| [Connectivity] Problem with connection i seem to be having a problem with my connection in the past couple of days. my internet seems to randomly stop working for a split second and then start to work again. the lights on the modem do nothing, and i have tried restarting the modem and the router numerous times. i wonder if the modem might be broken? any help is appreciated. |
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 RipperPremium
join:2002-02-07
West Palm Beach, FL
 ·Comcast
1 edit | You need to post as much as you can from this »Adelphia High Speed Internet »FAQ: Things to post when seeking help on problems. . At the very least, post your modem signal levels, from here »192.168.100.1 |
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1 edit | I have the Motorola Surfboard SB5100. i actually just disconnected my router (D-link DGL-4300) to see if that was the problem, and it is still occuring. this has been happening for about a week and a half. here are the Modem signals:
Downstream Value
Frequency 597000000 Hz Locked
Signal to Noise Ratio 36 dB
Power Level -8 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 5
Frequency 32000000 Hz Ranged
Power Level 45 dBmV
i am looking in the logs section and i am seeing all these strange errors, these are just some of the errors. some of seem to show up more than once, check them out.
-1970-01-01 02:08:58 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
-1970-01-01 00:00:16 5-Warning B605.10 Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID (EC=8)
-1970-01-01 00:00:10 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
-1970-01-01 00:00:17 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
HFC MAC ID: 00111A5D338C |
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RipperPremium
join:2002-02-07
West Palm Beach, FL | reply to startech17
Your signal levels look ok,you should give Comcast a call. |
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| yea i just got off the phone with them, they said to try and get a new modem. if that does not work, they will send a truck out. |
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| i just bought and hooked up a motorola sb101 modem, and i am still having this problem. anymore ideas? |
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 61999674Gotta Do What Ya Gotta DoPremium
join:2000-09-02
Here
kudos:1 | reply to startech17
You say your connection stops working then starts again with no effort on your part ??
When you say "stops working", define what that means in your case.
Run a program like Ping Plotter, let it run all day and see what happens.
When it "stops working" what is your HD doing ?
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He doesn't have issues, he has a subscription. |
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| my internet basically resets. i get kicked off the game im playing, aim, vent and pages do not load for about 5-10seconds. i will go ahead and check out ping plotter. |
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| reply to startech17
Can I see the new MAC ID? |
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| reply to startech17
Have you tried going USB to rule out a bad NIC?
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Black and Gold all the way. |
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| reply to theseus
new Mac id: 00195ED51ECA, Motorola SB5101. |
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| Now there sending someone out NEXT friday to see whats up. i hope they find something so they can actually fix it  |
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