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mavere

join:2007-03-15
Elk Grove, CA

[Connectivity] Account Suspended?

Since yesterday, both the receive and send lights on my modem have been blinking. I called today, and they said my account have been suspended and that I should call (856) 324-2025. However, I only got an answering machine.

Does anyone know what the problem is or what that number is for?



DanHo
Premium
join:2002-05-20
Seattle, WA

It is Comcast's network abuse and policy observance line. You need to leave a message and they will contact you.

BTW, the usual reason to contact them at this number is because you have been downloading too much and have hit Comcast's invisible cap.
--
Utinam barbari spatium proprium tuum invadant!



Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:2
Reviews:
·Comcast

said by DanHo:

It is Comcast's network abuse and policy observance line. You need to leave a message and they will contact you.

BTW, the usual reason to contact them at this number is because you have been downloading too much and have hit Comcast's invisible cap.
Yep, I concur.
--
YourIP.US - It's Your IP .. and more!
rr.cx - Personal Site.. coming soon.


Cabal
Premium
join:2007-01-21
reply to mavere

For reading: Does Comcast have bandwidth use limits?
--
Interested in open source engine management for your Subaru?



Bateman

@comcast.net
reply to mavere

I had the same thing happen to me.

Unfortunately, this is now the third day of no connection and I've yet to hear a single thing back from any of the many voice-mails or abuse@comcast.net e-mails I've left.

Which is particularly fun as a couple of us work at home.

A couple more phone numbers for the bored.

[856] 638 : 4000
[856] 317 : 7272

Exciting!



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11

said by Bateman :

Which is particularly fun as a couple of us work at home.
On a residential service?

That sucks.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


Bateman

@comcast.net

Part-time freelancing, yeah, but we never had a problem before.

Fortunately, and I'm convinced it's because of this place, but ten minutes after the last post, I got a call back at last.

Too much bandwidth, as I suspected. And the man advised getting a more substantial account to handle the eight students/etc. living at this house, while giving us the usual four-week window to cut things down.

It's a start.



RR Conductor
NWP RR Inc.,serving NW CA
Premium
join:2002-04-02
Redwood Valley, CA
kudos:1
reply to Cabal

So with Comcast, unlimited means something other than unlimited? Hmm, one more thing I will miss about Adelphia.


plat2on1

join:2002-08-21
Hopewell Junction, NY

said by RR Conductor:

So with Comcast, unlimited means something other than unlimited? Hmm, one more thing I will miss about Adelphia.
it is not unlimited transfer and is not advertised as such.


Cabal
Premium
join:2007-01-21
Reviews:
·Suddenlink
reply to Bateman

said by Bateman :

handle the eight students/etc. living at this house
Holy bandwidth consumption, Batman.
--
Interested in open source engine management for your Subaru?


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
reply to RR Conductor

said by RR Conductor:

So with Comcast, unlimited means something other than unlimited? Hmm, one more thing I will miss about Adelphia.
Show me where YOU have been told its unlimited.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


b1gdr3
I Blame Your Mother

join:2001-07-28
York, PA
reply to RR Conductor

said by RR Conductor:

So with Comcast, unlimited means something other than unlimited? Hmm, one more thing I will miss about Adelphia.
It is not advertised as unlimited. This is not the bandwidth buffet.
--
I wasn't born with enough middle fingers.


Loker
Premium
join:2004-07-11
Fargo, ND

said by b1gdr3:

said by RR Conductor:

So with Comcast, unlimited means something other than unlimited? Hmm, one more thing I will miss about Adelphia.
It is not advertised as unlimited. This is not the bandwidth buffet.
but I am hungry...
--
"While preceding your entrance with a grenade is a good tactic inQuake, it can lead to problems if attempted at work." -- C Hacking


Sebastian
Premium
join:2000-12-22
New Haven, CT
reply to mavere

i've been with comcast since they transitioned from @home. until recently i started uploading more than the usual.. is there a cap on the upstream as well?

do they send you a warning first?



NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to RR Conductor

said by RR Conductor:

So with Comcast, unlimited means something other than unlimited? Hmm, one more thing I will miss about Adelphia.
When did Comcast ever offer "unlimited" bandwidth? They once offered "unlimited" connectivity; but that was back when DSL was so new that most people didn't have it, and dial connections were typically limited to 'X' hours per month for a flat fee, and then $Y per minute for time over the limit.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


goofy01

join:2004-02-05
Hammond, IN
reply to Bateman

I would ask around and make sure one of the eight were not running P2P, which could be a major download hog.


juniorx

join:2006-02-05
St John'S, NL
reply to hobgoblin

said by hobgoblin:

said by Bateman :

Which is particularly fun as a couple of us work at home.
On a residential service?

That sucks.

Hob
lol


CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12

2 recommendations

reply to Bateman

said by Bateman :

Part-time freelancing, yeah, but we never had a problem before.

Fortunately, and I'm convinced it's because of this place, but ten minutes after the last post, I got a call back at last.

yeah, its usually pretty easy to track down peoples accounts when they anonymously post on the internet!

I know abuse goes over and over and every screams their favortie buzzword "UNLIMITED" although no Comcast advertising or specs say "Unlimited" anything.. but when capacity reports come out they are structured by subscriber penetration and average bandwidth use.
I can look through 100 nodes and the average bandwidth used is anywhere from 40-50gb.
When you look down the chart suddenly you see
45gb
40gb
52gb
49gb
172gb
42gb
39gb

etc.

You look up that node and see that out of the 168 people on the node ONE or a FEW people are hitting 500-600gb a month. I would think you really have to be one of the top bandwidth users as stated in previous posts to get a call. If you are above the areas average you really stand out.

This might not help anyone and only spark more "frustration" and Im not even sure if this is how things are determined but these are things that I see daily.

The last thing you want to do is put in a purchase request for a new router or node segmentation to accommodate 5 people out of 200 who, in all likelyhood, are violating their TOS. Unless Comcast starts actively monitoring CONTENT this "invisible cap" b.s. is the cleanest least confrontational and non evasive way to say "wtf?"

Because as stated before, reaching 200-600gb a month without violating your TOS is pretty dam hard to do. And if you are legitamtely hitting those numbers you probably are doing something that would more then likely be classified as a business account.

Just my .02. Rip me apart as usual!
--
CableFAQ.org/Technicians Unplugged

chef4231
Chef423

join:2000-09-02
Springfield, IL

2 edits
reply to mavere

so funny to hear people complaining about using WAY to much bandwidth. There isnt ANY reason for it. Check your HDD and I bet we find a ton of movies you didnt pay for not to mention the loads of .mp3 files was well...

Again, there is NO reason for a home user to be sucking up over 400gb of data...get real. Your the reason why the RIAA and the movie crownies are after everyone..



hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA
kudos:1

Check your HDD and I bet we find a ton of movies you didnt pay for not to mention the loads of .mp3 files was well...

---------------------------------
that's a nice assumption. ( though u could be correct)
--
Fossils, Not Gospels.



sortofageek
Runs from Clowns
Premium,Mod
join:2001-08-19
kudos:23
reply to mavere

(topic move) dont go the extra mile for charter

Moderator Action
The post that was here, has been moved to a new topic .. »dont go the extra mile for charter

stated reason was: .


landothedave

join:2006-11-03
Everett, WA
reply to chef4231

Re: [Connectivity] Account Suspended?

said by chef4231:

so funny to hear people complaining about using WAY to much bandwidth. There isnt ANY reason for it. Check your HDD and I bet we find a ton of movies you didnt pay for not to mention the loads of .mp3 files was well...

Again, there is NO reason for a home user to be sucking up over 400gb of data...get real. Your the reason why the RIAA and the movie crownies are after everyone..
while you may be mostly correct. But many people are video geeks. We make short films and do not sale them but we share them. Sucks down a ton of bandwidth. When im not sharing my own vids im watching others. Wether its from ifilm or the archive or various other sites that offer free short films. Hell even youtube as shitty as it is can be addictive and suck down some legal bandwidth. Not everyone using large amounts of bw are downloading illegal data.


PolarBear03
The bear formerly known as aaron8301
Premium
join:2005-01-03
reply to CableTool

said by CableTool:

Because as stated before, reaching 200-600gb a month without violating your TOS is pretty damn hard to do. And if you are legitimately hitting those numbers you probably are doing something that would more then likely be classified as a business account.
EXACTLY! Whenever this happens, the unfortunate customer complains "but I wasn't doing anything wrong!" However, they usually say "I was JUST working from home!" Working, you say? Sounds like you need a BUSINESS account! If you're working for yourself, that's your problem, but if you are an employee, you should be able to get your employer to reimburse you for your internet connection, as you are using it to do their work.

In this particular case, EIGHT people working form home? Well no wonder you got kicked off! Get a couple of business accounts!
--
"I invented it, Bill made it famous." --David Bradley, the inventor of Ctrl+Alt+Del.

chef4231
Chef423

join:2000-09-02
Springfield, IL
reply to hopeflicker

umm, ok then, tell me what other application this person could be using 4-600gb a month for? Running a server? Against the TOS...so there isnt any excuse...



Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
reply to PolarBear03

Does Comcast offer a business tier of service?



Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:10

»www.comcast.com/business/



Bateman

@comcast.net
reply to mavere

No, a couple of people part-time at home. And after this notice, we're already looking into upgrading to a business account.

Interestingly, there have been at least eight people in this rented house for years, long before I got here, and there never was a problem before. We're going to look into the logs, to make sure no one was breaking into our wireless.

In any case, I was saying that my last post worked as a rabbit's foot, forcing Comcast to get back to me, so hopefully this one will as well.

When I talked to them last night, they said our account would be reactivated in an hour, and that was twelve hours ago.

Withdrawal symptoms setting in.



Loker
Premium
join:2004-07-11
Fargo, ND

said by Bateman :

No, a couple of people part-time at home. And after this notice, we're already looking into upgrading to a business account.

Interestingly, there have been at least eight people in this rented house for years, long before I got here, and there never was a problem before. We're going to look into the logs, to make sure no one was breaking into our wireless.

In any case, I was saying that my last post worked as a rabbit's foot, forcing Comcast to get back to me, so hopefully this one will as well.

When I talked to them last night, they said our account would be reactivated in an hour, and that was twelve hours ago.

Withdrawal symptoms setting in.
and you are still able to post?
--
"While preceding your entrance with a grenade is a good tactic inQuake, it can lead to problems if attempted at work." -- C Hacking


magicjimmy

join:2006-03-23
Tucson, AZ
reply to PolarBear03

Seems to me, if you got 8 people in a household "working" from the same connection, a T1 would be the way to go. Split 8 ways it would only be like $50 each monthly.



Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:2
Reviews:
·Comcast

said by magicjimmy:

Seems to me, if you got 8 people in a household "working" from the same connection, a T1 would be the way to go. Split 8 ways it would only be like $50 each monthly.
Well keep in mind a T1 is only 1.54/1.54. They could get Comcast Business Enhanced (8.0/1.0) for ~$160/month.. so about $20/mo. per person.

Unless Business class has these invisible caps as well..