs $9 or less per year, and many come with free email or at least free email forwarding, why would anyone with "clients" use an ISP's email service? As for your snottily phrased question, I have been asking my wife, whose graphics design business it is, that same question for three years. Prior to that she went through a succession of failed ISPs and was tired of having her e-mail address change. So, she exchanged temporary stability for high priced, but slipshod service, while trying to buy a domain name that reflects her business name. She has finally become resolved to the fact that her preferred business domain name, which domain variations have all been registered, but unused, by others for ten years now, will never be hers. She has finally decided to get a workable domain name variation, though longer than she'd like, as well as a shared hosting arrangement. At last, we can say goodbye to Cyberonic. Well, almost...that doesn't relieve the need to maintain Cyberonic mail address(es) until all her clients are on-board with the new address. Cyberonic, as always, makes it a costly proposition. | |
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