How about acanac? in Canadian Broadband http://www.dslreports.com/forum/r18050957 en Wed, 10 Feb 2010 05:10:51 EDT Wed, 10 Feb 2010 05:10:51 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18486943 sbrook :
I had to read your satellite internet thing twice ... You've already posted this ambiguous question elsewhere.

I presume you mean "satellites of US providers" as opposed to Direct Broadcast Satellite. The latter is only for those who cannot do anything else and is a pathetic excuse for broadband.

Given that US concerns cannot own a majority control in Canadian telecomms carriers, and that the three US carriers who had any stake in the Canadian market (even if by licensing their name), Sprint, AT&T and XO have all pulled out and that no other US carrier has found it worthwhile to attempt to enter the Canadian market (given that the major cost is in the last mile infrastructure which is controlled by the ilecs and cable operators), and overbuilding is rare in the US - so there's no interest in doing it here and having to deal with Canadian bureaucracy ... it seems most unlikely that this will happen within our lifetime.]]> http://www.dslreports.com/forum/remark,18486943 Mon, 11 Jun 2007 14:55:22 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18486832 R0CKY :
said by bohn See Profile :

What year will satellite internet from America be less than $20.50 canadian a month. Gee, i wonder if the whole Canadian broadband market will collapse?
Some changes are going to be needed in the industry to make this more manageable across the country but it won't be for some time to come. There's a huge restructuring movement at the Federal Level that could either affect us all very positively or very poorly. (CRTC/Competition Tribunal/Telecom Policy Review)

The Telecom Policy Review, which will impact the market place very heavily was made up of a group of three market leaders in the Telecom world. The problem in the same breath with this is the first was a lawyer who had Bell and others on their client list. The second was bought out by both Bell and Rogers (inukshuk) and the third was part of the Microsoft Management for the strategic alliance initiative between Microsoft and Bell.

Now, this isn't to dismiss the value of this board as I'm sure it was difficult to assemble any significant group that wasn't touched in some way shape or form by the likes of Bell... So, so long as this group of three pushes for positive Market shaping and not agenda driven strategies, we should have some of their Review work out as there are a few things in there that seem to make market sense.

Unfortunately, only the future holds the answers to the what will be for Canadian broadband market.

Rocky
--
TSI Rocky - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,18486832 Mon, 11 Jun 2007 14:38:39 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18486533 bohn : What year will satellite internet from America be less than $20.50 canadian a month. Gee, i wonder if the whole Canadian broadband market will collapse?]]> http://www.dslreports.com/forum/remark,18486533 Mon, 11 Jun 2007 13:49:37 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18477017 jackr : Write to the CRTC. Make a complaint based on what you've already stated. Make the CRTC aware that you believe Bell is manipulating the lines in favour of their customers, shutting out the second tier. Write to Ellen Roseman at onyourside@thestar.ca
Sometimes she's able to find the right people to pressure. Call you local MP and complain that Bell is manipulating the system, and perhaps a review is in order when they next apply for a increase/decrease to the CRTC.

Make noise. Someone will listen. Just be polite about it, but firm.

My advice at least.

//Oh, and never, ever make threats of any sort. It's childish and won't get anyone, anywhere. Always state facts and promises. Sounds simple, but sometimes people get carried away in the heat of the moment.]]> http://www.dslreports.com/forum/remark,18477017 Sat, 09 Jun 2007 12:25:39 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18473415 cwilliams194 : I have just read the best thread ever. I was beginning to believe ppl didn't care. I have just gone through a 5 week process to move my DSL to a new apartment in Hamilton.
Initially I was annoyed that it took longer than was initially told. Then I kept in contact with Acanac, 1st it was Al, great guy, figured out what was initially wrong, as far as I know an Acanac error (but speedily fixed) then it was a team effort from Micheal and Trevor, and although it took 4 more weeks and many, many more calls, I knew that once that initial problem was cleared up it was all Bell's problem.
Here is my beef, why does Bell have control of the lines when they are clearly, ill equipped or unwilling to do something when it comes time to. I had 2 missed tech appointments, and while I was waiting for the 3rd some random tech came to my place outside of any known appointment and fixed the problem in 10 mins.
I don't know what the problem was and I really don't care. But the Bell attitude just plainly sucks, we the ppl that use these lines have to be able to do ???something??? but what. What can we do? Seriously I'm asking, 'cuz I will do whatever I can to make a change.
--
You want a piece of me? Well come and get it!-Prof. Farnsworth]]> http://www.dslreports.com/forum/remark,18473415 Fri, 08 Jun 2007 17:06:00 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18415594 sbrook : acanac doesn't offer cable internet ... just DSL (over phonelines like Sympatico).

cia/3web are the cable internet alternative and they offer it over Rogers cable in many parts of Rogers ontario service area. That said, look at the threads on 3web customer support ... do a search.]]> http://www.dslreports.com/forum/remark,18415594 Tue, 29 May 2007 18:13:38 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18415000 hatorihanzoe : Is acanac cable internet any good? Do they throttle torrents and have the same issue of line sharing like rogers. speed drops as more people using it in the evenings? I will go arcanac if they meet the above and have somewhere near 3 megs.]]> http://www.dslreports.com/forum/remark,18415000 Tue, 29 May 2007 16:25:30 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18413527 Dee04 : Jackr: YOU ROCK!!!!!!!!! Another People's Hero is Born. :D]]> http://www.dslreports.com/forum/remark,18413527 Tue, 29 May 2007 11:51:56 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18413411 jackr : Truthfully.

I'm not pissed at all. I might have been angry at first, but, it's been explained to me over and over again, that this is a problem between Bell and Acanac. I'm just in the middle. So, no I'm not mad.
I do want what's right though. And, I know that I now have the attention of the CRTC, who, I'm sure will be interested to find out how this progresses. If not, I'm sure Ellen Roseman (onyourside) at the Toronto Star might be of some assistance.

A short anecdote,

I recently had a legal run (April 16th) in with Bell/Sympatico, and got the assistance of Ms. Roseman, the CRTC and the VP's office of Bell Telephone. Because of a verbal agreement not to talk about specifics with one of the VP's of Bell (though I did not sign any agreement, it's a verbal agreement at this time, and I'll continue to honour it if you're reading this Mr. Crull), I can't talk about specifics, but, let's say I put the right pressure on the right people, on the right points. And I won. They saw my side of the (*legal*) argument (you get my drift I hope), and I managed a settlement to my benefit. To our benefit. I was satisfied with the outcome, and agreed not to pursue it any further as long as they lived up to their side of the bargain. And to their credit. They did.

I'm not gloating or bragging. I'm bringing up a legal point, and I learned from a good friend, and from the year or so I worked at Oatley-Pursers Barristers and Solicitors (Roger Oatley is brilliant by the way) in Barrie. If you tell the truth, keep a level head, and don't push people into corner without giving them a way out, you'll usually win. It works.]]> http://www.dslreports.com/forum/remark,18413411 Tue, 29 May 2007 11:33:08 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18412916 HiVolt :
said by jackr See Profile :

If I were a Sympatico user, and found that I was 4.7km from the CO with crappy sync rates and high ATT, I wonder how long it would take for Bell to rectify the situation.
I'm sure not long.
Hah, you're funny. Do you know the great lenghts people have to go thru to get ANYTHING done as a Sympatico customer? You're pissed, I understand, but trust me, there are people in worse situation than you and they are Bell customers.
--
GOLF LEAFS GOLF!
Thanks for pissing that one point away sometime this season...]]> http://www.dslreports.com/forum/remark,18412916 Tue, 29 May 2007 09:38:58 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18412690 jackr : I'm already on contract with Acanac for one year, and I'm happy with the level of overall service. I'm just not happy that there seems to be, for lack of a better term, a conspiracy on Bells part to keep customers of Visps from connecting at the speeds most Sympatico users expect. If I were a Sympatico user, and found that I was 4.7km from the CO with crappy sync rates and high ATT, I wonder how long it would take for Bell to rectify the situation.
I'm sure not long. ]]> http://www.dslreports.com/forum/remark,18412690 Tue, 29 May 2007 08:29:54 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18411332 HeadSpinning : I've seen situations where a customer is already served from a remote, then a newer one is built closer, and they can't get transferred to it, because they're already on a remote - just not the best one.

We tried every which way we could to get the transfer done, but there was no way.

The solution was to order service on another line (business customer) and cancel the original service.

This was in Arva, Ontario, just north of London.]]> http://www.dslreports.com/forum/remark,18411332 Mon, 28 May 2007 22:33:13 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18410124 HiVolt :
said by jackr See Profile :

I'm just want the same as everyone else. That is the same access that Bell Sympatico customers get. I don't think that it's to much to ask. That goes for all DSL users who have to piggyback on Bells lines. We're getting screwed if we're paying for one service, but can only expect to get a speed much lower than advertised just because we use another vendor.
Don't be so sure it's Bell just screwing users of 3rd party ISP's. Bell is also screwing their own DSL customers, by reserving some of these new remotes for optimax only. My friend is a prime example, he's literally 5 houses away from a remote put up 6 months ago, and bell refuses to switch him over to it, citing capacity issues. He gets 1728/640 sync. His neighbour was getting the same until he switched to optimax 16, and within a week he was switched to that new remote and has blazing speeds. The neighbour is going to switch back to regular DSL hoping they will keep him on that remote. It's quite a bit of hassle and added cost but its the only way his neighbour was able to do it. If it works, my friend will do the same.
--
GOLF LEAFS GOLF!
Thanks for pissing that one point away sometime this season...]]> http://www.dslreports.com/forum/remark,18410124 Mon, 28 May 2007 18:07:09 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18409462 jackr : Thanks Dee.

I'm just want the same as everyone else. That is the same access that Bell Sympatico customers get. I don't think that it's to much to ask. That goes for all DSL users who have to piggyback on Bells lines. We're getting screwed if we're paying for one service, but can only expect to get a speed much lower than advertised just because we use another vendor. ]]> http://www.dslreports.com/forum/remark,18409462 Mon, 28 May 2007 15:39:41 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18406414 Dee04 : Just the political maneuvering at this time jackr. You are on point,...let the meeting fulfill itself, and then follow up with Paul thereafter. I am paying attention to your process for future reference. Paul does know the value of customers like yourself, and I got that from my discussion with him on a different matter.

I hate the part when a doctor walks in the room and tells the patient they haven't got long to live. That alone impacts the outcome when the patient is still in their game. Jackr stay on point, and maintain your focus with this. Peace. ]]> http://www.dslreports.com/forum/remark,18406414 Sun, 27 May 2007 23:02:03 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18404597 jackr : Not good.

Paul has indicated that he's going to bring up the issue with Bell in a meeting on the 30th, but, won't rock the boat as Acanac has to do business with Bell.

I understand his position on this, but, I also want it understood that half measures will just alienate customers (me), and drive them to alternative ISPs (back to Rogers). You can live with the shedding of one or two customers, but it can quickly escalate if you indicate you're unwilling to go to the bat for your customer base.]]> http://www.dslreports.com/forum/remark,18404597 Sun, 27 May 2007 15:50:51 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18403288 sbrook : Or to put it another way - CRTC does not get involved with the day to day operations of an ISP and so we don't give a damn about the consumer's problem. If an ISP has a problem with its host carrier, then we'll get involved if they complain.

So, tough luck.]]> http://www.dslreports.com/forum/remark,18403288 Sun, 27 May 2007 10:55:59 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18403238 Kardinal : To sum up the letter in the above post:

Acanac would have to file a Part VII (perhaps they could get one of the ISP organizations to do it on behalf of all the independant providers) if you want action on the situation you have described.
--
All of us get lost in the darkness, dreamers learn to steer by the stars
All of us do time in the gutter, dreamers turn to look at the cars -- Peart/Lee/Lifeson
Join Team Helix]]> http://www.dslreports.com/forum/remark,18403238 Sun, 27 May 2007 10:41:08 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18403217 jackr : The CRTC's response to my letter

"Dear Mr. *******:

This is further to your web-based message regarding difficulties that you've been experiencing with the connection of your internet service.

Based on the information provided in your message, I would suggest that you continue to deal directly with Acanac. Procedures and time-lines are well known by all industry parties involved, as well as the dispute mechanisms to bring issues before the Commission. If Acanac believes that Bell Canada is discriminating against customers or that Bell Canada is giving itself undue advantage, it can provide the Commission with evidence of alleged wrongdoing in a written competitive dispute. I can assure you that Commission staff deal with such complaints expediously as soon as they are filed by service providers.

Regards,

Jennifer Eustace
CRTC Client Services

1-877-249-2782 / télécopieur/facsimile (819) 994-0218
Conseil de la radiodiffusion et des télécommunications canadiennes / Ottawa, Ontario K1A 0N2
Canadian Radio-television and Telecommunications Commission / Ottawa, Ontario K1A 0N2
Gouvernement du Canada / Government of Canada

IMPORTANT NOTE: Please do not reply to this message using the email address indicated above as we cannot receive e-mail at this address. To reply or to add to your submission, please click here and follow the prompts:]]> http://www.dslreports.com/forum/remark,18403217 Sun, 27 May 2007 10:35:19 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18402293 anon :
said by acanac_customer :

My plan is to cancel Acanac tomorrow and go with Bell, even though Bell has a 60GB /mo limit. Why? I can't handle the hourly or more frequent disconnects. The crappy Lynx 210 router they gave me is garbage and doesn't work in bridge mode properly. Also, their tech support sucks. The guy I talked to said they shipped out the Lynxes without giving any manuals to the tech guys so they can't support them. I'd rather pay up with Bell and get a solid service.
Yes, the Lynx 210 is a crappy modem, if it is over heated then it will drop the signal to noise a lot... If SNR drops below 6 then you will have disconnect problem... You can get into the Lynx 210 modem and see/monitor that SNR number from the Modem Status page...

So try to keep it not overhead, don't put it near other headted components (for example your router, etc)... or like others buy the $23 2Wire 2700G from Canadacomputers.com and return the Lynx 210 and get back $50 modem deposit (use the FedEx receiver pay so you don't have to pay the shipping fee)...]]> http://www.dslreports.com/forum/remark,18402293 Sun, 27 May 2007 01:11:18 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18401603 Dee04 : Points well made both to jackr and sbrook. Thanks jackr for the mention of canadacomputers.com. Another that I have also found useful is liata.com when I am in the mood to have some fun doing the asian bargain dance. More power to you jackr when things finally go through for ya. Peace!]]> http://www.dslreports.com/forum/remark,18401603 Sat, 26 May 2007 22:28:39 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18401251 sbrook : A good 3rd party will certainly push Bell with a bit more leverage than you or I can. They don't have to deal with first level support!]]> http://www.dslreports.com/forum/remark,18401251 Sat, 26 May 2007 21:03:30 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18401158 jackr : It's Bell's line then. I meant if he's having issues (dropouts) then it's most probably a Bell issue. He won't solve a house to remote to DSLAM problem by jumping ISPs, but it's up to him. In my own case, the CRTC is aware of the situation, and will ask Bell to see how they can resolve this with Acanac. ]]> http://www.dslreports.com/forum/remark,18401158 Sat, 26 May 2007 20:42:13 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18399355 sbrook : Bell is Bell is Bell is Bell. Doesn't matter what DSL provider you go with, it's all Bell.
Sorry to disappoint, but no ... it's not all Bell.

Sure, the copper is Bell to the DSLAM ... but some ISPs have their own DSLAMs in there sending you straight onto the ISP's own colocated router and network. Some go through Bell's DSLAMs, first router and then onto the ISP's network. Others follow Bell to the closest router for the ISP and then off on their network.

There's enough variability there to say "It isn't all Bell".]]> http://www.dslreports.com/forum/remark,18399355 Sat, 26 May 2007 13:18:12 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18399288 jackr : Take a breath. And think. It's the same backbone. If you're getting drop outs, it's not Acanac. It's a Bell issue. Same as my speed issue is a Bell issue. Yep, the Lynx modem is crap. That's why I spent a whole $23 and bought a 2Wire 2700G from Canadacomputers.com, and got Acanac to refund my deposit on the modem. I disagree that the techs aren't very good. Acanac's tech are very polite, and will work with you to resolve an issue (only had one so far that was rude).
Plugged it in, and away I went. No problem. Plus I was able to eliminate my TrendNET router, because I put the 2Wire in bridge mode, and it's has a robust firewall.

You might be angry now. I understand, as I'm not happy with half the speed I was getting with Rogers, but, I'm also paying 60% less. Bell is Bell is Bell is Bell. Doesn't matter what DSL provider you go with, it's all Bell.

Hey, it's you cash though.]]> http://www.dslreports.com/forum/remark,18399288 Sat, 26 May 2007 13:03:28 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18398601 Dee04 : Hmmmmm...sorry to disappoint you Tekkiesav fans, but I am also a former Tekkiesav customer. I am averaging no worse in DSL speeds with Acanac than Tekkie. If a small company is attempting to grow any screw ups on Bell's part should not be held against them. I continue to average the same speeds daily as follows:

Download Speed: 4329 kbps (541.1 KB/sec transfer rate)
Upload Speed: 669 kbps (83.6 KB/sec transfer rate) :D

The former "frequent drop-offs" occurred over a two week period as new servers were being intalled. Under those circumstances it was the vendor (ImageStream) that had to correct their software, and re-write their code on the fly to resolve the issue.

Acanac may not be for everyone. When "No Frills" grocery stores came on the scene the major players balked. Yet, they have secured their own unique market and continue to service their customers. ]]> http://www.dslreports.com/forum/remark,18398601 Sat, 26 May 2007 09:51:17 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18398487 Gwai Lo Dan :
said by Dee04 See Profile :

They sold DSL sympatico to someone else tapping into my line.
Does that mean you would have had the chance for cheap internet... get a modem, filters, and a $10 login account? If so, sounds like a good thing!]]> http://www.dslreports.com/forum/remark,18398487 Sat, 26 May 2007 09:07:19 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18397648 anon : My plan is to cancel Acanac tomorrow and go with Bell, even though Bell has a 60GB /mo limit. Why? I can't handle the hourly or more frequent disconnects. The crappy Lynx 210 router they gave me is garbage and doesn't work in bridge mode properly. Also, their tech support sucks. The guy I talked to said they shipped out the Lynxes without giving any manuals to the tech guys so they can't support them. I'd rather pay up with Bell and get a solid service.]]> http://www.dslreports.com/forum/remark,18397648 Sat, 26 May 2007 00:12:48 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18356377 Dee04 : Why not get into a private discussion with Paul? CC a copy of your letter directly to him if you have not already done so. I am a former Tekkiesav customer. Yes, they are quite reliable so I cannot deny that. Bell had made a complete mess of my line over the last six weeks. They sold DSL sympatico to someone else tapping into my line. Bell did speak to me directly to apologize and clean up their act, but Trevor in Acanac support finally closed the issue by getting everything resolved for me. If your efforts do not pan out to your satisfaction then you have to hop to whatever is best for you. ]]> http://www.dslreports.com/forum/remark,18356377 Fri, 18 May 2007 14:15:18 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18356284 jackr : SBrook did warn me that Teksavvy is better in one respect (advocation for the customer). I'm pissed that Acanac seems to have dropped the ball on this one. I'm not sure why they don't advocate for their customers, if the speeds are really low. If there's an issue with reserved space for HS for sympatico (within the remote) how can it be a level playing field for other Visps if Bell won't share those spots. Aren't they essentially monopolizing the lines then?. I'm also really PO'd that I'm the one who has to chase both Bell, the CRTC and Acanac to have this issue resolved.]]> http://www.dslreports.com/forum/remark,18356284 Fri, 18 May 2007 13:59:12 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18356278 Dee04 : Download Speed: 4479 kbps (559.8 KB/sec transfer rate)
Upload Speed: 669 kbps (83.62 KB/sec transfer rate)

This is what I average, and personally I am very content for the money I am saving. :D]]> http://www.dslreports.com/forum/remark,18356278 Fri, 18 May 2007 13:58:15 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18356219 Dee04 : Way to go jackr. There is a saying that "progess is on the backs of the few and never the many...." Despite your issues, just drawing attention to it by letting the CRTC know, has long-term benefits for others who would have not gone the distance to put something in writing. Peace! ;)]]> http://www.dslreports.com/forum/remark,18356219 Fri, 18 May 2007 13:46:05 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18342989 jackr : Thanks Dee.

Yes, it's a good team. You always get a service tech that actually can help and Paul does answer questions quickly if there's a problem
My problem though is still speed. I'm on a the 2.4 profile, but it's still slow. I phoned and they said do you want us to switch you back to the 1.7 profile? Well. Obviously not, slow is slow right?
I just finished writing a complaint letter to the CRTC, outlining the issue of Sympatico reserving a portion of the local remote for use by their service, but in turn denying me the right of enjoyment of my service. Maybe the CRTC can put some pressure on Bell to switch me to a remote, because these speeds are utter crap (with 63~64db of ATT no wonder). It's not right that Bell can advertise 5 mpbs of DSL in the area but deny those 5 mbps if you happen to use a VISP instead of their service. ]]> http://www.dslreports.com/forum/remark,18342989 Wed, 16 May 2007 09:42:08 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18341855 Dee04 : Hey jackr: I have been with Acanac 6 months. Their GigE line upgrade with Bell and new VLAN via ImageStream.com has been great, as of beginning of May 2007. Any recent problem like today on May 15, 2007 with Bell having someone accidentally unplugging one of their fibre cables (downtown Toronto) has been the most recent gripe. I used Sympatico, and Teksavvy. Acanac is cornering their own niche market. I get as good or better speeds now than Big Bell or Tekkiesav. Yet, I have just saved myself a great deal of money for the same DSL. I think Paul and his team at Acanac are moving as best as they can to improve their service. Just wanted to throw my 2 cents in here on their service since I like what they have done for me so far.... :D]]> http://www.dslreports.com/forum/remark,18341855 Tue, 15 May 2007 23:40:05 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18340298 Thanh : I've been using a trial acanac login for a week now and it's been a good experience. Speed is on par with other providers while routing seems to be Cogent-only. I also haven't noticed any downtime so far.

I had no expectations but so far it seems to work like a charm.]]> http://www.dslreports.com/forum/remark,18340298 Tue, 15 May 2007 19:02:30 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18335303 anon : Acanac was down again, but Sympatico worked. I had my router set up to get the Domain Name Server (DNS) Address automatically. I specified a DNS server I knew of and it now works. Does anyone know the DNS server address for Acanac?]]> http://www.dslreports.com/forum/remark,18335303 Mon, 14 May 2007 21:50:10 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18323578 jackr : It's not great, but yes, it's definitely faster than Rogers for torrents.
Click for full size
]]> http://www.dslreports.com/forum/remark,18323578 Sat, 12 May 2007 15:21:38 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18317105 HiVolt :
said by jackr See Profile :

They did switch me to the next profile, and it did improve marginally, but it's no where near the speeds I was hoping for. I'd like to see this in the 3500-4000 kbps range. And yes, they also switched this to interleaved. Good call HiVolt.
Yeah that looks like the 2496/640 profile. Post your stats, i'd be interested to see how much wiggle room you have left.

If you ask my opinion, if you're into P2P stuff, I'd rather have a 2mbit uncapped/unthrottled connection rather than Rogers throttled crap. If you're into usenet, then I'd stick with Rogers.
--
GOLF LEAFS GOLF!
Thanks for pissing that one point away sometime this season...]]> http://www.dslreports.com/forum/remark,18317105 Fri, 11 May 2007 09:40:23 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18314840 jackr : If no one else is down, (and mine is on, and the LiveCon says it hasn't gone off today, as I just checked) then it's probably not an ACANAC issue. ]]> http://www.dslreports.com/forum/remark,18314840 Thu, 10 May 2007 20:17:27 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18314791 anon : Came home from work, Anacac is down, Sympatico is working.
1-0 for Sympatico so far.]]> http://www.dslreports.com/forum/remark,18314791 Thu, 10 May 2007 20:08:50 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18311557 jackr : I'm a new user to Acanac, and I'd have to say I'm generally satisfied. I'd like faster speeds (I know this is an issue that the techs from Acanac are working on), but speed is not always the main reason to keep a service. The price can't be beat, the techs and sales are friendly, patient and helpful. I can't see any advantage of buying into Teksavvy or Bell HS at this time, though a lot of people seem to advocate their service at Broadband Reports (which makes me a bit suspicious of actually using the service). Again, why pay more for the exact same service.
I loathed Rogers. I used their service from '99 till May 1st, and every year the price went up, more restrictions were applied, the speed went down. I was very happy to boot them to the curb.

Hope this helps.

J.]]> http://www.dslreports.com/forum/remark,18311557 Thu, 10 May 2007 10:09:19 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18311413 anon : Before they did the upgrade switch from ATM network to IPs network. The service is very bad, usually get slow speed because of bad ATM network.

Now after the upgrade, it seems to be very good, get consistency max speed. If it keeps reliable like this, I think with the cheap price $18.95 (tax included), unlimted highspeed 5Mbit/s, acanac is the best cheap ISP for the speed and price.

You can read more on acanac forum about the upgrade... Since you have test acanac DSL login, you can use it to test until it is expired (probably the end of this month) to see if it is reliable before swithing to it.

»community.acanac.com/acanac/view···p?t=3765]]> http://www.dslreports.com/forum/remark,18311413 Thu, 10 May 2007 09:36:35 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18310392 anon : I'm trying Acanac for a few weeks. Is anyone with them happy? Is the service reliable? I've read some negative posts, but not many positive posts using search. I have till June 1 to decide. I'm on the free DSL login offer they made although I don't see it posted here.
»https://www.acanac.com/cgi-bin/acanac.cg···DSL.html
I can switch from Bell to Acanac by using the different logins to speed test both. For now my speeds are similar.

I'm thinking of Sympatico, Acanac or TeckSavvvy as possible ISP's. I'm presently with Sympatico, but the cost is high.]]> http://www.dslreports.com/forum/remark,18310392 Thu, 10 May 2007 00:32:36 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18296609 jackr :

They did switch me to the next profile, and it did improve marginally, but it's no where near the speeds I was hoping for. I'd like to see this in the 3500-4000 kbps range. And yes, they also switched this to interleaved. Good call HiVolt.]]> http://www.dslreports.com/forum/remark,18296609 Mon, 07 May 2007 17:20:42 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18294985 HiVolt :
said by jackr See Profile :

I'm not looking at 5000 kbps (though that would be nice). I'm looking at something better than the paltry 1375 kbps that I'm getting.
To be honest with you with the 63dB attenuation, I wouldn't expect much if any improvement. You're at 1728kbit sync with 11dB SnR, the next profile up is 2496kbit, which would drop the SnR quite a bit probably in the 5-6dB range which could prove problematic. Though you are on fastpath now, if they switch to interleave, 2496kbit may be feasible.
--
GOLF LEAFS GOLF!
Thanks for pissing that one point away sometime this season...]]> http://www.dslreports.com/forum/remark,18294985 Mon, 07 May 2007 12:01:15 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18294773 jackr : Thank you Paul.

I'm not looking at 5000 kbps (though that would be nice). I'm looking at something better than the paltry 1375 kbps that I'm getting. ]]> http://www.dslreports.com/forum/remark,18294773 Mon, 07 May 2007 11:15:24 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18294314 Acanac Inc : Dear Jack,

If you have already requested us to escalate this to Bell we simply need to wait for their reply. Once a certain amount of time passes the problem is still not resolved we move on to the next level, but please keep in mind that your speeds might be limited to what you have.

We will do everything we can, but not everyone can get 5Mbps.

Best Regards,
Paul L.]]> http://www.dslreports.com/forum/remark,18294314 Mon, 07 May 2007 09:38:21 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18292157 jackr : How do I get Acanac to escalate this then HeadSpinning? I know my own sync rate is exceptionally low, so what can I do to be more proactive and have this addressed?]]> http://www.dslreports.com/forum/remark,18292157 Sun, 06 May 2007 20:02:16 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18291985 HeadSpinning : Independent ISP's have access to various tools and diagnostics, such as the Sync Rate Tool in the ePortal. By using these tools, and interpreting the statistics, they have a fair bit more clout with Bell than an individual Sympatico user has.

We had one recent case where Bell was going to write off a "slow speed" ticket as being a distance issue. We knew from our stats that the customer was 2.7km from the CO. After escalating, we got Bell to check the sync rate at the CO frame, proving the slow sync was due to a bad DSLAM port (no outside cable involved when testing at the frame), and had them do a port change.

If this customer had been dealing with Bell as a Sympatico customer directly, they would have likely not had this issue fixed.]]> http://www.dslreports.com/forum/remark,18291985 Sun, 06 May 2007 19:26:01 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18291856 sbrook : I hear what you're saying, but the trouble is that you've got a game of "telephone" going on here. You tell the 3rd party who hasn't got a clue, who writes the problem down and escalates to Bell who say "What's this?" and dismiss the problem. Customer calls back and says NOTHING'S CHANGED! 3rd party escalates same misunderstood problem statement again, and it gets dismissed again.

Had this happen all too many times with other support services.]]> http://www.dslreports.com/forum/remark,18291856 Sun, 06 May 2007 19:00:41 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18291736 HeadSpinning : Honestly, if he went with Bell directly, he'd have LESS of a chance of getting things fixed. At least independent ISP's have an escalation path and lots of experience fighting for customers.]]> http://www.dslreports.com/forum/remark,18291736 Sun, 06 May 2007 18:31:02 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18290066 sbrook : The problem is jackr is that it's not just acanac's fault here. You've probably got a bell problem ... but you're dealing with acanac who are dealing with bell and everyone gets to point fingers. This is the disadvantage of going to 3rd party ISPs. You need one which has enough technical savvy and assertiveness with Bell to stand up for their customer's needs. Not mentioning any names here, but one does kind of stand out as trying to achieve just that ;)]]> http://www.dslreports.com/forum/remark,18290066 Sun, 06 May 2007 11:44:39 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18290023 jackr : Thanks Sbrook. I would have aggregated all of the speed tests together into a single post, but that function isn't enabled on the site.

I think I'm being fed a line in more ways than one right now. NOT a happy Acanac customer as of this moment.]]> http://www.dslreports.com/forum/remark,18290023 Sun, 06 May 2007 11:32:03 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18289988 sbrook : jackr, posting all these speedtests is not of any use ... you're getting poor speeds. Right ... we get it.

As to "with and without the dslam" ... the dslam is the very thing that provides you with a dsl connection. No dslam no dsl ... speed = 0 dslam = dsl access module ... it piggybacks on your local loop wires at the CO and sends the data off to a PPPoE router. No DSLAM = no connection to the pppoe router = no dsl period.

So whoever said "they didn't install the dslam" while you were getting some speed is feeding you a line. There may have been a faulty dslam or the wiring may not have been installed as it should have been, but there was DEFINITELY one there.]]> http://www.dslreports.com/forum/remark,18289988 Sun, 06 May 2007 11:24:39 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18289952 jackr : *]]> http://www.dslreports.com/forum/remark,18289952 Sun, 06 May 2007 11:15:48 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18289515 jackr : Oh, and the speeds without the DSLAM
Click for full size
Click for full size
]]> http://www.dslreports.com/forum/remark,18289515 Sun, 06 May 2007 09:02:14 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18289469 jackr : Bell called yesterday (Saturday) to say they've installed the DSLAM card, all should be working. And it is. I plugged my 2700HG and I'm on.

But.

My speed is still a joke.

Incoming:1728 kbps
Outgoing:384 kbps

A speed test from the Acanac site actually reveals a speed 1370/316.

Which...is a joke. I like Acanac. I'm not in love with it by any means. I'll try again on Monday to get this resolved and moved to another remote. But. As it stands. If it's not fixed by Friday. I'm dumping the service and going back to Rogers. I might not like Rogers.
But I farking HATE dial up speeds.

J.

Click for full size
]]> http://www.dslreports.com/forum/remark,18289469 Sun, 06 May 2007 08:48:17 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18281657 jackr : Hi Paul.

I just got off the phone with support (without reading this post first). So. Bear with me.
It looks like there is no DSLAM card for my account. When I got home today, I noticed I wasn't connected. So. I checked the logs, and for the last 2 hours, I've had no connection. No problem. I connected, made sure everything was working (no PPP light, but I assumed it was a problem with the Lynx modem, and it hasn't been on since I put the modem in bridge mode to work with my router). I disconnected the modem, hooked up my new 2Wire 2700G modem that was waiting for me, put in all of the required info. And it wouldn't connect. Hmmmm. It kept telling me there was DSL, but the username/password was wrong. So, I put the old modem back on after trying a couple more times, setup the old modem for PPPoE username/password. And same result. It wouldn't connect. So I contacted Acanac, and talked to Cory. I tried the test account and connected to the test address. It looks like Bell never setup up a DSLAM card for this account. ????
So. I've hooked my Rogers modem back up (good thing I still have it), and I've left the modem plugged in so whomever can test it. I hope with the amended ticket to Bell, they'll actually hook me up to a remote (please,please,please,please). Strange week in the world of DSL.]]> http://www.dslreports.com/forum/remark,18281657 Fri, 04 May 2007 14:58:01 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18280532 Acanac Inc : We are still waiting on the CRTC to tariff ADSL2+. We hope this will happen this year, but no guarantees. Right now the fastest we can offer is 6Mbps on a Business class line.

Regarding your speeds:

Please follow up with support. We do not put an artificial limit on your modem. I have a connection in my home that only gets about 2.4Mbps. It's all about location.]]> http://www.dslreports.com/forum/remark,18280532 Fri, 04 May 2007 11:39:27 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18277113 HeadSpinning : Some of their DSLAMs are ADSL2+ Capable - specifically the Lucent Stinger DSLAMs they're deploying for their Optimax service. A huge portion of their DSLAM ports are on the Alcatel ASAM platform though - and I'm not sure if they have been upgraded to 2+ or not.]]> http://www.dslreports.com/forum/remark,18277113 Thu, 03 May 2007 19:11:42 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18276954 jackr : True. Doesn't Bell use ADSL_2plus though? (I'm asking not imposing an opinion). ]]> http://www.dslreports.com/forum/remark,18276954 Thu, 03 May 2007 18:41:41 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18273998 HeadSpinning : Acanac would have absolutely no control over the type of modulation used, or the standard (ADSL/ADSL2+), as they do not own the DSLAM equipment.]]> http://www.dslreports.com/forum/remark,18273998 Thu, 03 May 2007 09:45:44 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18273821 jackr : Paul/Acanac Inc.

I've tried resetting my modem a couple of times, and I still get the Ds Rate of 2592 kbps. This seems awfully low. Shouldn't it be in the 4000+ kbps range. Al (CSR tech I talked to yesterday) didn't seem to the think that Bell had set it low, but I kind of question that. Is it set by Bell as a profile, or is it set in the modem? I'm also curious. You use GDMT modulation? I'm surprised you don't use ADSL_2plus.
I retried my father-in-laws Sympatico HS (again, he's two blocks away) and he gets 4431kbps, so there must be a remote close by (a new subdivision is just down the road). Is there anyway to insure that this gets switched.

I like Acanac, but again, I'm really bummed about the super slow speed (I got spoiled after using Rogers HS).]]> http://www.dslreports.com/forum/remark,18273821 Thu, 03 May 2007 08:57:31 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18270897 kinghenry7 : Try to do everything you can, you wouldn't lose anything. :)]]> http://www.dslreports.com/forum/remark,18270897 Wed, 02 May 2007 17:57:17 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18268340 jackr : I talked to tech this morning, and this guy was great. Best tech support I've ever come across. Spent about 25 minutes on-line with me trying to solve the problem. I asked him about switching the line to the remote, and he put in a trouble ticket with Bell. Hopefully, I'll get this switched over.

Good support. Friendly people.

//Paul, I mentioned the sync rate as well

Makes me glad I'm switched from Rogers.]]> http://www.dslreports.com/forum/remark,18268340 Wed, 02 May 2007 09:48:58 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18267950 jackr : Yeah, it's a problem with VISPs, but I also understand that the partners don't want to deal with a problem that should be taken care of by the client. Softwares (billing and rating) but tech support should come from the Visp.

//amdocs/solect ]]> http://www.dslreports.com/forum/remark,18267950 Wed, 02 May 2007 08:12:16 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18266684 elwoodblues : When I was on Rogers and they started blocking Port 25 I found my Mail provider had port 325 open for use.

I love how responsive these smaller companies are]]> http://www.dslreports.com/forum/remark,18266684 Tue, 01 May 2007 22:53:46 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18266647 sbrook : If your ISP is now acanac, you ask acanac. They report the problem to Bell. Dealing at arms length is a pain ... but that's part of the price.]]> http://www.dslreports.com/forum/remark,18266647 Tue, 01 May 2007 22:47:05 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18266608 MikeG : The tagging thing is getting on my nerves a lot lately, but thats another story...]]> http://www.dslreports.com/forum/remark,18266608 Tue, 01 May 2007 22:41:12 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18266571 jackr : LOL.

Amazing how those things have become sign boards for tagging isn't it?

There's one just down the block from here (Eastview HS). I'll call Acanac in the morning, and report the information I've got tonight from you, Paul, and MikeG.

Thanks,

J.]]> http://www.dslreports.com/forum/remark,18266571 Tue, 01 May 2007 22:34:21 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18266526 kinghenry7 : I think you have to ask Acanac to open a ticket to Bell, after the Bell data tech come to your house, talk to him nicely, maybe you will have hope. You can look around if there is a box like that near your house.

just my 2 cents. :)
Click for full size
]]> http://www.dslreports.com/forum/remark,18266526 Tue, 01 May 2007 22:26:32 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18266469 jackr : Thanks kinghenry. My father-in-law lives less than 2 blocks away and he's on Sympatico HS, and consistenly get 5 mbps. I'll assume there's probably another route then. Do I ask Bell, or do I ask Acanac I wonder?]]> http://www.dslreports.com/forum/remark,18266469 Tue, 01 May 2007 22:20:05 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18266409 kinghenry7 : don't give up. Maybe there is a remote available near your house, ask them to remove your line to the remote and you will get full speed. I had the problem same as you before, it took almost 1 month and open tickets to Bell twice, finally they switched my line to the remote.
]]> http://www.dslreports.com/forum/remark,18266409 Tue, 01 May 2007 22:09:44 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18265989 jackr : It could be 5km. I'm just best guessing. Using the ADSL Theoretical Speed Calculator

»fremnet.net/article/216/adsl-the···lculator

I get a picture of what's going on, and pretty much speeds that match the theoretical limits of the line noise

Enter your Downstreem attenuation 63(dB)
Cable Loss (dB/km) – Default 13.81
Attainable Rate (ADSL1) – kbit/s
1961
Attainable Rate (ADSL2) – kbit/s
2023
Distance to exchange (Meters)
4562

I might just be to far away to get decent ADSL. If I can't get this corrected somehow, I'm afraid I'll have to dump the service and return to cable.
Really, not what I want to do.]]> http://www.dslreports.com/forum/remark,18265989 Tue, 01 May 2007 20:58:04 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18265961 MikeG : Att of 60+ is usually an indication that you're at 5km+ (assuming theres no internal wiring problems).]]> http://www.dslreports.com/forum/remark,18265961 Tue, 01 May 2007 20:52:23 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18265929 jackr : Thanks Mike.

It's all new wiring inside. There's only two phones, and all of the wire is shielded Bell wire. I'm about 3 km from the central office, and there was an issue about 4 or 5 years ago with a bridge tap in our area (70's built subdivision in the east end of Barrie), but I think the issue was resolved a couple of years ago. At least I hope it was. When I called Acanac I made a point of asking if there were any known issues, and was assured there wasn't any flags.

Thanks for the information regarding the line transfer. I'm willing to work with Acanac on this, and I'm sure this'll get straightened out.]]> http://www.dslreports.com/forum/remark,18265929 Tue, 01 May 2007 20:48:31 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18265643 MikeG : Your ATT is very high. The lower the number the better. Basically your signal is weak. If you clean up your inside wiring you can improve the signal, but it looks like its mostly distance related. Try and see if Acanac can get bell to check for a line transfer. Just hope theres a remote in your area.
--
Success is measured by effort.
Discover Hamilton, and it's Entertainment.]]> http://www.dslreports.com/forum/remark,18265643 Tue, 01 May 2007 19:57:04 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18265609 jackr : Thanks. Actually, the speed tests I've been doing all come from the

»www.acanac.ca/speedtest/

I'm averaging around 1400 kbps (dl) and 320 kbps (ul) (seemed to pick up a little after 7). I'm a bit concerned. I talked with Technical support this afternoon, and was told to wait a day or so, as it takes the long to map this out??

Hopefully, this isn't going to be average for me. I like the service, just really disappointed in the slow speed.

Thanks again, I'll call in tomorrow and hopefully we'll work this out.

Good service though.]]> http://www.dslreports.com/forum/remark,18265609 Tue, 01 May 2007 19:50:05 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18265582 Acanac Inc : Dear jackr,

The upgrade has been completed. The speeds issues your encountering would not have anything to do with that. If the problem continues please contact our support department. You can also try to test your speeds in our speed test page located at »community.acanac.com/acanac/view···p?t=3242

This is an internal test and would be the most accurate.

Also you sync rate is low. See if tech support can set you to 5Mbps. Bell might have set it lower if your line can not support higher speeds.]]> http://www.dslreports.com/forum/remark,18265582 Tue, 01 May 2007 19:44:49 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18265306 jackr : Makes sense.

Well. According to the states from the modem itself

Link Status: Connected
Us Rate (kbps) 800
Ds Rate (kbps) 2592
Us Margin 11
Ds Margin 6
Modulation GDMT
LOS Errors 0
Ds Line Attenuation 63
Us Line Attenuation 63
Path Mode Fast Path

Not sure what it all means. Looks like my profile is set for 800/2500. Hell if I know though.]]> http://www.dslreports.com/forum/remark,18265306 Tue, 01 May 2007 18:54:13 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18265183 sbrook : He's got a modem with SBC firmware in it!]]> http://www.dslreports.com/forum/remark,18265183 Tue, 01 May 2007 18:32:30 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18265074 jackr : Internal?

What the?

Anyhow. Um. Speeds have been really degrading. I started off around 2mbps, and I've checked once an hour. I'm now down to, yipes. 500 kbps dl / 269 ul. Aghhh. Not good. I understand Acanac is switching over to a IP vs ATM, but these speeds are atrocious. I understand congestion, but that's basically dial up.
I'll plot this out over the week.

//my Rogers is still connected. 4689 dl / 384 ul.]]> http://www.dslreports.com/forum/remark,18265074 Tue, 01 May 2007 18:12:28 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18265040 hhpeter : here's the link:

»192.168.1.254]]> http://www.dslreports.com/forum/remark,18265040 Tue, 01 May 2007 18:05:27 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18264722 jackr : Thanks kinghenry.

Got a link to the SBC test site. I'd like to check the overall line noise and SNR.]]> http://www.dslreports.com/forum/remark,18264722 Tue, 01 May 2007 17:00:24 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18264692 kinghenry7 : You should know your speed profile from the modem stats. I don't know the Lynx modem but you have bought 2Wire, it's easy to see.
Click for full size
]]> http://www.dslreports.com/forum/remark,18264692 Tue, 01 May 2007 16:55:11 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18264565 jackr : Well, so far I'm really pleased with this. It's the first day, setup took seconds, my email is now working (Rogers DEFINITELY blocks outgoing port 25), and I'm getting speeds in the 2mbps dl/658 kpbs ul range. I'm sure it'll pick up in a day or two, or perhaps my profile needs to be corrected (who knows what Bell sets up, right?). I'll leave it a day or so and see if it improves then call in and see what we can do. The Trednet router I'm using was a bit of pain until I figured out I needed to bridge the modem, and set the router to DHCP with username/password. Works great. Weird thing is though I can't directly access the Lynx modem 192.168.1.1
For some reason, I can only connect to it, if I plug directly into it from my computer.
I purchased a new 2Wire 2700HG ADSL DSL Modem from Canada Computers, and hopefully that'll improve my speed somewhat. I'm not crazy about the Lynx 210. I'll return it to Acanac.
All in all though, I'd give this a 7 out of 10. Now, let's see if the speeds increase, and there's good connection rates.

Can't be any worse than Rogers.]]> http://www.dslreports.com/forum/remark,18264565 Tue, 01 May 2007 16:32:43 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18243612 Acanac Inc : I really don't know what they meant. If you can PM me the ticket ID I will be able to check who sent it. We will continue to contract our email support outside of Canada. This is the only way we can keep costs down.

Although our phone support will be located in Canada.

Best Regards,
Paul L.]]> http://www.dslreports.com/forum/remark,18243612 Fri, 27 Apr 2007 14:24:36 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18243171 jackr : Thanks Paul.

Not a good start though. I'm an easy going person, but I don't like when someones rude when it's unwarranted. It puts my back up.

I'm just not sure what he's referring to with the "I prefer that you would contact us to have your" etc, etc.

Is Acanac going to continue to contract outside of Canada for it's CSR support?]]> http://www.dslreports.com/forum/remark,18243171 Fri, 27 Apr 2007 12:50:03 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18243046 Acanac Inc : Dear Jackr,

Our email ticket team is not located in Canada and English is their first language. This was our main problem when we had our phone support outside of Canada. Clients thought sometimes thought our CRS's were being rude, but this was not the case. It's like when I try to speak French. The person might understand what I am saying, but I might come across as rude or arrogant. (Well in my case they might not understand at all)

This was one of the most important factors of us moving our Phone support back to Canada.

Best Regards,
Paul L]]> http://www.dslreports.com/forum/remark,18243046 Fri, 27 Apr 2007 12:24:54 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18242898 jackr : Paul.

Perhaps you can enlighten me. Why would a CSR contact me from Acanac asking me to

"Dear Acanac Client,

I prefer that you would contact us to have your email probelm resolved meanwhile."?

To me, it shows a certain hostility and arrogance. If you'd like to resolve this personally, please feel free to contact me at the tercero at gmail dot com address.

//My service hasn't even started yet.]]> http://www.dslreports.com/forum/remark,18242898 Fri, 27 Apr 2007 11:55:08 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18238877 sbrook : It seems that people in your organisation just don't understand the significance and security provided by Mail Submission Agent daemons using alternate ports compared with Mail Transmission Agent daemons (Standard SMTP servers) using port 25. Still, I don't want to derail this thread any further so I'll leave it at that.]]> http://www.dslreports.com/forum/remark,18238877 Thu, 26 Apr 2007 17:15:45 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18238426 Acanac Inc : It's not about attitude. It's about what's in the best interest of the entire client base. We have several hundred servers that use different control panels. These control panels have frequent updates and if we are to deviate from the stander configuration it may causes problems. They might be minor problems, but when you multiply them by the number of servers we have it can become significant.

It's no secret that as a company gets larger they lose the personal touch. When we had only a few servers we would do allot of custom work for individual clients. From installing custom modules to debugging PHP scripts. Unfortunately this type of service only works if you have small client base or charge higher rates. We have chosen to offer the most space and bandwidth at the lowest possible prices. This is our Nitch market . We are not the right Host for every client, but we do what we do well.

We have to keep things as simple as possible.]]> http://www.dslreports.com/forum/remark,18238426 Thu, 26 Apr 2007 15:50:08 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18238189 sbrook : You know, Paul, that's the kind of attitude that sadly made me leave Canaca. There's no consideration that there's no way to go to another ISP for many people. Bell isn't here. Satellite would mean my chopping down one of my 50' pines and about 4 of my neighbour's! I'm in a wireless deadspot.

I just wish that hosting companies would wake up to the fact that it's actually a good idea to set up a separate MSA and use an alternate port than to try and use the default MTA for mail submission.

That way you have 100% control of who can submit mail into the SMTP network from your servers and much easier to control spammers.]]> http://www.dslreports.com/forum/remark,18238189 Thu, 26 Apr 2007 15:03:34 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18237309 Acanac Inc : I understand that it would be more convenient to open up alternative SMTP ports, but unfortunately this is something we are not prepared to do on our virtual Hosting servers. It has been discussed several times and each time voted down.

If companies like Rogers block port 25 you can always use Web-mail or simply relay through Rogers smtp servers. Finally you can always move to a provider that does not block port 25.

Best Regards,
Paul L. ]]> http://www.dslreports.com/forum/remark,18237309 Thu, 26 Apr 2007 12:28:56 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18236421 sbrook : Acanac has probably not set up alternate ports for SMTP as I tried to convince them they needed to do a year and a half ago on their hosting services. That was the final straw that made me move to a different host.]]> http://www.dslreports.com/forum/remark,18236421 Thu, 26 Apr 2007 09:27:27 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18236053 jackr : Thanks Paul/gbilous.

I'm trying to set up my account while still using Rogers. I don't have the modem from Acanac yet. And I should have clued in when Outlook couldn't find the server. Port 25's blocked by Rogers AFAIK.

I'll try this again, when I'm properly setup under Acanac.

Thanks,

J.]]> http://www.dslreports.com/forum/remark,18236053 Thu, 26 Apr 2007 07:19:07 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18233471 gbilous : Hello,
This is from the (pretty light ) setup page

outgoing server (smtp): acanac.net
incoming server (pop3): acanac.net
Be sure to "Check box for "my server requires authentication"

Hope this helps.. if not 866-281-3538 for cs

Greg

P.S. sbrook no guf man, I am a user not a stealthy company man.. just not registered here yet..]]> http://www.dslreports.com/forum/remark,18233471 Wed, 25 Apr 2007 22:01:23 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18233958 Acanac Inc : We are using port 25. Are you trying to send mail through our DSL service or are you using a different provider. The reason I ask is because some providers do not allow relaying through port 25.

If you can not get it to work please just call our DSL support line tomorrow and they should be able to find the problem. If you have not checked our Faq's you can follow this URL.
»faq.acanac.com/index.php?action=···tlang=en

Best Regards,
Paul L.]]> http://www.dslreports.com/forum/remark,18233958 Wed, 25 Apr 2007 20:48:26 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18233693 jackr : Outlook is failing on finding the SMTP server. It's acanac.net on port 25 right?]]> http://www.dslreports.com/forum/remark,18233693 Wed, 25 Apr 2007 19:46:05 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18233383 sbrook : As they say, free advice is worth every penny we pay for it!]]> http://www.dslreports.com/forum/remark,18233383 Wed, 25 Apr 2007 18:46:00 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18233108 Kardinal :
said by sbrook See Profile :

Hmmmm ... It always makes me wonder when you see a post like this ... so different from the rest of the reports and how does he know that they are making money?
You mean, like this review by someone who hadn't been here before, nor since, with one of the replies being from anonymous poster praising the company? You aren't the only one wondering. I'm not accusing the poster from Acanac who has registered here, but possibly someone else with "other motives" than simply 'sharing their experience'. With so much negative commentary over an extended period of time, seeing comments from people who've never been here before but who have had the Rolls-Royce of experiences just seems a bit out of place to me. It's just an opinion though, and we all know what opinions are like. ;)
--
All of us get lost in the darkness, dreamers learn to steer by the stars
All of us do time in the gutter, dreamers turn to look at the cars -- Peart/Lee/Lifeson
Join Team Helix]]> http://www.dslreports.com/forum/remark,18233108 Wed, 25 Apr 2007 17:50:52 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18232877 Acanac Inc : Please make sure you click my server requires authentication. Also you can view a quick flash movie on setting it up. Please visit our sister company at the following URL »www.canaca.com/canaca_democenter

If that does not work just call our Tech line and they will walk you through.

Best Regards,
Paul L.]]> http://www.dslreports.com/forum/remark,18232877 Wed, 25 Apr 2007 17:03:32 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18232744 jackr : Thanks SOHO.

Just a quick question. I'm trying to get my email working, but there seems to be a problem. Is the correct outgoing smtp just acanac.net?

Outlook gets no response from the server. I'm stumped here.

Can you send the correct info to

tercero at g mail dot com

Thanks]]> http://www.dslreports.com/forum/remark,18232744 Wed, 25 Apr 2007 16:39:55 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18232686 sbrook : Hmmmm ... It always makes me wonder when you see a post like this ... so different from the rest of the reports and how does he know that they are making money?]]> http://www.dslreports.com/forum/remark,18232686 Wed, 25 Apr 2007 16:30:42 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18232449 anon : Had em for 3rd month now.. paid for the year.
Outstanding....

Killed Bell after they drove me off a cliff with CRAP cs.
Before that It took 1.5 hrs to cancel Rogers highspeed and that ended with the CS yeling at me.
IMO the fat cats are overpriced and offer horrible service, and furthermore just don't give a sh!t

ACANAC is greener pastures fore sure.

They are making money.. Small low overhead lean..

Greg]]> http://www.dslreports.com/forum/remark,18232449 Wed, 25 Apr 2007 15:34:50 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18225433 jackr : I just completed the form and sent it off. Now hopefully there's a slot available at the CO so this can move forward.

Thanks again,

J.]]> http://www.dslreports.com/forum/remark,18225433 Tue, 24 Apr 2007 11:31:12 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18225414 jackr : Merci gi1010.

Bonne idee. J'allais attendre mais vous avez raison. C'est probablement pour mieux essayer les deux au temps pareil.

Thanks again,

Jack.]]> http://www.dslreports.com/forum/remark,18225414 Tue, 24 Apr 2007 11:28:11 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18225266 gi1010 :
said by jackr See Profile :

Hello Paul.

I just saw your google ad, and called the main office. I'm dumping Rogers in favour of a new ISP.

I want to buy my own modem (hate the rental charge). Can I buy my modem directly from Acanac, or do I have to pay the $50.00 rental. And if I can buy my own, what would you recommend. Thanks,

Jack

//also when does the price promotion end. My billing cycle doesn't end with Rogers until May 15th, so I want to get this before then.
Acanac modem is free, you don't have to rent or buy. The $50 is the modem deposit fee, you will get back $50 when you return the modem.

This is good because you from Rogers, use cable internet, DSL might not OK for you if you live far from the Bell Central Office. You can try Acanac, if DSL is not good for you, you can get your money back (30 days satisfaction guarantee with Acanac). So you cost nothing for trying DSL.

Later if DSL is OK for you, you can always buy modem and return Acanac modem... Well, if Acanac modem works well for you then why don't just let them keep the $50 modem deposit (similar like you buy the modem), this way it is better because if Acanac modem is dead, they will send you new one fee of charge. You can always get back $50 modem deposit when you return Acanac modem.

You can read this threads for many Acanac question and answers.

»www.redflagdeals.com/forums/show···1&page=3

Since you currently having internet with Rogers until May 15, my suggestion is subscribe to Acanac, test DSL ahead to see if DSL work for you before canceling Rogers Cable, if DSL not work for you, then return the modem and get back $19/month*12 + $50 modem deposit (you have to pay ahead)... So you pay $0 for trying DSL if it not work for you.]]> http://www.dslreports.com/forum/remark,18225266 Tue, 24 Apr 2007 11:01:58 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18225175 jackr : Hello Paul.

I just saw your google ad, and called the main office. I'm dumping Rogers in favour of a new ISP.

I want to buy my own modem (hate the rental charge). Can I buy my modem directly from Acanac, or do I have to pay the $50.00 rental. And if I can buy my own, what would you recommend. Thanks,

Jack

//also when does the price promotion end. My billing cycle doesn't end with Rogers until May 15th, so I want to get this before then.]]> http://www.dslreports.com/forum/remark,18225175 Tue, 24 Apr 2007 10:43:01 EDT Re: Unlimited upload limited? http://www.dslreports.com/forum/remark,18220797 damir : Thanks]]> http://www.dslreports.com/forum/remark,18220797 Mon, 23 Apr 2007 15:28:01 EDT Re: Unlimited upload limited? http://www.dslreports.com/forum/remark,18219995 Acanac Inc : I have removed the first three internal hops for security
reasons.

Tracing route to softlayer.com [66.228.118.22]

4 2 ms 3 ms * g11-2-1.core01.yyz02.atlas.cogentco.com [38.
08.97]
5 2 ms 2 ms 2 ms v3492.mpd01.yyz01.atlas.cogentco.com [154.54
1]
6 16 ms 16 ms 16 ms t7-4.mpd01.ord01.atlas.cogentco.com [154.54.
]
7 16 ms 16 ms 16 ms vl3491.mpd01.ord03.atlas.cogentco.com [154.5
210]
8 16 ms 16 ms 16 ms verio.ord03.atlas.cogentco.com [154.54.12.82
9 16 ms 39 ms 16 ms xe-0-0-0.r21.chcgil09.us.bb.gin.ntt.net [129
.2.238]
10 40 ms 39 ms 39 ms p64-2-2-0.r21.dllstx09.us.bb.gin.ntt.net [12
0.2.22]
11 40 ms 39 ms 39 ms xe-4-1.r03.dllstx09.us.bb.gin.ntt.net [129.2
.226]
12 42 ms 42 ms 42 ms te-7-1.cer01.dal01.softlayer.com [157.238.22
]
13 43 ms 42 ms 42 ms po49.slr01.dal01.softlayer.com [66.228.118.1

14 42 ms 42 ms 42 ms www.softlayer.com [66.228.118.22]

Trace complete.

In this trace route is starts timing out on the 17th hop. They might be blocking it on there end.

Tracing route to www.eunet.yu [194.247.196.17]

4 2 ms 2 ms 2 ms g11-2-1.core01.yyz02.atlas.cogentco.com [38.99.2
08.97]
5 2 ms 2 ms 2 ms v3492.mpd01.yyz01.atlas.cogentco.com [154.54.5.8
1]
6 3 ms 2 ms 2 ms g2-0-0-3490.core01.yyz01.atlas.cogentco.com [154
.54.5.73]
7 10 ms 10 ms 10 ms p4-0.core01.alb02.atlas.cogentco.com [66.28.4.21
7]
8 13 ms 13 ms 13 ms p14-0.core01.bos01.atlas.cogentco.com [66.28.4.1
09]
9 * * 18 ms t3-1.mpd01.bos01.atlas.cogentco.com [154.54.2.21
4]
10 19 ms 18 ms 18 ms t2-1.mpd03.jfk02.atlas.cogentco.com [154.54.6.2]

11 18 ms 18 ms 18 ms v3496.mpd01.jfk05.atlas.cogentco.com [154.54.6.5
0]
12 18 ms 18 ms 18 ms gblx.jfk05.atlas.cogentco.com [154.54.11.138]
13 129 ms 126 ms 126 ms 64.213.76.82
14 126 ms * 126 ms 212.200.232.57
15 163 ms 163 ms 260 ms 212.200.232.50
16 161 ms 160 ms 165 ms 195.178.34.102]]> http://www.dslreports.com/forum/remark,18219995 Mon, 23 Apr 2007 13:07:19 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18217677 sbrook : I would really suggest you search back for a long period in this forum for acanac and also their sister company canaca.]]> http://www.dslreports.com/forum/remark,18217677 Sun, 22 Apr 2007 22:58:08 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18216994 smallj53 : I find it interesting that acanac readily admits their limitations/mistakes. How many isps do that?]]> http://www.dslreports.com/forum/remark,18216994 Sun, 22 Apr 2007 20:30:02 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18216697 sbrook : The encouraging thing was bringing phone support for the ISP back in house. The rest? It's still acanac / canaca.]]> http://www.dslreports.com/forum/remark,18216697 Sun, 22 Apr 2007 19:10:44 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18216655 HeadSpinning :
said by sbrook See Profile :

OK Paul L ... that's encouraging. Has your webhosting support moved back to Canada?
So, let me get this straight. He's confirmed that their costs are in fact higher than their retail price, and you find that encouraging?

This means they're buying market share, and to continue will have to raise prices. I suppose its a good deal for a year, but after that?]]> http://www.dslreports.com/forum/remark,18216655 Sun, 22 Apr 2007 18:58:10 EDT Re: Unlimited upload limited? http://www.dslreports.com/forum/remark,18214069 damir : Can you pls from your provider traceroute

www.softlayer.com and www.eunet.yu

Thanks]]> http://www.dslreports.com/forum/remark,18214069 Sun, 22 Apr 2007 04:04:46 EDT Re: Unlimited upload limited? http://www.dslreports.com/forum/remark,18211720 Acanac Inc : At one time we did have a 100GB upload limit, but this is no longer the case. We now offer unlimited upload and download on our DSL service.

Best Regards,
Paul L.]]> http://www.dslreports.com/forum/remark,18211720 Sat, 21 Apr 2007 17:30:32 EDT Unlimited upload limited? http://www.dslreports.com/forum/remark,18206446 anon : I would like to know from Paul though if it is true whether upload is limited or not? Isn't that false advertisement and what will you do about it?

Personally, I am interested in using Acanac for June, but now I do have my concerns.

Hope to get some feedback from Paul on this]]> http://www.dslreports.com/forum/remark,18206446 Fri, 20 Apr 2007 16:31:07 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18200437 sbrook : One of the biggest problems with remote (I won't even say "offshore" because that's not fair) support is that they are often unable to fix the problems that one might face or be readily able to transfer problems to people who can fix or deal with the problems. This was one of the biggest problems I had with Canaca ... it was impossible to get support to forward my concerns about email to anyone knowledgable about the email servers. They simply refused. The only answer was to cancel.

As we are talking about in the Sympatico forum right now, cheap remote support often costs companies far more than local support. I'm afraid to say that I would still never go back to Canaca given my current service (Canadian) which may cost me marginally more, but the service is in a class of its own.]]> http://www.dslreports.com/forum/remark,18200437 Thu, 19 Apr 2007 16:56:42 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18200222 R0CKY : I just sent you a Private message (blinking message on top of screen).... I have a questions better served in private I'm thinking....

Rocky
--
TSI Rocky - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,18200222 Thu, 19 Apr 2007 16:20:33 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18200210 Acanac Inc : Sorry... Double post.]]> http://www.dslreports.com/forum/remark,18200210 Thu, 19 Apr 2007 16:18:35 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18200204 Acanac Inc : No... Our Web Hositng support is not located in Canada. In order to keep the prices down this is something that will not be possible. The Web Hosting industry is extremely competitive. You have companies like 1and1.com offering service for as little as $2.95 per month. These are the companies we have to worry about. Not the $1 host that come and go, but the massive size of companies like 1and1.com. They have the size and the marketing budget to crush even mid size companies. ]]> http://www.dslreports.com/forum/remark,18200204 Thu, 19 Apr 2007 16:17:50 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18200112 sbrook : OK Paul L ... that's encouraging. Has your webhosting support moved back to Canada?]]> http://www.dslreports.com/forum/remark,18200112 Thu, 19 Apr 2007 16:00:39 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18199911 Acanac Inc : Good day. This is Paul L. from Acanac Inc.

I will do my best to answer a few of your concerns.

**R0CKY* is correct that our fee's with Bell Canada are * Tariffed. Every DSL provide in Ontario and Quebec gets charged the following. Assuming they are using Bell's services.

Up to 5 Mbps downstream / Jusqu'à 5 Mbps en aval N
Up to 800 Kbps upstream / Jusqu'à 800 Kbps en amont N
1000...... 22.50 22.00 21.50
1001-2500-22.00 21.50 21.00
2501-5000 -21.50 21.00 20.50
5001-7500-- 21.00 20.50 20.00
7500.20.50 --20.00 19.50

The above is based on 1,2 and 3 year terms.

Acanac Inc. does not have any side deals with Bell. We get charged the same as everyone else. What Acanac does have is a sister company with Hosting base of over 40K clients. Canaca also owns it own network and has bandwidth to spare. Canaca has been in the Hosting industry for nearly 9 years. During this time Canaca has become one of the largest Canadian Hosting companies.

Acanac was launched nearly three years ago now. We have had our ups and downs. Not everything was done right and here's why. Our biggest mistake was to outsource our phone support. This caused us many problems that we are still trying to resolve to this day. Since Aug 2006 our DSL phone support has been located in Canada. We will shortly also be increasing our hours from 9AM to 12AM. Currently between both companies we have approx 100 employees or contractors. Most of the staff is dedicated to our Web Hosting side, but we are slowly increasing our Acanac support, billing and sales staff.

Acanac also offers an unconditional 30 day money back to all DSL clients. Simply put if your not happy with your speeds a full refund will be issued. ]]> http://www.dslreports.com/forum/remark,18199911 Thu, 19 Apr 2007 15:20:29 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18199299 R0CKY : Hehehe... I thought you were going to say that... Yeah... I don't know what to answer on those levels. There's got to be a side deal of some sort either with Bell or through some sort of additional service....
--
TSI Rocky - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,18199299 Thu, 19 Apr 2007 13:22:54 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18199268 HeadSpinning :
said by R0CKY See Profile :

Not sure.... One thing that was mentioned is that they're maybe trying to target certain geographies to the point of warranting installing their own DSLAMs?

Not much of this is making sense to me at the moment....
Its possible, but their marketing doesn't look to be very regionally targeted, and the capital and operating costs of co-location are not insignificant.]]> http://www.dslreports.com/forum/remark,18199268 Thu, 19 Apr 2007 13:17:41 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18198485 sbrook : Definitely not a lot of sense!

But I don't give this company high marks for sense in many areas ... they could not for the life of them figure out that after it was all very well locking an account after a PHP bbs attack, and moving the account to a new server to clean things up. When they unfroze the account and transferred the PHP bbs back to the new account ... they transferred the infection payload files too, which, if we hadn't been astute would have made it an instant target the moment we enabled PHP.

They also didn't understand the concept of the alternate port requirements now for an SMTP Mail Submission Agent. They kept trying to tell me that I had to contact Rogers to open up port 25 again. RIGHT! As if that would happen. Bottom line was they didn't know *how* to open port 587 on their servers.

That lost them my business. Now I couldn't be happier with my new hosting service.]]> http://www.dslreports.com/forum/remark,18198485 Thu, 19 Apr 2007 11:01:03 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18198437 R0CKY :
said by HeadSpinning See Profile :

said by R0CKY See Profile :

said by sbrook See Profile :

Well, in that case, acanac are definitely losing money.
Hehehe.... something like that.
Do you think they have something else going on?
Not sure.... One thing that was mentioned is that they're maybe trying to target certain geographies to the point of warranting installing their own DSLAMs?

Not much of this is making sense to me at the moment....
--
TSI Rocky - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,18198437 Thu, 19 Apr 2007 10:52:50 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18198169 anon : Not to mention Qubec in the ad here.]]> http://www.dslreports.com/forum/remark,18198169 Thu, 19 Apr 2007 10:01:53 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18197515 HeadSpinning :
said by R0CKY See Profile :

said by sbrook See Profile :

Well, in that case, acanac are definitely losing money.
Hehehe.... something like that.
Do you think they have something else going on?]]> http://www.dslreports.com/forum/remark,18197515 Thu, 19 Apr 2007 06:43:29 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18197141 zinc : Yay for false advertising! I can do that too!

PM me for ultra fast up to 54Mbps upload and download wireless internet service! (*some ultra fine print of connected to a 56k modem, speed may vary with distance, real world wireless limitations, and being only being able to get online within the vicinity of my house)

[/sarcasm]]]> http://www.dslreports.com/forum/remark,18197141 Thu, 19 Apr 2007 02:20:38 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18196783 HiVolt : LMFAO, from canaca.ca, ad for their dsl service. If they can't use spellcheck, makes you wonder about their DSL service.

Also gotta love the false advertising on the 1Mbps upladoad *cough* upload. ;)
--
GOLF LEAFS GOLF!
Thanks for pissing that one point away sometime this season...
]]> http://www.dslreports.com/forum/remark,18196783 Thu, 19 Apr 2007 00:27:42 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18196761 HiVolt :
said by sbrook See Profile :

Look at their webhosting canaca.ca ... they offer ridiculous bandwidth and storage for ridiculously low costs. One can only assume that they rely on people NOT using anywhere close to the limits. Again, one has to wonder how they make money there.
Those are standard practice of cheap overselling host providers. They rent cheap celeron servers at datacenters and just overload them to hell.
--
GOLF LEAFS GOLF!
Thanks for pissing that one point away sometime this season...]]> http://www.dslreports.com/forum/remark,18196761 Thu, 19 Apr 2007 00:22:58 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18196170 sbrook : Look at their webhosting canaca.ca ... they offer ridiculous bandwidth and storage for ridiculously low costs. One can only assume that they rely on people NOT using anywhere close to the limits. Again, one has to wonder how they make money there.

What's really odd is that apparently their site is in Mississauga.]]> http://www.dslreports.com/forum/remark,18196170 Wed, 18 Apr 2007 22:39:22 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18196070 R0CKY :
said by sbrook See Profile :

Well, in that case, acanac are definitely losing money.
Hehehe.... something like that.
--
TSI Rocky - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,18196070 Wed, 18 Apr 2007 22:23:18 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18196059 sbrook : Well, in that case, acanac are definitely losing money.]]> http://www.dslreports.com/forum/remark,18196059 Wed, 18 Apr 2007 22:20:41 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18195299 HeadSpinning :
There are no up front pre-paid special rates with Bell on tarrifed services. General Tariff Item 5410 clearly and specifically spells out the absolute costs per month for Gateway Access Service (PPPoE DSL), and under the Telecom Act, these rates may not be deviated from under criminal penalty by federal law.]]> http://www.dslreports.com/forum/remark,18195299 Wed, 18 Apr 2007 20:16:36 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18195082 sbrook : That's a 1 year all paid up front deal.

So, that probably means they're getting a guaranteed 12 month deal with Bell. So getting a discounted rate.]]> http://www.dslreports.com/forum/remark,18195082 Wed, 18 Apr 2007 19:47:50 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18193285 R0CKY : What headspinning says is the way it is though.... The lowest they can be charged is $20.50 per DSL account + their network fees to pass the traffic through + transit + HR, so at a very least it's costing them $22 to $24 somewhere.... The only thing that makes sense is they're going to take a loss for a year then jack the price up and hopefully keep as many as they can or a pump and dump but even the latter doesn't make sense as no one would want to buy something that won't make money....
--
TSI Rocky - TekSavvy Solutions Inc.]]> http://www.dslreports.com/forum/remark,18193285 Wed, 18 Apr 2007 14:51:59 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18193167 sbrook : The bottom line is that the subscribers DON'T cost them 25 per month. Their profit margins are clearly quite minimal though, and that is reflected in their support (or lack thereof).]]> http://www.dslreports.com/forum/remark,18193167 Wed, 18 Apr 2007 14:35:34 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18189002 HeadSpinning : That doesn't make any sense. If every subscriber costs them $25/month, and they charge $19/month, how can they make it up on volume and cheap bandwidth?]]> http://www.dslreports.com/forum/remark,18189002 Tue, 17 Apr 2007 20:35:48 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18188346 westvv : I think they still make money even with the discount. They get more people use then they get cheaper bandwidth, Because they only use Cogent as their upstream. ]]> http://www.dslreports.com/forum/remark,18188346 Tue, 17 Apr 2007 18:53:53 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18186728 HeadSpinning : I suspect they're trying to buy market share. They realize they're going to lose money on every customer for the first year in hopes that they stick around.

The problem with this logic is that the people they attract with such deep discount prices are likely to be the ones who will switch to another provider's bargain price once their deal is over.]]> http://www.dslreports.com/forum/remark,18186728 Tue, 17 Apr 2007 14:26:08 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18180410 HiVolt :
said by Gwai Lo Dan See Profile :

Still, how do they make money on at $19/month? My understanding is Bell charges something like $21 /month to the ISP's.
They take your money and run!
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GOLF LEAFS GOLF!
Thanks for pissing that one point away sometime this season...]]> http://www.dslreports.com/forum/remark,18180410 Mon, 16 Apr 2007 13:53:18 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18180388 Gwai Lo Dan : Still, how do they make money on at $19/month? My understanding is Bell charges something like $21 /month to the ISP's.]]> http://www.dslreports.com/forum/remark,18180388 Mon, 16 Apr 2007 13:48:38 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18058249 HeadSpinning : Wow. That would be pretty low. Their "DSL-feature" page says:

Bandwidth Traffic: Unlimited]]> http://www.dslreports.com/forum/remark,18058249 Sat, 24 Mar 2007 20:57:27 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18052509 bohn : I've heard they nail you on your upload total for the month. Something like they allot you 30 gigabytes of upload and bill you extra over that 30 gigabytes. Downloads are unlimited remembering you upload a small amount when you download.]]> http://www.dslreports.com/forum/remark,18052509 Fri, 23 Mar 2007 17:53:56 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18052187 Kardinal :
said by westvv See Profile :

I want to try it recently. Any suggestion?
Suggestion: at the top of the main page for this forum us a field marked "search". Enter 'acanac' in there, press the button marked "GO" and read the results. I don't think you'll find a single postive one other than from the occasional shill who comes here for them.
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All of us get lost in the darkness, dreamers learn to steer by the stars
All of us do time in the gutter, dreamers turn to look at the cars -- Peart/Lee/Lifeson
Join Team Helix]]> http://www.dslreports.com/forum/remark,18052187 Fri, 23 Mar 2007 16:49:58 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18051129 HiVolt : Stay the !@#$ away.
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GO LEAFS GO!]]> http://www.dslreports.com/forum/remark,18051129 Fri, 23 Mar 2007 13:32:19 EDT Re: How about acanac? http://www.dslreports.com/forum/remark,18050977 The Flash : All I heard is to stay away from them.]]> http://www.dslreports.com/forum/remark,18050977 Fri, 23 Mar 2007 13:05:27 EDT How about acanac? http://www.dslreports.com/forum/remark,18050957 westvv : I want to try it recently. Any suggestion?]]> http://www.dslreports.com/forum/remark,18050957 Fri, 23 Mar 2007 13:02:01 EDT