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fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3
reply to DHRacer

Re: TWC Sucks!

It's not all that simple.. Sorry. TWC is actually placing the system's HSI customers from adelphia AND Comcast onto THEIR network.. that causes problems. They also have to migrate video networks into their rhealm. Some channels have to go, some are added. There are realignments.. possibly some billing system changes.. rate changes which are handled by the billing system VAR. Telephone networks see changes.. and call centers are usually merged causing phone line issues into call centers.

There are alot more changes that go on more than just re-branding these days. Sometimes the local people don't quite understand fully what the HQ wants.. that, and sometimes people from other divisions come in to see these changes.

To be fair, there are quite a few places for things to go wrong. It sounds like TWC really did drop the ball on this one.
--
"Complaining is the least path of resistance for the self-reitchous and lazy ... those who also never take the time to point out a good fortune when the opportunity presents itself. It says a lot about one's moral character." - Unknown