Re: DSL installation explained from start to finish
Very nice article.
There are to many ways DSL with a CLEC + ISP can go wrong. I do not see this possibilty happening near as much with cable internet service, or with ILEC + ISP/Telco.
It makes me wonder about the viability of wholesale DSL providers.
I don't want to spook anyone considering DSL as these experiences and delays are not typical. Many people are able to undergo the entire process in a two week period of time, and sometimes you read their reviews here. The people that call me however are the ones having problems so naturally those are the calls that I focus on, and the article is to educate the consumer as to what is happening when you encounter a delay. I try to educate the people I talk to on a daily basis and this is an extension of that.
Overall DSL is a great product and it is well worth the frustrations. Once you have DSL you will never consider going back to a modem.
Now where cable is concerned, if you have the equipment and you know how to install it then a cable company could/should have you up and running in 15 minutes since they own everything involved in the process and only a software change is really necessary on their end.
The negative/bad issues mentioned in your article are all too common with DSL installation in my area that is serviced by Southwestern Bell. I discovered that I was about 200 feet or so outside the 17,500 foot limit, and now see how much grief I was spared. Ironically, Road Runner chose me as one the beta testers for the Houston area a year ago. You're right: 15 minute installation. It cost 100.00 and the first month service was free. At first I was limited to 500Kbps. As of late, I've hit 2-3000Kbps. All for 40.00 a month over my regular cable bill.
Hayward K A R - 1 2 0 CPremium
Key West, FL
|reply to Anon |
Re: Yelco no smother are ride
You would think it might be, but check out particularly BA, Ameritech, and SW/PacBell.
They screw up their own customers just as well as anyone elses.