Dee04
join:2007-05-12
|  reply to AcanacUser02
Re: How about acanac?
Download Speed: 4479 kbps (559.8 KB/sec transfer rate)
Upload Speed: 669 kbps (83.62 KB/sec transfer rate)
This is what I average, and personally I am very content for the money I am saving.  |
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jackr
join:2004-03-10
Barrie, ON
 ·3 Web
·Rogers Hi-Speed
 ·Acanac
| reply to westvv
SBrook did warn me that Teksavvy is better in one respect (advocation for the customer). I'm pissed that Acanac seems to have dropped the ball on this one. I'm not sure why they don't advocate for their customers, if the speeds are really low. If there's an issue with reserved space for HS for sympatico (within the remote) how can it be a level playing field for other Visps if Bell won't share those spots. Aren't they essentially monopolizing the lines then?. I'm also really PO'd that I'm the one who has to chase both Bell, the CRTC and Acanac to have this issue resolved. |
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Dee04
join:2007-05-12
|  Why not get into a private discussion with Paul? CC a copy of your letter directly to him if you have not already done so. I am a former Tekkiesav customer. Yes, they are quite reliable so I cannot deny that. Bell had made a complete mess of my line over the last six weeks. They sold DSL sympatico to someone else tapping into my line. Bell did speak to me directly to apologize and clean up their act, but Trevor in Acanac support finally closed the issue by getting everything resolved for me. If your efforts do not pan out to your satisfaction then you have to hop to whatever is best for you. |
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acanac_customer
@rogers.com
| reply to westvv
My plan is to cancel Acanac tomorrow and go with Bell, even though Bell has a 60GB /mo limit. Why? I can't handle the hourly or more frequent disconnects. The crappy Lynx 210 router they gave me is garbage and doesn't work in bridge mode properly. Also, their tech support sucks. The guy I talked to said they shipped out the Lynxes without giving any manuals to the tech guys so they can't support them. I'd rather pay up with Bell and get a solid service. |
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Gwai Lo Dan
join:2007-01-24
St Catharines, ON
 ·CIKTEL Telecom
| reply to Dee04
said by Dee04  :They sold DSL sympatico to someone else tapping into my line. Does that mean you would have had the chance for cheap internet... get a modem, filters, and a $10 login account? If so, sounds like a good thing! |
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Dee04
join:2007-05-12
2 edits | Hmmmmm...sorry to disappoint you Tekkiesav fans, but I am also a former Tekkiesav customer. I am averaging no worse in DSL speeds with Acanac than Tekkie. If a small company is attempting to grow any screw ups on Bell's part should not be held against them. I continue to average the same speeds daily as follows:
Download Speed: 4329 kbps (541.1 KB/sec transfer rate)
Upload Speed: 669 kbps (83.6 KB/sec transfer rate)
The former "frequent drop-offs" occurred over a two week period as new servers were being intalled. Under those circumstances it was the vendor (ImageStream) that had to correct their software, and re-write their code on the fly to resolve the issue.
Acanac may not be for everyone. When "No Frills" grocery stores came on the scene the major players balked. Yet, they have secured their own unique market and continue to service their customers. |
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jackr
join:2004-03-10
Barrie, ON
·3 Web
·Rogers Hi-Speed
·Acanac
| reply to acanac_customer
Take a breath. And think. It's the same backbone. If you're getting drop outs, it's not Acanac. It's a Bell issue. Same as my speed issue is a Bell issue. Yep, the Lynx modem is crap. That's why I spent a whole $23 and bought a 2Wire 2700G from Canadacomputers.com, and got Acanac to refund my deposit on the modem. I disagree that the techs aren't very good. Acanac's tech are very polite, and will work with you to resolve an issue (only had one so far that was rude).
Plugged it in, and away I went. No problem. Plus I was able to eliminate my TrendNET router, because I put the 2Wire in bridge mode, and it's has a robust firewall.
You might be angry now. I understand, as I'm not happy with half the speed I was getting with Rogers, but, I'm also paying 60% less. Bell is Bell is Bell is Bell. Doesn't matter what DSL provider you go with, it's all Bell.
Hey, it's you cash though. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| Bell is Bell is Bell is Bell. Doesn't matter what DSL provider you go with, it's all Bell.
Sorry to disappoint, but no ... it's not all Bell.
Sure, the copper is Bell to the DSLAM ... but some ISPs have their own DSLAMs in there sending you straight onto the ISP's own colocated router and network. Some go through Bell's DSLAMs, first router and then onto the ISP's network. Others follow Bell to the closest router for the ISP and then off on their network.
There's enough variability there to say "It isn't all Bell". |
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jackr
join:2004-03-10
Barrie, ON
·3 Web
·Rogers Hi-Speed
·Acanac
1 edit | reply to westvv
It's Bell's line then. I meant if he's having issues (dropouts) then it's most probably a Bell issue. He won't solve a house to remote to DSLAM problem by jumping ISPs, but it's up to him. In my own case, the CRTC is aware of the situation, and will ask Bell to see how they can resolve this with Acanac. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | A good 3rd party will certainly push Bell with a bit more leverage than you or I can. They don't have to deal with first level support! |
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Dee04
join:2007-05-12
| Points well made both to jackr and sbrook. Thanks jackr for the mention of canadacomputers.com. Another that I have also found useful is liata.com when I am in the mood to have some fun doing the asian bargain dance. More power to you jackr when things finally go through for ya. Peace! |
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Acanac_User01
@acanac.net
| reply to acanac_customer
said by acanac_customer :
My plan is to cancel Acanac tomorrow and go with Bell, even though Bell has a 60GB /mo limit. Why? I can't handle the hourly or more frequent disconnects. The crappy Lynx 210 router they gave me is garbage and doesn't work in bridge mode properly. Also, their tech support sucks. The guy I talked to said they shipped out the Lynxes without giving any manuals to the tech guys so they can't support them. I'd rather pay up with Bell and get a solid service.
Yes, the Lynx 210 is a crappy modem, if it is over heated then it will drop the signal to noise a lot... If SNR drops below 6 then you will have disconnect problem... You can get into the Lynx 210 modem and see/monitor that SNR number from the Modem Status page...
So try to keep it not overhead, don't put it near other headted components (for example your router, etc)... or like others buy the $23 2Wire 2700G from Canadacomputers.com and return the Lynx 210 and get back $50 modem deposit (use the FedEx receiver pay so you don't have to pay the shipping fee)... |
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jackr
join:2004-03-10
Barrie, ON
·3 Web
·Rogers Hi-Speed
·Acanac
| reply to sbrook
The CRTC's response to my letter
"Dear Mr. *******:
This is further to your web-based message regarding difficulties that you've been experiencing with the connection of your internet service.
Based on the information provided in your message, I would suggest that you continue to deal directly with Acanac. Procedures and time-lines are well known by all industry parties involved, as well as the dispute mechanisms to bring issues before the Commission. If Acanac believes that Bell Canada is discriminating against customers or that Bell Canada is giving itself undue advantage, it can provide the Commission with evidence of alleged wrongdoing in a written competitive dispute. I can assure you that Commission staff deal with such complaints expediously as soon as they are filed by service providers.
Regards,
Jennifer Eustace
CRTC Client Services
1-877-249-2782 / télécopieur/facsimile (819) 994-0218
Conseil de la radiodiffusion et des télécommunications canadiennes / Ottawa, Ontario K1A 0N2
Canadian Radio-television and Telecommunications Commission / Ottawa, Ontario K1A 0N2
Gouvernement du Canada / Government of Canada
IMPORTANT NOTE: Please do not reply to this message using the email address indicated above as we cannot receive e-mail at this address. To reply or to add to your submission, please click here and follow the prompts: |
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Kardinal
Canadair CT-114 Tutor
Premium
join:2001-02-04
N of 49th
clubs:
| To sum up the letter in the above post:
Acanac would have to file a Part VII (perhaps they could get one of the ISP organizations to do it on behalf of all the independant providers) if you want action on the situation you have described.
--
All of us get lost in the darkness, dreamers learn to steer by the stars
All of us do time in the gutter, dreamers turn to look at the cars -- Peart/Lee/Lifeson
Join Team Helix |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| Or to put it another way - CRTC does not get involved with the day to day operations of an ISP and so we don't give a damn about the consumer's problem. If an ISP has a problem with its host carrier, then we'll get involved if they complain.
So, tough luck. |
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jackr
join:2004-03-10
Barrie, ON
·3 Web
·Rogers Hi-Speed
·Acanac
2 edits | reply to Kardinal
Not good.
Paul has indicated that he's going to bring up the issue with Bell in a meeting on the 30th, but, won't rock the boat as Acanac has to do business with Bell.
I understand his position on this, but, I also want it understood that half measures will just alienate customers (me), and drive them to alternative ISPs (back to Rogers). You can live with the shedding of one or two customers, but it can quickly escalate if you indicate you're unwilling to go to the bat for your customer base. |
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Dee04
join:2007-05-12
| Just the political maneuvering at this time jackr. You are on point,...let the meeting fulfill itself, and then follow up with Paul thereafter. I am paying attention to your process for future reference. Paul does know the value of customers like yourself, and I got that from my discussion with him on a different matter.
I hate the part when a doctor walks in the room and tells the patient they haven't got long to live. That alone impacts the outcome when the patient is still in their game. Jackr stay on point, and maintain your focus with this. Peace. |
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jackr
join:2004-03-10
Barrie, ON
·3 Web
·Rogers Hi-Speed
·Acanac
| Thanks Dee.
I'm just want the same as everyone else. That is the same access that Bell Sympatico customers get. I don't think that it's to much to ask. That goes for all DSL users who have to piggyback on Bells lines. We're getting screwed if we're paying for one service, but can only expect to get a speed much lower than advertised just because we use another vendor. |
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HiVolt
30
Premium
join:2000-12-28
Toronto, ON
clubs:
·TekSavvy Solutions..
·Bell Sympatico
| said by jackr :I'm just want the same as everyone else. That is the same access that Bell Sympatico customers get. I don't think that it's to much to ask. That goes for all DSL users who have to piggyback on Bells lines. We're getting screwed if we're paying for one service, but can only expect to get a speed much lower than advertised just because we use another vendor. Don't be so sure it's Bell just screwing users of 3rd party ISP's. Bell is also screwing their own DSL customers, by reserving some of these new remotes for optimax only. My friend is a prime example, he's literally 5 houses away from a remote put up 6 months ago, and bell refuses to switch him over to it, citing capacity issues. He gets 1728/640 sync. His neighbour was getting the same until he switched to optimax 16, and within a week he was switched to that new remote and has blazing speeds. The neighbour is going to switch back to regular DSL hoping they will keep him on that remote. It's quite a bit of hassle and added cost but its the only way his neighbour was able to do it. If it works, my friend will do the same.
--
GOLF LEAFS GOLF!
Thanks for pissing that one point away sometime this season... |
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HeadSpinning
join:2005-05-29
Windsor, ON
| I've seen situations where a customer is already served from a remote, then a newer one is built closer, and they can't get transferred to it, because they're already on a remote - just not the best one.
We tried every which way we could to get the transfer done, but there was no way.
The solution was to order service on another line (business customer) and cancel the original service.
This was in Arva, Ontario, just north of London. |
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