The Site > Old Forums > Adelphia HSI > Who got a transition e-mail last night?

Who got a transition e-mail last night?

Jupiter, FL. (North Palm Beach County). Got it last night also.

reply to johndoe303
I got mine last night also and I am in West Palm...

I must say that I am not looking forward to this transition considering the nightmare it has caused for so many people everywhere and particularly in South Florida.

Joe P

reply to johndoe303
I got it last night,it does not give a date.It did say we will get another email, about how to transfer are mail to Comcast.

reply to johndoe303
I'd be prepared for activity this weekend.

Hob

reply to johndoe303
Got mine sometime in the past 12-14 hours. I live at 33428 (West Boca Raton)

reply to Ripper

reply to johndoe303

reply to johndoe303
Well as an update there was a Comcast van snooping around all the HSI houses today with two guys in it.. He was looking at my drop and I asked him about the transition. He said they're not really in the loop but what he did know is that 6 Mbps is the speed increase and that we should see phone service in August to September..

Not exactly the news I wanted to hear.. Anyone have any idea why they were going from HSI house to HSI house?
--
TCHRacing.com - Florida's Ford & Mustang Forum

Another thing I was wondering was if the caps were going to stay as high as they are or if Comcast was planning on lowering them..? Anyone know what the Comcast caps are currently like?

said by Khaos:

said by johndoe303:

Well as an update there was a Comcast van snooping around all the HSI houses today with two guys in it.. He was looking at my drop and I asked him about the transition. He said they're not really in the loop but what he did know is that 6 Mbps is the speed increase and that we should see phone service in August to September..

Not exactly the news I wanted to hear.. Anyone have any idea why they were going from HSI house to HSI house?

Usually when a 2 man team drives around house to house they are looking for "CLI=Signal Leakage".Don't worry,as long as you've paid you're bill or don't have any signal leakage from your drop or house they won't bother you.We just had the FCC flyover and we have to fix the leaks that the FCC have found to be over the limit.

reply to Khaos
"I believe we may be getting new ip's which is going to give me grief since i have to adjust my apache server .cfg's and my .html links."

Business customer?

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

reply to johndoe303

reply to hobgoblin

It was a rhetorical question.

»Comcast High Speed Internet FAQ »Can I run servers (FTP, e-mail, etc) using my service?

Hob

reply to johndoe303
Yep I got one to. We've been "Comcast" or almost Comcast for around two months now. The TV says Comcast on channel one and so on and so forth. I just look at this as the "offical notice" that I'm going to be fully transitioned over. With that said my internet has been going off and on since last Friday and it'll just plain stop for a couple minutes. The email did say that while transitioning you might notice interruptions, so thats probably it.

I will miss Adelphia though as I only had one or two problems with my service through many years.

reply to johndoe303
We got one here in Mendocino County in Northern California last night too. We had already received a letter early this month stating it would all be done by tomorrow, the 23rd. Well, our modem got knocked offline today, and I checked in the modem's logs, and it said a software update had failed, and my router showed a 10. address, so I knew we were completely offline.

I called up Comcast tonight, and after several minutes of her trying to find our account, she reprovisioned our modem, and we got back online. Well, we were on the Premier Tier with Adelphia, 6000/768, the modem had been provisioned at 7500/968, but when she redid our modem tonight, we got caps set at 4800/460. Oh, one other thing, she said they had no info on our area being transitioned, and acted suprised about the letter we had received. We were paying 59 a month to Adelphia, we had better not be paying that now to Comcast for 4000/400 when we were getting 6000/768 for that price.

Nobody at Comcast or Adelphia can help me at all, I'm pretty frustated about this thing, to say the least. One other odd thing, if that was the new config file, all our info is still showing Adelphia, who knows what's up.
--

The MAC ID by the way is 00-18-F8-1C-3C-A3

Edit-They put us on the wrong tier!

4000 kbps / 384 kbps

»www.gorail.org
See MAJOR freight&passenger action@ the Galesburg, IL RailCam! »205.245.189.161:1100/
My soon to be employer,as an Asst.Conductor-
»www.amtrak.com
»www.modocrailroadacademy.com -Grad,Class of 2-07,woohoo!

Okay, so I call up the 886831000, everything says Comcast, but when I get to a rep instead of saying Comcast as the last one did, he said Adelphia. I told him we got sent the wrong speed configs, and in looking he said we were now with Comcast and our Adelphia account number is now our Comcast number, does that sound right? I thought we were getting new account numbers, not that I care about what numbers they are, but I wish I could find out what was going on.

I went to Comcast.com to try and set up an account with that number, it still doesn't work, so are with them now or not? He also said we'd have to speak with billing to get the higher speeds (which makes no sense, I've had it happen before and reps sent out the right file easily), and he couldn't send a file out...and I'm more confused and frustated than ever. He also said "if we were on Premier", shouldn't he be able to see what we were on or are supposed to be on? ARGGGHHHHHH

Edit-I think I know what they did now, we were paying 59 a month for the premier tier, 6000/768 and do not subscribe to cable tv. I checked on Comcast.com, and their 4000/384 tier is 56 a month for non cable tv subcribers, but the 8000/768 is 66 a month for non cable tv subscribers. Now, I think they must have looked and said "well, 56 bucks is closer to 59, so we'll put him on that tier", uhh, yeah, but the speeds are NOWHERE near what we were getting on Premier. I wonder if calling billing tomorrow will do any good, they seem to be more confused than I am.


--
»www.gorail.org
See MAJOR freight&passenger action@ the Galesburg, IL RailCam! »205.245.189.161:1100/
My soon to be employer,as an Asst.Conductor-
»www.amtrak.com
»www.modocrailroadacademy.com -Grad,Class of 2-07,woohoo!

Well, I went online to the tech chat (Comcast's still won't work for this area, I had to go back to adelphia.net), and explained the problem. He sent me the Premier Tier config file, and speeds as you can see are back to normal I asked him about the date, and he said today is the day for our transition, just like our letter says, but so far the routing, ip's, etc. are still the same.
--
»www.gorail.org
See MAJOR freight&passenger action@ the Galesburg, IL RailCam! »205.245.189.161:1100/
My soon to be employer,as an Asst.Conductor-
»www.amtrak.com
»www.modocrailroadacademy.com -Grad,Class of 2-07,woohoo!