The negative/bad issues mentioned in your article are all too common with DSL installation in my area that is serviced by Southwestern Bell. I discovered that I was about 200 feet or so outside the 17,500 foot limit, and now see how much grief I was spared. Ironically, Road Runner chose me as one the beta testers for the Houston area a year ago. You're right: 15 minute installation. It cost 100.00 and the first month service was free. At first I was limited to 500Kbps. As of late, I've hit 2-3000Kbps. All for 40.00 a month over my regular cable bill.