I hate to complain... but, my connection has been down since Friday night (except for 5 hours today). It comes up for 10-20 seconds every 12 minutes--that's how I post stuff like this. (Man, do I miss the always-on connection!)
Initially it was thought the DSLAM card needed to be replaced at the CO. I think that was replaced today.
Connection down again at 7 PM tonight. (Why does it wait until after regular business hours?) Earlier today, Sam at Speakeasy thought the connection might be OK, until the outage tonight proved otherwise. Sam will learn of the outage tomorrow. In the meantime, I am at the mercy of something besides a bad DSLAM--like a bad loop (on the pole). This is what the pole looks like:
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burgwinkel.com/img/pole1.htm »
burgwinkel.com/img/pole2.htmThe outage took my phone with it, too; I have VoIP.
I know I will probably find out all there is to know at noon Tuesday, but if anybody with access to the trouble ticket (read: Speakeasy staff) can help me understand what all the updates mean... (The Covad updates seem to be written in another language and translated by Google.) In fact as of now, the updates seem to be telling me that Speakeasy/Covad thinks the connection is OK. (!)
I'm feeling hopeless about where this problem is heading; I'm having nightmares about needing to get Verizon involved. And if that becomes necessary, this connection will be useless until April, I'm afraid. (I remember how long it took Verizon and how unhelpful they were when we were trying to get this connection up last year.)
Someone please give me hope. All I want is a stable connection.
It is trouble ticket 1677914.
I have Speakeasy account #232343.
Thanks.