|reply to lorennerol |
Re: Best Buy acquires Speakeasy??!?
I must say I am just shocked, but not surprised. We should have all seen something like this coming, but never could have imagined BestBuy being the endgame. I am horrified at what BestBuy's ownership of SE will do to an already deteriorating customer service. I have stayed with SE for the sole purpose of their performance & customer service, the exact reasons I avoid BestBuy completely. They have no idea of what customer service is. Every single time I have needed to go into a BB for a last minute item for a client I have intervened in some sales idiot misleading, lying or whatever to a customer about a product or service. This is the worst possible thing that could have happened. I will absolutely be starting the process of finding a new ISP today. Wow, 5 years of loyalty and this is what you get. Where do I go from here? Can't go to Fios Business as Verizon feels there's not enough money in this town yet to wire it.