  deblin Dark Side of the Moon Premium,MVM join:2001-09-01 Middletown, DE
| reply to quatrix Re: wtf? comcast asked us not to use VPN
said by quatrix :said by Comcast :
Without limiting the generality of the foregoing, the Service is for personal and non-commercial use only and you agree not to use the Service for operation as an Internet service provider, a server site for ftp, telnet, rlogin, e-mail hosting, "web hosting" or other similar applications, for any business enterprise, or as an end-point on a non-Comcast local area network or wide area network. Even if "commercial use" didn't include VPN, VPN would be "an end-point on a non-Comcast local area network or wide area network". And I'm sorry, but that doesn't sound like a connection TO a VPN violates the AUP. It sounds like you can allow people to VPN _to_ you. Not vice versa. Show me proof that VPN'ing to work from a residential line is a violation of the TOS, then maybe I'll believe it. It doesn't make sense, and if it IS true (which I'm beginning to doubt), it's the most absurd policy I've heard in a while. -- "Hey honey! Do you think KFC's still open?" |
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  hobgoblin Sortof Agoblin Premium join:2001-11-25 Orchard Park, NY clubs:
| "It doesn't make sense, and if it IS true (which I'm beginning to doubt), it's the most absurd policy I've heard in a while"
Its clearly not true.....
Hob -- "A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson
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  RideRed Vista needs a popup blocker for Vista Premium join:2005-06-18 USA | reply to neufuse More glad every day Comcast sold our local cable system to TW. |
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  hobgoblin Sortof Agoblin Premium join:2001-11-25 Orchard Park, NY clubs:
| said by RideRed :More glad every day Comcast sold our local cable system to TW. Actually being pedantic here...they swapped it..they did not sell it.
Hob -- "A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson
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  deblin Dark Side of the Moon Premium,MVM join:2001-09-01 Middletown, DE
| reply to hobgoblin said by hobgoblin :Its clearly not true..... Well apparently quatrix doesn't think so...I just want to know why he thinks so, because while the TOS is ambiguous in the passage he quoted, it still doesn't sound like it's forbidding connect to a VPN. -- "Hey honey! Do you think KFC's still open?" |
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  back on topic
@comcast.net
| reply to hobgoblin Guys lets get this back on topic. Comcast wont shut down vpn, they don't care or monitor vpn usage. Everyone here getting worked up thinking comcast will come knocking on their door cause the use vpn has missed the point. And is getting worked up over nothing.
What we have is the classic bandwidth case. If the original poster truly believes that he cannot possibly have logged more traffic than comcast allows then there is either:
1. multicast/broadcast packets hitting through the vpn. Many companies who use IP based phones are based on this. It's common in some situations to see a constant 1mbit or more of phone traffic going through the vpn during business hours.
2. compromised network. The home network is compromised allowing attackers to spam/fxp bounce/botnet and use up resources. Could be a cracked wireless signal, trojaned pc or whatever.
3. His modem has been cloned. His modem mac may be cloned and used by a bandwidth hog. |
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  Authority Obama Biden '12
join:2000-03-29 Beverly Hills, CA
·AT&T Yahoo
·Packet8
·magicjack.com
| said by back on topic :
Guys lets get this back on topic. Comcast wont shut down vpn, they don't care or monitor vpn usage. Everyone here getting worked up thinking comcast will come knocking on their door cause the use vpn has missed the point. And is getting worked up over nothing.
What we have is the classic bandwidth case. If it's about bandwidth and not VPN one has to wonder why their TOS even mentions VPN at all? Wouldn't it be easier for them just to limit overall bandwidth regardless of application? -- "Canada" = economically, militarily, politically, and culturally irrelevant. |
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  Loker Premium join:2004-07-11 Fargo, ND clubs:
1 edit | said by Authority :said by back on topic :
Guys lets get this back on topic. Comcast wont shut down vpn, they don't care or monitor vpn usage. Everyone here getting worked up thinking comcast will come knocking on their door cause the use vpn has missed the point. And is getting worked up over nothing.
What we have is the classic bandwidth case. If it's about bandwidth and not VPN one has to wonder why their TOS even mentions VPN at all? Wouldn't it be easier for them just to limit overall bandwidth regardless of application? because they do care about VPN but they do not monitor what applications are doing what...
they want you to sign up for a business package if you are using VPN....but the plain and simple fact is unless you tell them or a technician who really cares sees it they wont ever know.... -- "While preceding your entrance with a grenade is a good tactic in Quake, it can lead to problems if attempted at work." -- C Hacking |
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  TOPDAWG Premium join:2005-04-27 Midland, ON
·TekSavvy Solutions..
1 edit | reply to Authority Common sense has no place in big business. Anyway if you were under 100GB I see no big deal. I would use over 200GB back in the day and no a word from comcast.
I paid for the service and comcast was OK with me using that much data so everything was a-ok. I never had a issue with comcast.
Anyway why do people think he is a liar? Maybe he is a verizon spy out to get comcast.
Also I hate no idea working from home to control a work PC was braking the TOS. think it it no more then connecting to wow to control my guy. Hm you learn something new everyday I guess.
Also word to the wise don't ever say what your dong with your net to anyone. |
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  back on topic
@comcast.net
| reply to Authority the "end point" in the TOS is speaking to a network exit point, not specifically about vpn. A network exit point would be the "upstream" provider for a business or commercial entity. They dont want a residential connection to be a valid exit route (or network end point) for packets leaving a business destined to the general internet. |
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 CLEVELTECH
join:2006-12-21 02107 | reply to neufuse MY advice to you is get rid of Comcast and get DSL. They are NOT going to tell you how much bandwidth you used and believe me they are already making the steps to get rid of you. |
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  PolarBear The bear formerly known as aaron8301 Premium join:2005-01-03 | reply to neufuse Re: wtf? comcast asked us not to use VPN
When I was a subcontractor for Comcast, I used to use my Comcast HSI to VPN into - you got it - Comcast's customer database! -- "I invented it, Bill made it famous." --David Bradley, the inventor of Ctrl+Alt+Del. |
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 seederjed
join:2005-02-28 Snellville, GA
| When I went through this a few years ago, letters, phone calls, etc., I tried to get the business service. However, it was run off the same node(?) as the residential lines, thus subject to the same arbitrary bandwidth limits. Only difference was I would of had the privilege of paying more. Like I said it's been a few years and things may of changed, but I really doubt it.
I now have a 1.5/896 line from Qwest, and abuse it day and night with nary a peep in 2 years. |
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  Cabal Premium join:2007-01-21 Boston, MA
| said by seederjed :When I went through this a few years ago, letters, phone calls, etc., I tried to get the business service. However, it was run off the same node(?) as the residential lines, thus subject to the same arbitrary bandwidth limits. Only difference was I would of had the privilege of paying more. Like I said it's been a few years and things may of changed, but I really doubt it. I now have a 1.5/896 line from Qwest, and abuse it day and night with nary a peep in 2 years. And you were happy to cut your average download rate by a factor of 10? That's not going to be very attractive to a lot of people. -- Interested in open source engine management for your Subaru? |
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 Kearnstd Elf Wizard Premium join:2002-01-22 Mullica Hill, NJ | reply to neufuse is Comcast Bus Com even a real comcast division? never know it could be the telco trying to get you onto DSL which doesnt even reach. -- [65 Arcanist]Filan(High Elf) Zone: Broadband Reports |
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  SteveLV702 Premium join:2004-04-22 Henderson, NV
·Clearwire
| reply to neufuse ya ISPs suck.... My work I need a static IP address to login to our servers as they are restricted by IP Addresses. When I lived in Washington I was just $h!t out of luck with Comcast as Residential Accounts can't get Static IPs only Businesses and Business Accounts weren't available yet in my area.... When I moved to Virginia where we have Cox Communications its the same thing you have to have a Business Account and pay almost $100 extra a month for the same speeds and everything just to get a Static IP address.... luckily enough Business was available in my area and my work is picking up the bill but that just totally sucks how they force you to get a Business account for stupid things. |
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 DSL Oberst
join:2001-11-29
| reply to deblin said by deblin :And I'm sorry, but that doesn't sound like a connection TO a VPN violates the AUP. It sounds like you can allow people to VPN _to_ you. Not vice versa. Show me proof that VPN'ing to work from a residential line is a violation of the TOS, then maybe I'll believe it. It doesn't make sense, and if it IS true (which I'm beginning to doubt), it's the most absurd policy I've heard in a while. I do not know about Comcast, but I am able to verify that policy was standard for Earthlink during my lengthy tenure there. The wording of the AUP was essentially the same. The reason that was given for the policy was not for bandwidth problems; Earthlink could have cared less about that.
The official reason was a) residential accounts had no guaranteed uptime - a person could be down weeks and that would be TOS-compliant, b) said VPN could thus be down for weeks (as in the case of a reprovisioning the phone line to a house) and c) that means that Earthlink could be held legally liable for all business losses incurred by not having VPN available on the account. Thus, Earthlink only supported VPN connections on business accounts, which had a guaranteed uptime of 98%.
I would suspect, as this same policy exists with both Bellsouth and Qwest, that this is the reason behind Comcast's policy. |
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  LeftOfSanity
join:2005-11-06 Felton, DE
| reply to NetFixer said by NetFixer :said by ecjp :In other words, telecommuting is violating the TOS!? said by rody_44 :thousands use vpn so we know they dont have a problem with it. As has already been posted by quatrix  , the Comcast TOS for it's residential HSI service does indeed contain a prohibition against using VPN for commercial purposes. The link posted was not directly to the Acceptable Use Policy, so perhaps that confused some readers. Here is the direct link to the Acceptable Use Policy. And here, is the relevant section of that policy for the hyperlink impaired: said by Comcast High-Speed Internet Acceptable Use Policy : Prohibited Uses and Activities
Prohibited uses include, but are not limited to, using the Service, Customer Equipment, or the Comcast Equipment to:
ix. resell the Service or otherwise make available to anyone outside the Premises the ability to use the Service (i.e. wi-fi, or other methods of networking), in whole or in part, directly or indirectly, or on a bundled or unbundled basis. The Service is for personal and non-commercial use only and you agree not to use the Service for operation as an Internet service provider or for any business enterprise or purpose, or as an end-point on a non-Comcast local area network or wide area network;
Whether or not Comcast routinely and actively enforces this prohibition might be debated, but the prohibition itself is clear enough to anyone with a reasonable understanding of the English language. Yea, really it just means...If you can't get it working or have problems with it, we can't help you. I don't blame them. |
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