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Bateman

@comcast.net
reply to mavere

Re: [Connectivity] Account Suspended?

I had the same thing happen to me.

Unfortunately, this is now the third day of no connection and I've yet to hear a single thing back from any of the many voice-mails or abuse@comcast.net e-mails I've left.

Which is particularly fun as a couple of us work at home.

A couple more phone numbers for the bored.

[856] 638 : 4000
[856] 317 : 7272

Exciting!


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
said by Bateman :

Which is particularly fun as a couple of us work at home.
On a residential service?

That sucks.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


Bateman

@comcast.net
Part-time freelancing, yeah, but we never had a problem before.

Fortunately, and I'm convinced it's because of this place, but ten minutes after the last post, I got a call back at last.

Too much bandwidth, as I suspected. And the man advised getting a more substantial account to handle the eight students/etc. living at this house, while giving us the usual four-week window to cut things down.

It's a start.


Cabal
Premium
join:2007-01-21
Reviews:
·Suddenlink
said by Bateman :

handle the eight students/etc. living at this house
Holy bandwidth consumption, Batman.
--
Interested in open source engine management for your Subaru?


goofy01

join:2004-02-05
Hammond, IN
reply to Bateman
I would ask around and make sure one of the eight were not running P2P, which could be a major download hog.

juniorx

join:2006-02-05
St John'S, NL
reply to hobgoblin
said by hobgoblin:

said by Bateman :

Which is particularly fun as a couple of us work at home.
On a residential service?

That sucks.

Hob
lol


CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12

2 recommendations

reply to Bateman
said by Bateman :

Part-time freelancing, yeah, but we never had a problem before.

Fortunately, and I'm convinced it's because of this place, but ten minutes after the last post, I got a call back at last.

yeah, its usually pretty easy to track down peoples accounts when they anonymously post on the internet!

I know abuse goes over and over and every screams their favortie buzzword "UNLIMITED" although no Comcast advertising or specs say "Unlimited" anything.. but when capacity reports come out they are structured by subscriber penetration and average bandwidth use.
I can look through 100 nodes and the average bandwidth used is anywhere from 40-50gb.
When you look down the chart suddenly you see
45gb
40gb
52gb
49gb
172gb
42gb
39gb

etc.

You look up that node and see that out of the 168 people on the node ONE or a FEW people are hitting 500-600gb a month. I would think you really have to be one of the top bandwidth users as stated in previous posts to get a call. If you are above the areas average you really stand out.

This might not help anyone and only spark more "frustration" and Im not even sure if this is how things are determined but these are things that I see daily.

The last thing you want to do is put in a purchase request for a new router or node segmentation to accommodate 5 people out of 200 who, in all likelyhood, are violating their TOS. Unless Comcast starts actively monitoring CONTENT this "invisible cap" b.s. is the cleanest least confrontational and non evasive way to say "wtf?"

Because as stated before, reaching 200-600gb a month without violating your TOS is pretty dam hard to do. And if you are legitamtely hitting those numbers you probably are doing something that would more then likely be classified as a business account.

Just my .02. Rip me apart as usual!
--
CableFAQ.org/Technicians Unplugged


PolarBear03
The bear formerly known as aaron8301
Premium
join:2005-01-03
said by CableTool:

Because as stated before, reaching 200-600gb a month without violating your TOS is pretty damn hard to do. And if you are legitimately hitting those numbers you probably are doing something that would more then likely be classified as a business account.
EXACTLY! Whenever this happens, the unfortunate customer complains "but I wasn't doing anything wrong!" However, they usually say "I was JUST working from home!" Working, you say? Sounds like you need a BUSINESS account! If you're working for yourself, that's your problem, but if you are an employee, you should be able to get your employer to reimburse you for your internet connection, as you are using it to do their work.

In this particular case, EIGHT people working form home? Well no wonder you got kicked off! Get a couple of business accounts!
--
"I invented it, Bill made it famous." --David Bradley, the inventor of Ctrl+Alt+Del.


Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
Does Comcast offer a business tier of service?


Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:10


magicjimmy

join:2006-03-23
Tucson, AZ
reply to PolarBear03
Seems to me, if you got 8 people in a household "working" from the same connection, a T1 would be the way to go. Split 8 ways it would only be like $50 each monthly.


Rob
Premium
join:2001-08-25
Miami, FL
kudos:2
Reviews:
·Comcast
said by magicjimmy:

Seems to me, if you got 8 people in a household "working" from the same connection, a T1 would be the way to go. Split 8 ways it would only be like $50 each monthly.
Well keep in mind a T1 is only 1.54/1.54. They could get Comcast Business Enhanced (8.0/1.0) for ~$160/month.. so about $20/mo. per person.

Unless Business class has these invisible caps as well..


dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4
reply to magicjimmy
Uhmmmmmmm lets see. 1536/1536(T1) divided by 8 is 192kbps per.
would YOU pay $50 for 192/192?
--
You can never be too rich, too thin or have too much Bandwidth


cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3
reply to CableTool
Do they ever look up those nodes with high traffic and say, "oh look its a business customer!" and brush it off?


CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
I have no idea. Im not in the abuse department and have never looked into it much.
--
CableFAQ.org/Technicians Unplugged


Cabal
Premium
join:2007-01-21
Reviews:
·Suddenlink
reply to cypherstream
said by cypherstream:

Do they ever look up those nodes with high traffic and say, "oh look its a business customer!" and brush it off?
Of course they do, those are the sub-50 GB users.

Unless, of course, your business is running torrents. Then I'd like to apply.
--
Interested in open source engine management for your Subaru?

tbaker397

join:2004-07-19
Berlin, PA
reply to dvd536
said by dvd536:

Uhmmmmmmm lets see. 1536/1536(T1) divided by 8 is 192kbps per.
would YOU pay $50 for 192/192?
The thing is with a T1, it is a GAURENTEED speed. Sure there maybe SOME overhead but not much. When you shell out 400/month for a T1 connection your really not paying for the speed your getting, but rather the reliability and what not.


NordicPC
Premium
join:2002-07-21
South Elgin, IL
reply to dvd536
said by dvd536:

Uhmmmmmmm lets see. 1536/1536(T1) divided by 8 is 192kbps per.
would YOU pay $50 for 192/192?
T1's don't devide up that way in use but either way I would prefer to use the Business 8/1 service.