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<title>Topic &#x27;How about acanac?&#x27; in forum &#x27;Canadian Broadband&#x27; - dslreports.com</title>
<link>http://www.dslreports.com/forum/How-about-acanac-18050957</link>
<description></description>
<language>en</language>
<pubDate>Thu, 09 Feb 2012 12:15:07 EDT</pubDate>
<lastBuildDate>Thu, 09 Feb 2012 12:15:07 EDT</lastBuildDate>

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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18486943</link>
<description><![CDATA[sbrook posted : <br>I had to read your satellite internet thing twice ...  You've already posted this ambiguous question elsewhere.<br><br>I presume you mean  "satellites of US providers" as opposed to Direct Broadcast Satellite.  The latter is only for those who cannot do anything else and is a pathetic excuse for broadband.<br><br>Given that US concerns cannot own a majority control in Canadian telecomms carriers, and that the three US carriers who had any stake in the Canadian market (even if by licensing their name), Sprint, AT&T and XO have all pulled out and that no other US carrier has found it worthwhile to attempt to enter the Canadian market (given that the major cost is in the last mile infrastructure which is controlled by the ilecs and cable operators), and overbuilding is rare in the US - so there's no interest in doing it here and having to deal with Canadian bureaucracy ... it seems most unlikely that this will happen within our lifetime.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18486943</guid>
<pubDate>Mon, 11 Jun 2007 14:55:22 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18486832</link>
<description><![CDATA[R0CKY posted : <div class="bquote"><SMALL>said by <a href="/profile/1362255" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=1362255');">bohn</a>:</SMALL><br><br>What year will satellite internet from America be less than $20.50 canadian a month. Gee, i wonder if the whole Canadian broadband market will collapse?<br> </DIV>Some changes are going to be needed in the industry to make this more manageable across the country but it won't be for some time to come.  There's a huge restructuring movement at the Federal Level that could either affect us all very positively or very poorly. (CRTC/Competition Tribunal/Telecom Policy Review)<br><br>The Telecom Policy Review, which will impact the market place very heavily was made up of a group of three market leaders in the Telecom world.  The problem in the same breath with this is the first was a lawyer who had Bell and others on their client list.  The second was bought out by both Bell and Rogers (inukshuk) and the third was part of the Microsoft Management for the strategic alliance initiative between Microsoft and Bell.<br><br>Now, this isn't to dismiss the value of this board as I'm sure it was difficult to assemble any significant group that wasn't touched in some way shape or form by the likes of Bell... So, so long as this group of three pushes for positive Market shaping and not agenda driven strategies, we should have some of their Review work out as there are a few things in there that seem to make market sense.<br><br>Unfortunately, only the future holds the answers to the what will be for Canadian broadband market.<br><br>Rocky<br><SMALL>--<br>TSI Rocky - TekSavvy Solutions Inc.</SMALL>]]></description>
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<pubDate>Mon, 11 Jun 2007 14:38:39 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18486533</link>
<description><![CDATA[bohn posted : What year will satellite internet from America be less than $20.50 canadian a month. Gee, i wonder if the whole Canadian broadband market will collapse?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18486533</guid>
<pubDate>Mon, 11 Jun 2007 13:49:37 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18477017</link>
<description><![CDATA[jackr posted : Write to the CRTC. Make a complaint based on what you've already stated. Make the CRTC aware that you believe Bell is manipulating the lines in favour of their customers, shutting out the second tier. Write to Ellen Roseman at onyourside@thestar.ca<br>Sometimes she's able to find the right people to pressure. Call you local MP and complain that Bell is manipulating the system, and perhaps a review is in order when they next apply for a increase/decrease to the CRTC. <br><br>Make noise. Someone will listen. Just be polite about it, but firm.<br><br>My advice at least.<br><br>//Oh, and never, ever make threats of any sort. It's childish and won't get anyone, anywhere. Always state facts and promises. Sounds simple, but sometimes people get carried away in the heat of the moment.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18477017</guid>
<pubDate>Sat, 09 Jun 2007 12:25:39 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18473415</link>
<description><![CDATA[cwilliams194 posted : I have just read the best thread ever. I was beginning to believe ppl didn't care. I have just gone through a 5 week process to move my DSL to a new apartment in Hamilton. <br>Initially I was annoyed that it took longer than was initially told. Then I kept in contact with Acanac, 1st it was Al, great guy, figured out what was initially wrong, as far as I know an Acanac error (but speedily fixed) then it was a team effort from Micheal and Trevor, and although it took 4 more weeks and many, many more calls, I knew that once that initial problem was cleared up it was all Bell's problem.<br>Here is my beef, why does Bell have control of the lines when they are clearly, ill equipped or unwilling to do something when it comes time to. I had 2 missed tech appointments, and while I was waiting for the 3rd some random tech came to my place outside of any known appointment and fixed the problem in 10 mins.<br>I don't know what the problem was and I really don't care. But the Bell attitude just plainly sucks, we the ppl that use these lines have to be able to do ???something??? but what. What can we do? Seriously I'm asking, 'cuz I will do whatever I can to make a change.<br><SMALL>--<br>You want a piece of me? Well come and get it!-Prof. Farnsworth</SMALL>]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18473415</guid>
<pubDate>Fri, 08 Jun 2007 17:06:00 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18415594</link>
<description><![CDATA[sbrook posted : acanac doesn't offer cable internet ... just DSL (over phonelines like Sympatico).<br><br>cia/3web are the cable internet alternative and they offer it over Rogers cable in many parts of Rogers ontario service area.  That said, look at the threads on 3web customer support ... do a search.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18415594</guid>
<pubDate>Tue, 29 May 2007 18:13:38 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18415000</link>
<description><![CDATA[hatorihanzoe posted : Is acanac cable internet any good? Do they throttle torrents and have the same issue of line sharing like rogers.  speed drops as more people using it in the evenings?  I will go arcanac if they meet the above and have somewhere near 3 megs.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18415000</guid>
<pubDate>Tue, 29 May 2007 16:25:30 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18413527</link>
<description><![CDATA[Dee04 posted : Jackr:  YOU ROCK!!!!!!!!!  Another People's Hero is Born.  :D]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18413527</guid>
<pubDate>Tue, 29 May 2007 11:51:56 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18413411</link>
<description><![CDATA[jackr posted : Truthfully.<br><br>I'm not pissed at all. I might have been angry at first, but, it's been explained to me over and over again, that this is a problem between Bell and Acanac. I'm just in the middle. So, no I'm not mad.<br>I do want what's right though. And, I know that I now have the attention of the CRTC, who, I'm sure will be interested to find out how this progresses. If not, I'm sure Ellen Roseman (onyourside) at the Toronto Star might be of some assistance. <br><br>A short anecdote,<br><br>I recently had a legal run (April 16th) in with Bell/Sympatico, and got the assistance of Ms. Roseman, the CRTC and the VP's office of Bell Telephone. Because of a verbal agreement not to talk about specifics with one of the VP's of Bell (though I did not sign any agreement, it's a verbal agreement at this time, and I'll continue to honour it if you're reading this Mr. Crull), I can't talk about specifics, but, let's say I put the right pressure on the right people, on the right points. And I won. They saw my side of the (*legal*) argument (you get my drift I hope), and I managed a settlement to my benefit. To our benefit. I was satisfied with the outcome, and agreed not to pursue it any further as long as they lived up to their side of the bargain. And to their credit. They did.<br><br>I'm not gloating or bragging. I'm bringing up a legal point, and I learned from a good friend, and from the year or so I worked at Oatley-Pursers Barristers and Solicitors (Roger Oatley is brilliant by the way) in Barrie. If you tell the truth, keep a level head, and don't push people into corner without giving them a way out, you'll usually win. It works.]]></description>
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<pubDate>Tue, 29 May 2007 11:33:08 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18412916</link>
<description><![CDATA[HiVolt posted : <div class="bquote"><SMALL>said by <a href="/profile/968466" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=968466');">jackr</a>:</SMALL><br><br>If I were a Sympatico user, and found that I was 4.7km from the CO with crappy sync rates and high ATT, I wonder how long it would take for Bell to rectify the situation. <br>I'm sure not long. <br> </DIV>Hah, you're funny. Do you know the great lenghts people have to go thru to get ANYTHING done as a Sympatico customer? You're pissed, I understand, but trust me, there are people in worse situation than you and they are Bell customers.<br><SMALL>--<br>GOLF LEAFS GOLF!<br>Thanks for pissing that one point away sometime this season...</SMALL>]]></description>
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<pubDate>Tue, 29 May 2007 09:38:58 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18412690</link>
<description><![CDATA[jackr posted : I'm already on contract with Acanac for one year, and I'm happy with the level of overall service. I'm just not happy that there seems to be, for lack of a better term, a conspiracy on Bells part to keep customers of Visps from connecting at the speeds most Sympatico users expect. If I were a Sympatico user, and found that I was 4.7km from the CO with crappy sync rates and high ATT, I wonder how long it would take for Bell to rectify the situation. <br>I'm sure not long. ]]></description>
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<pubDate>Tue, 29 May 2007 08:29:54 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18411332</link>
<description><![CDATA[HeadSpinning posted : I've seen situations where a customer is already served from a remote, then a newer one is built closer, and they can't get transferred to it, because they're already on a remote - just not the best one.<br><br>We tried every which way we could to get the transfer done, but there was no way.<br><br>The solution was to order service on another line (business customer) and cancel the original service.<br><br>This was in Arva, Ontario, just north of London.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18411332</guid>
<pubDate>Mon, 28 May 2007 22:33:13 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18410124</link>
<description><![CDATA[HiVolt posted : <div class="bquote"><SMALL>said by <a href="/profile/968466" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=968466');">jackr</a>:</SMALL><br><br>I'm just want the same as everyone else. That is the same access that Bell Sympatico customers get. I don't think that it's to much to ask. That goes for all DSL users who have to piggyback on Bells lines. We're getting screwed if we're paying for one service, but can only expect to get a speed much lower than advertised just because we use another vendor. <br> </DIV>Don't be so sure it's Bell just screwing users of 3rd party ISP's. Bell is also screwing their own DSL customers, by reserving some of these new remotes for optimax only. My friend is a prime example, he's literally 5 houses away from a remote put up 6 months ago, and bell refuses to switch him over to it, citing capacity issues. He gets 1728/640 sync. His neighbour was getting the same until he switched to optimax 16, and within a week he was switched to that new remote and has blazing speeds. The neighbour is going to switch back to regular DSL hoping they will keep him on that remote. It's quite a bit of hassle and added cost but its the only way his neighbour was able to do it. If it works, my friend will do the same.<br><SMALL>--<br>GOLF LEAFS GOLF!<br>Thanks for pissing that one point away sometime this season...</SMALL>]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18410124</guid>
<pubDate>Mon, 28 May 2007 18:07:09 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18409462</link>
<description><![CDATA[jackr posted : Thanks Dee.<br><br>I'm just want the same as everyone else. That is the same access that Bell Sympatico customers get. I don't think that it's to much to ask. That goes for all DSL users who have to piggyback on Bells lines. We're getting screwed if we're paying for one service, but can only expect to get a speed much lower than advertised just because we use another vendor. ]]></description>
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<pubDate>Mon, 28 May 2007 15:39:41 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18406414</link>
<description><![CDATA[Dee04 posted : Just the political maneuvering at this time jackr.  You are on point,...let the meeting fulfill itself, and then follow up with Paul thereafter.  I am paying attention to your process for future reference.  Paul does know the value of customers like yourself, and I got that from my discussion with him on a different matter.  <br><br>I hate the part when a doctor walks in the room and tells the patient they haven't got long to live.  That alone impacts the outcome when the patient is still in their game.  Jackr stay on point, and maintain your focus with this.  Peace. ]]></description>
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<pubDate>Sun, 27 May 2007 23:02:03 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18404597</link>
<description><![CDATA[jackr posted : Not good.<br><br>Paul has indicated that he's going to bring up the issue with Bell in a meeting on the 30th, but, won't rock the boat as Acanac has to do business with Bell. <br><br>I understand his position on this, but, I also want it understood that half measures will just alienate customers (me), and drive them to alternative ISPs (back to Rogers). You can live with the shedding of one or two customers, but it can quickly escalate if you indicate you're unwilling to go to the bat for your customer base.]]></description>
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<pubDate>Sun, 27 May 2007 15:50:51 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18403288</link>
<description><![CDATA[sbrook posted : Or to put it another way - CRTC does not get involved with the day to day operations of an ISP and so we don't give a damn about the consumer's problem.  If an ISP has a problem with its host carrier, then we'll get involved if they complain.<br><br>So, tough luck.]]></description>
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<pubDate>Sun, 27 May 2007 10:55:59 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18403238</link>
<description><![CDATA[Kardinal posted : To sum up the letter in the above post:<br><br>Acanac would have to file a Part VII (perhaps they could get one of the ISP organizations to do it on behalf of all the independant providers) if you want action on the situation you have described. <br><SMALL>--<br>All of us get lost in the darkness, dreamers learn to steer by the stars<br>All of us do time in the gutter, dreamers turn to look at the cars  -- Peart/Lee/Lifeson<BR>   <A HREF="/forum/folding"><B>Join Team Helix</B></A></SMALL>]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18403238</guid>
<pubDate>Sun, 27 May 2007 10:41:08 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18403217</link>
<description><![CDATA[jackr posted : The CRTC's response to my letter<br><br>"Dear Mr. *******: <br><br>This is further to your web-based message regarding difficulties that you've been experiencing with the connection of your internet service.<br> <br>Based on the information provided in your message, I would suggest that you continue to deal directly with Acanac.  Procedures and time-lines are well known by all industry parties involved, as well as the dispute mechanisms to bring issues before the Commission.  If Acanac believes that Bell Canada is discriminating against customers or that Bell Canada is giving itself undue advantage, it can provide the Commission with evidence of alleged wrongdoing in a written competitive dispute.  I can assure you that Commission staff deal with such complaints expediously as soon as they are filed by service providers.<br> <br>Regards,<br><br>Jennifer Eustace<br>CRTC Client Services<br><br>1-877-249-2782 / t&Atilde;&copy;l&Atilde;&copy;copieur/facsimile (819) 994-0218<br>Conseil de la radiodiffusion et des t&Atilde;&copy;l&Atilde;&copy;communications canadiennes / Ottawa, Ontario K1A 0N2<br>Canadian Radio-television and Telecommunications Commission / Ottawa, Ontario K1A 0N2<br>Gouvernement du Canada / Government of Canada<br><br>IMPORTANT NOTE: Please do not reply to this message using the email address indicated above as we cannot receive e-mail at this address. To reply or to add to your submission, please click here and follow the prompts:]]></description>
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<pubDate>Sun, 27 May 2007 10:35:19 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18402293</link>
<description><![CDATA[anon posted : <div class="bquote"><SMALL>said by acanac_customer :</SMALL><BR><BR>My plan is to cancel Acanac tomorrow and go with Bell, even though Bell has a 60GB /mo limit. Why?  I can't handle the hourly or more frequent disconnects.  The crappy Lynx 210 router they gave me is garbage and doesn't work in bridge mode properly.  Also, their tech support sucks.  The guy I talked to said they shipped out the Lynxes without giving any manuals to the tech guys so they can't support them.  I'd rather pay up with Bell and get a solid service.<br> </DIV>Yes, the Lynx 210 is a crappy modem, if it is over heated then it will drop the signal to noise a lot...  If SNR drops below 6 then you will have disconnect problem...  You can get into the Lynx 210 modem and see/monitor that SNR number from the Modem Status page...<br><br>So try to keep it not overhead, don't put it near other headted components (for example your router, etc)...  or like others buy the $23 2Wire 2700G from Canadacomputers.com and return the Lynx 210 and get back $50 modem deposit (use the FedEx receiver pay so you don't have to pay the shipping fee)...]]></description>
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<pubDate>Sun, 27 May 2007 01:11:18 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18401603</link>
<description><![CDATA[Dee04 posted : Points well made both to jackr and sbrook.  Thanks jackr for the mention of canadacomputers.com.  Another that I have also found useful is liata.com when I am in the mood to have some fun doing the asian bargain dance.  More power to you jackr when things finally go through for ya.  Peace!]]></description>
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<pubDate>Sat, 26 May 2007 22:28:39 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18401251</link>
<description><![CDATA[sbrook posted : A good 3rd party will certainly push Bell with a bit more leverage than you or I can.  They don't have to deal with first level support!]]></description>
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<pubDate>Sat, 26 May 2007 21:03:30 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18401158</link>
<description><![CDATA[jackr posted : It's Bell's line then. I meant if he's having issues (dropouts) then it's most probably a Bell issue. He won't solve a house to remote to DSLAM problem by jumping ISPs, but it's up to him. In my own case, the CRTC is aware of the situation, and will ask Bell to see how they can resolve this with Acanac. ]]></description>
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<pubDate>Sat, 26 May 2007 20:42:13 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18399355</link>
<description><![CDATA[sbrook posted : <I>Bell is Bell is Bell is Bell. Doesn't matter what DSL provider you go with, it's all Bell.</I><br>Sorry to disappoint, but no ... it's not all Bell.<br><br>Sure, the copper is Bell to the DSLAM ... but some ISPs have their own DSLAMs in there sending you straight onto the ISP's own colocated router and network.  Some go through Bell's DSLAMs, first router and then onto the ISP's network.  Others follow Bell to the closest router for the ISP and then off on their network.<br><br>There's enough variability there to say "It isn't all Bell".]]></description>
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<pubDate>Sat, 26 May 2007 13:18:12 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18399288</link>
<description><![CDATA[jackr posted : Take a breath. And think. It's the same backbone. If you're getting drop outs, it's not Acanac. It's a Bell issue. Same as my speed issue is a Bell issue. Yep, the Lynx modem is crap. That's why I spent a whole $23 and bought a 2Wire 2700G from Canadacomputers.com, and got Acanac to refund my deposit on the modem. I disagree that the techs aren't very good. Acanac's tech are very polite, and will work with you to resolve an issue (only had one so far that was rude).<br>Plugged it in, and away I went. No problem. Plus I was able to eliminate my TrendNET router, because I put the 2Wire in bridge mode, and it's has a robust firewall.<br><br>You might be angry now. I understand, as I'm not happy with half the speed I was getting with Rogers, but, I'm also paying 60% less. Bell is Bell is Bell is Bell. Doesn't matter what DSL provider you go with, it's all Bell.<br><br>Hey, it's you cash though.]]></description>
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<pubDate>Sat, 26 May 2007 13:03:28 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18398601</link>
<description><![CDATA[Dee04 posted : Hmmmmm...sorry to disappoint you Tekkiesav fans, but I am also a former Tekkiesav customer.  I am averaging no worse in DSL speeds with Acanac than Tekkie.  If a small company is attempting to grow any screw ups on Bell's part should not be held against them.  I continue to average the same speeds daily as follows:<br><br>Download Speed: 4329 kbps (541.1 KB/sec transfer rate)<br>Upload Speed: 669 kbps (83.6 KB/sec transfer rate)   :D<br><br>The former "frequent drop-offs" occurred over a two week period as new servers were being intalled.  Under those circumstances it was the vendor (ImageStream) that had to correct their software, and re-write their code on the fly to resolve the issue.<br><br>Acanac may not be for everyone.  When "No Frills" grocery stores came on the scene the major players balked.  Yet, they have secured their own unique market and continue to service their customers.  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18398601</guid>
<pubDate>Sat, 26 May 2007 09:51:17 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18398487</link>
<description><![CDATA[Gwai Lo Dan posted : <div class="bquote"><SMALL>said by <a href="/profile/1458210" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=1458210');">Dee04</a>:</SMALL><BR><BR>They sold DSL sympatico to someone else tapping into my line.  <br> </DIV>Does that mean you would have had the chance for cheap internet... get a modem, filters, and a $10 login account?  If so, sounds like a good thing!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18398487</guid>
<pubDate>Sat, 26 May 2007 09:07:19 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18397648</link>
<description><![CDATA[anon posted : My plan is to cancel Acanac tomorrow and go with Bell, even though Bell has a 60GB /mo limit. Why?  I can't handle the hourly or more frequent disconnects.  The crappy Lynx 210 router they gave me is garbage and doesn't work in bridge mode properly.  Also, their tech support sucks.  The guy I talked to said they shipped out the Lynxes without giving any manuals to the tech guys so they can't support them.  I'd rather pay up with Bell and get a solid service.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18397648</guid>
<pubDate>Sat, 26 May 2007 00:12:48 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18356377</link>
<description><![CDATA[Dee04 posted : Why not get into a private discussion with Paul?  CC a copy of your letter directly to him if you have not already done so.  I am a former Tekkiesav customer.  Yes, they are quite reliable so I cannot deny that.  Bell had made a complete mess of my line over the last six weeks.  They sold DSL sympatico to someone else tapping into my line.  Bell did speak to me directly to apologize and clean up their act, but Trevor in Acanac support finally closed the issue by getting everything resolved for me.  If your efforts do not pan out to your satisfaction then you have to hop to whatever is best for you. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18356377</guid>
<pubDate>Fri, 18 May 2007 14:15:18 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18356284</link>
<description><![CDATA[jackr posted : SBrook did warn me that Teksavvy is better in one respect (advocation for the customer). I'm pissed that Acanac seems to have dropped the ball on this one. I'm not sure why they don't advocate for their customers, if the speeds are really low. If there's an issue with reserved space for HS for sympatico (within the remote) how can it be a level playing field for other Visps if Bell won't share those spots. Aren't they essentially monopolizing the lines then?. I'm also really PO'd that I'm the one who has to chase both Bell, the CRTC and Acanac to have this issue resolved.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18356284</guid>
<pubDate>Fri, 18 May 2007 13:59:12 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18356278</link>
<description><![CDATA[Dee04 posted : Download Speed: 4479 kbps (559.8 KB/sec transfer rate)<br>Upload Speed: 669 kbps (83.62 KB/sec transfer rate) <br><br>This is what I average, and personally I am very content for the money I am saving.  :D]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18356278</guid>
<pubDate>Fri, 18 May 2007 13:58:15 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18356219</link>
<description><![CDATA[Dee04 posted : Way to go jackr.  There is a saying that "progess is on the backs of the few and never the many...."  Despite your issues, just drawing attention to it by letting the CRTC know, has long-term benefits for others who would have not gone the distance to put something in writing.  Peace! ;)]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18356219</guid>
<pubDate>Fri, 18 May 2007 13:46:05 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18342989</link>
<description><![CDATA[jackr posted : Thanks Dee.<br><br>Yes, it's a good team. You always get a service tech that actually can help and Paul does answer questions quickly if there's a problem<br>My problem though is still speed. I'm on a the 2.4 profile, but it's still slow. I phoned and they said do you want us to switch you back to the 1.7 profile? Well. Obviously not, slow is slow right?<br>I just finished writing a complaint letter to the CRTC, outlining the issue of Sympatico reserving a portion of the local remote for use by their service, but in turn denying me the right of enjoyment of my service. Maybe the CRTC can put some pressure on Bell to switch me to a remote, because these speeds are utter crap (with 63~64db of ATT no wonder). It's not right that Bell can advertise 5 mpbs of DSL in the area but deny those 5 mbps if you happen to use a VISP instead of their service. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18342989</guid>
<pubDate>Wed, 16 May 2007 09:42:08 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18341855</link>
<description><![CDATA[Dee04 posted : Hey jackr:  I have been with Acanac 6 months.  Their GigE line upgrade with Bell and new VLAN via ImageStream.com has been great, as of beginning of May 2007.  Any recent problem like today on May 15, 2007 with Bell having someone accidentally unplugging one of their fibre cables (downtown Toronto) has been the most recent gripe.  I used Sympatico, and Teksavvy.  Acanac is cornering their own niche market.  I get as good or better speeds now than Big Bell or Tekkiesav.  Yet, I have just saved myself a great deal of money for the same DSL.  I think Paul and his team at Acanac are moving as best as they can to improve their service.  Just wanted to throw my 2 cents in here on their service since I like what they have done for me so far.... :D]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18341855</guid>
<pubDate>Tue, 15 May 2007 23:40:05 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18340298</link>
<description><![CDATA[Thanh posted : I've been using a trial acanac login for a week now and it's been a good experience. Speed is on par with other providers while routing seems to be Cogent-only. I also haven't noticed any downtime so far.<br><br>I had no expectations but so far it seems to work like a charm.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18340298</guid>
<pubDate>Tue, 15 May 2007 19:02:30 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18335303</link>
<description><![CDATA[anon posted : Acanac was down again, but Sympatico worked. I had my router set up to get the Domain Name Server (DNS) Address automatically. I specified a DNS server I knew of and it now works. Does anyone know the DNS server address for Acanac?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18335303</guid>
<pubDate>Mon, 14 May 2007 21:50:10 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18323578</link>
<description><![CDATA[jackr posted : It's not great, but yes, it's definitely faster than Rogers for torrents.<div class="borderless"><TABLE WIDTH=95% align=center border=0 CELLPADDING=4"><TR><TD ALIGN=CENTER VALIGN=CENTER BGCOLOR=#FFFFFF nwrap COLSPAN=3 WIDTH=100%><A HREF="/speak/slideshow/18323578?c=1163043&ret=L2ZvcnVtL3IxODA1MDk1Ny54bWw%3D"><IMG class="apic" BORDER=0 TITLE="116724 bytes" WIDTH=600 HEIGHT=480 SRC="/r0/download/1163043.thumb600~7084b536262bbfa8081d3b7493091add/satu may 12.JPG/thumb.jpg" ALT="Click for full size"></A></TD></TABLE></div>]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18323578</guid>
<pubDate>Sat, 12 May 2007 15:21:38 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18317105</link>
<description><![CDATA[HiVolt posted : <div class="bquote"><SMALL>said by <a href="/profile/968466" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=968466');">jackr</a>:</SMALL><br><br>They did switch me to the next profile, and it did improve marginally, but it's no where near the speeds I was hoping for. I'd like to see this in the 3500-4000 kbps range. And yes, they also switched this to interleaved. Good call HiVolt.<br> </DIV>Yeah that looks like the 2496/640 profile. Post your stats, i'd be interested to see how much wiggle room you have left.<br><br>If you ask my opinion, if you're into P2P stuff, I'd rather have a 2mbit uncapped/unthrottled connection rather than Rogers throttled crap. If you're into usenet, then I'd stick with Rogers.<br><SMALL>--<br>GOLF LEAFS GOLF!<br>Thanks for pissing that one point away sometime this season...</SMALL>]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18317105</guid>
<pubDate>Fri, 11 May 2007 09:40:23 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18314840</link>
<description><![CDATA[jackr posted : If no one else is down, (and mine is on, and the LiveCon says it hasn't gone off today, as I just checked) then it's probably not an ACANAC issue. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18314840</guid>
<pubDate>Thu, 10 May 2007 20:17:27 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18314791</link>
<description><![CDATA[anon posted : Came home from work, Anacac is down, Sympatico is working.<br>1-0 for Sympatico so far.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18314791</guid>
<pubDate>Thu, 10 May 2007 20:08:50 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18311557</link>
<description><![CDATA[jackr posted : I'm a new user to Acanac, and I'd have to say I'm generally satisfied. I'd like faster speeds (I know this is an issue that the techs from Acanac are working on), but speed is not always the main reason to keep a service. The price can't be beat, the techs and sales are friendly, patient and helpful. I can't see any advantage of buying into Teksavvy or Bell HS at this time, though a lot of people seem to advocate their service at Broadband Reports (which makes me a bit suspicious of actually using the service). Again, why pay more for the exact same service. <br>I loathed Rogers. I used their service from '99 till May 1st, and every year the price went up, more restrictions were applied, the speed went down. I was very happy to boot them to the curb.<br><br>Hope this helps.<br><br>J.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18311557</guid>
<pubDate>Thu, 10 May 2007 10:09:19 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18311413</link>
<description><![CDATA[anon posted : Before they did the upgrade switch from ATM network to IPs network. The service is very bad, usually get slow speed because of bad ATM network.<br><br>Now after the upgrade, it seems to be very good, get consistency max speed.  If it keeps reliable like this, I think with the cheap price $18.95 (tax included), unlimted highspeed 5Mbit/s, acanac is the best cheap ISP for the speed and price.<br><br>You can read more on acanac forum about the upgrade...  Since you have test acanac DSL login, you can use it to test until it is expired (probably the end of this month) to see if it is reliable before swithing to it.<br><br>&raquo;<A HREF="http://community.acanac.com/acanac/viewtopic.php?t=3765" >community.acanac.com/acanac/view&middot;&middot;&middot;p?t=3765</A>]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18311413</guid>
<pubDate>Thu, 10 May 2007 09:36:35 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18310392</link>
<description><![CDATA[anon posted : I'm trying Acanac for a few weeks. Is anyone with them happy? Is the service reliable?  I've read some negative posts, but not many positive posts using search. I have till June 1 to decide. I'm on the free DSL login offer they made although I don't see it posted here. <br>&raquo;<A HREF="https://www.acanac.com/cgi-bin/acanac.cgi/Free-DSL.html" >www.acanac.com/cgi-bin/acanac.cg&middot;&middot;&middot;DSL.html</A><br>I can switch from Bell to Acanac by using the different logins to speed test both. For now my speeds are similar.<br><br>I'm thinking of Sympatico, Acanac or TeckSavvvy as possible ISP's. I'm presently with Sympatico, but the cost is high.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18310392</guid>
<pubDate>Thu, 10 May 2007 00:32:36 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18296609</link>
<description><![CDATA[jackr posted : <IMG SRC="http://www.speedtest.net/result/123083811.png"><br><br>They did switch me to the next profile, and it did improve marginally, but it's no where near the speeds I was hoping for. I'd like to see this in the 3500-4000 kbps range. And yes, they also switched this to interleaved. Good call HiVolt.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18296609</guid>
<pubDate>Mon, 07 May 2007 17:20:42 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18294985</link>
<description><![CDATA[HiVolt posted : <div class="bquote"><SMALL>said by <a href="/profile/968466" onClick="this.blur(); return popup(event,'/uidpop?ajh=1&uid=968466');">jackr</a>:</SMALL><br><br>I'm not looking at 5000 kbps (though that would be nice). I'm looking at something better than the paltry 1375 kbps that I'm getting.</DIV>To be honest with you with the 63dB attenuation, I wouldn't expect much if any improvement. You're at 1728kbit sync with 11dB SnR,  the next profile up is 2496kbit, which would drop the SnR quite a bit probably in the 5-6dB range which could prove problematic. Though you are on fastpath now, if they switch to interleave, 2496kbit may be feasible.<br><SMALL>--<br>GOLF LEAFS GOLF!<br>Thanks for pissing that one point away sometime this season...</SMALL>]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18294985</guid>
<pubDate>Mon, 07 May 2007 12:01:15 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18294773</link>
<description><![CDATA[jackr posted : Thank you Paul.<br><br>I'm not looking at 5000 kbps (though that would be nice). I'm looking at something better than the paltry 1375 kbps that I'm getting. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18294773</guid>
<pubDate>Mon, 07 May 2007 11:15:24 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18294314</link>
<description><![CDATA[Acanac Inc posted : Dear Jack,<br><br>If you have already requested us to escalate this to Bell we simply need to wait for their reply. Once a certain amount of time passes  the problem is still not resolved we move on to the next level, but please keep in mind that your speeds might be limited to what you have.<br><br>We will do everything we can, but not everyone can get 5Mbps.<br><br>Best Regards,<br>Paul L.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18294314</guid>
<pubDate>Mon, 07 May 2007 09:38:21 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18292157</link>
<description><![CDATA[jackr posted : How do I get Acanac to escalate this then HeadSpinning? I know my own sync rate is exceptionally low, so what can I do to be more proactive and have this addressed?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18292157</guid>
<pubDate>Sun, 06 May 2007 20:02:16 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18291985</link>
<description><![CDATA[HeadSpinning posted : Independent ISP's have access to various tools and diagnostics, such as the Sync Rate Tool in the ePortal.  By using these tools, and interpreting the statistics, they have a fair bit more clout with Bell than an individual Sympatico user has. <br><br>We had one recent case where Bell was going to write off a "slow speed" ticket as being a distance issue.  We knew from our stats that the customer was 2.7km from the CO.  After escalating, we got Bell to check the sync rate at the CO frame, proving the slow sync was due to a bad DSLAM port (no outside cable involved when testing at the frame), and had them do a port change.<br><br>If this customer had been dealing with Bell as a Sympatico customer directly, they would have likely not had this issue fixed.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18291985</guid>
<pubDate>Sun, 06 May 2007 19:26:01 EDT</pubDate>
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<title>Re: How about acanac?</title>
<link>http://www.dslreports.com/forum/Re-How-about-acanac-18291856</link>
<description><![CDATA[sbrook posted : I hear what you're saying, but the trouble is that you've got a game of "telephone" going on here.  You tell the 3rd party who hasn't got a clue, who writes the problem down and escalates to Bell who say "What's this?" and dismiss the problem.  Customer calls back and says NOTHING'S CHANGED!  3rd party escalates same misunderstood problem statement again, and it gets dismissed again.<br><br>Had this happen all too many times with other support services.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/Re-How-about-acanac-18291856</guid>
<pubDate>Sun, 06 May 2007 19:00:41 EDT</pubDate>
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