axus
join:2001-06-18
Washington, DC
 ·Verizon Online DSL
| reply to neufuse
Re: wtf? comcast asked us not to use VPN
Yeah I've usually understood their terms of service to be restrictive about that. It's not that you're using too much bandwidth, its that they could be making more money from you. The thinking is that you will go to your boss and get the more expensive service reimbursed.
I would recommend signing up for DSL/FIOS if it is available and cancelling Comcast. If you let them have any power over you they will abuse it. If they have a monopoly in your area then they win, go talk to your boss about paying for a business account. At least you might get "free" internet that way. |
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CLEVELTECH
join:2006-12-21
02107
1 edit | That's what I was saying to this poster, to get rid of Comcast because if he's already recieved the warning, then they already deciding to get rid of him and there's nothing that he can do except switch to another provider. |
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JSRoman
Premium
join:2005-03-10
Callahan, FL | reply to neufuse
You need to provide more information. You are not going to get a call from Abuse Dept. for 20-60 GB.
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www.seabee.org |
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Loker
Premium
join:2004-07-11
Fargo, ND
clubs:
| reply to CLEVELTECH
said by CLEVELTECH  :That's what I was saying to this poster, to get rid of Comcast because if he's already recieved the warning, then they already deciding to get rid of him and there's nothing that he can do except switch to another provider. or secure his network....because if he says he only used 60-80GB's someone is in his network leeching his bandwidth and getting him in trouble...
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"While preceding your entrance with a grenade is a good tactic inQuake, it can lead to problems if attempted at work." -- C Hacking |
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CLEVELTECH
join:2006-12-21
02107 | How can you secure that? |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| reply to DSL Oberst
said by DSL Oberst :The official reason was a) residential accounts had no guaranteed uptime - a person could be down weeks and that would be TOS-compliant, b) said VPN could thus be down for weeks (as in the case of a reprovisioning the phone line to a house) and c) that means that Earthlink could be held legally liable for all business losses incurred by not having VPN available on the account. Thus, Earthlink only supported VPN connections on business accounts, which had a guaranteed uptime of 98%. I can understand that, but since it's not a guaranteed service, isn't this already understood? That is, the person is incurring the risk of using a residential internet connection to work from home and therefore if it does down, they have to live with it or get business service.
Why make it a policy to only allow it for business service? If the user wants to save $50/mo and be able to login to work (let's assume for the sake of argument that said person does not work from home daily, but uses it maybe 10 hours a week total to get some extra work done), why shouldn't they be able to assume that risk?
It's pretty clear from the TOS that, in general, the service has no guaranteed uptime. Which is true for all residential connections. Why aren't other ISPs preventing VPN, if it's simple a way to cover their butt? Their butt is already covered as far as I'm concerned, since it's not a guaranteed service with any guarantee of uptime.
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"Hey honey! Do you think KFC's still open?" |
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neufuse
join:2006-12-06
Indiana, PA
 ·Comcast
| reply to neufuse
Got ANOTHER call today! Same Comcast Business Department number... ugh...
Oh I gave them a lashing today and they gave one back.... They still are insisting its VPN that is my problem, they are threatinging to cancel service.. I asked what caused them to flag my account to start with they put me on hold, for 10 minutes came back gave me no real reason... I asked what was my bandwidth usage, they said as of today its 68.3GB, I said how is that excessive? no real response... then they tried to say that I COULD sign up for comcast business, I said I'm not a business, I just ocassionally work from home via VPN and connect to our college network through VPN also... that doesnt warrent a business class connection... they tried to explain why I shouldnt use VPN blah blah "insecure" I told them prove its insecure, their excuse was "viruses and spy ware could come down that comcast cant control"... i just said you dont control that to start with! at this point I think I was pissing the person off they transfered me to someone else in another department... I said tell me where in the AUP that it says what is excessive or what says you cant use a VPN they tried to change the subject and i kept pushing it and eventually they hung up on me! So now I dont know whats going on |
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neufuse
join:2006-12-06
Indiana, PA | oh and for the people that keep saying switch ISPs... to what?! I dont have DSL here cant get it! satalite is too slow and has high latency! and way to expensive... and dial-up.. get real |
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JSRoman
Premium
join:2005-03-10
Callahan, FL
1 edit | What number are they calling from? This is sounding more like a telemarketer trying to make a sale and less like Comcast.
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www.seabee.org |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| reply to neufuse
said by neufuse :oh and for the people that keep saying switch ISPs... to what?! I dont have DSL here cant get it! satalite is too slow and has high latency! and way to expensive... and dial-up.. get real Maybe then "giving them a lashing" is not a good idea eh?
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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neufuse
join:2006-12-06
Indiana, PA | reply to JSRoman
Really? humm... I'll have to check next time they call.. im sure they probably will... didnt even think maybe its not realy comcast but someone marketing for them or something |
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neufuse
join:2006-12-06
Indiana, PA | reply to hobgoblin
Yeah.. sorry Im just mad and frustrated with this... |
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CLEVELTECH
join:2006-12-21
02107
1 edit | reply to neufuse
Listen to me, if there's another ISP in your area (like DSL for instance), I strongly suggest that you get rid of Comcast. If you have already been warned and they are not giving you a hard number of what is excessive, they have already started the ball rolling to get you off of the network.
Trust me on this, even though my circumstances are different from yours, I was threatened by the Comcast Abuse Rep department and they never gave me a hard number of bandwidth usage (even though I know what it was because my firewall logs the amount of traffic coming in) and never offered me a higher premium account or business account of any kind and was booted off a few weeks later.
If they have warned you, they already starting the procedure to have to booted off. These people don't care and they don't want you. |
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phattieg
join:2001-04-29
Winter Park, FL
 ·Verizon Wireless B..
·Sprint Mobile Broa..
| reply to neufuse
said by neufuse :Comcast called here to "warn" me about bandwidth usage... I said I don't know how that could be possible, because I couldnt be using more then what was rumored to be the limit. I said all I use at home is VPN, general browsing, and AIM chat online. Right after I said VPN they said, to connect to a workplace? I said yes, and thats when the whole don't use a VPN thing started then they started to say that was the cause blah blah blah... violates TOS... I asked how, they then proceeded to tell me about their 'business accounts' that would allow it and never really answered my question so I just hung up on them after they said the price... I need to ask, because I always noticed this to be true, but VPN tunnels use almost 2 times the bandwidth to keep info encrypted at all times, hence, a VPN tunnel is formed with encryption as the "walls" of the tunnel. Explain to me how this isn't "inefficient" usage of a residential account. Nevermind "if I want to do it, blah", considering the TOS is thrown in your face anytime you do wrong, tell me what you would expect. My suggestion is to use remote desktop software instead. Don't ask me how, but somehow it uses less bandwidth. Probably because everything you do is compressed into less specific instructions for the remote PC to conserve bandwidth and system resources. It takes a lot for a system to emulate itself on another another machine...
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SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1. |
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neufuse
join:2006-12-06
Indiana, PA | reply to neufuse
Comcast just said to me "You should not be receiving calls for using 80 GB. The amount of usage that most people get flagged for is 1 TB which is 1024 GB." |
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BIGMIKE
Premium
join:2002-06-07
Westminster, CA | reply to neufuse
That’s all 20 GB?
February 2007
57.12 GB DL
220.78 GB UL
277.89 GB DL&UP
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Type "miserable failure" in Google |
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JSRoman
Premium
join:2005-03-10
Callahan, FL
| reply to neufuse
said by neufuse :Comcast just said to me "You should not be receiving calls for using 80 GB. The amount of usage that most people get flagged for is 1 TB which is 1024 GB." Listen I don't know where you got that info. but if you use 1 TB in a month you will get kicked off CHSI. Don't do it. Are you sure you are talking to Comcast?
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www.seabee.org |
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Authority
Obama Biden '12
join:2000-03-29
Beverly Hills, CA
·AT&T Yahoo
 ·Packet8
·magicjack.com
| reply to Loker
said by Loker :because they do care about VPN But WHY? If the total bandwidth used i less than someone else who doesn't use VPN at all what's the difference?
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"Canada" = economically, militarily, politically, and culturally irrelevant. |
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