 fireflierCoffee. . .Need CoffeePremium
join:2001-05-25
Limbo | Ludicrous! "Best Buy, like Speakeasy, is known for its high level of customer service"
Considering they've been sued by the OH Attorney General for some of the same crap they did to me when a notebook went belly up and I tried to get them to replace it under their extended warranty, I have to call bullsh!t on that. Their customer service is a joke. Known for its high level of customer service? By whom? The people who work there?
Speakeasy users just got screwed.
--
Wishes: When you wish upon a falling star, your dreams can come true. Unless it's really a meteorite hurtling to the Earth which will destroy all life. Then you're pretty much hosed no matter what you wish for. Unless it's death by meteor. --despair.com |
|
| Alright calm down guys.
I have worked for Speazy for 3 years, not an old timer but many of them also still work here.
Yes, its a buy out. Yes, that could mean changes down the road.
Right now, **nothing changes** .. We are running our own shop. We are continuing to be headed towards being a small business provider. Which is how we've been headed for years already.
If that hasn't ruined your service yet, I see no reason for it to start. Quite the opposite, we will now have deeper pockets for better hardware and network upgrades.
Quit if you want, but don't make fear the reason.
Mindspring became Earthlink, if what I am being told is true, we're just getting a wallet and keep control. If anyone's ever been through a buyout before, these things take a few years to fully manifest. So as a customer since 98 as well as an employee since 04, I'd have to say keep your service if you want it, we're not changing, and quite possibly could be getting a whole lot better.
// Not being fitted for a blue and yellow shirt just yet. |
|
daslog
join:2002-04-10
Milford, NH | Good luck man.
These things tend to start out ok for the few first months. Then something happens at the parent company that causes profits to fall and they start pushing short term goals on your newly acquired company.
Then you turn around and everything gone to hell. |
|
aphor
join:2006-01-31
Chicago, IL | reply to Speazy
Practical. I notice you're browsing from Cox. Please forgive me: I digress.
It is one thing for a person like me to deal with an 800 pound gorilla selling me stuff which they don't [convincingly pretend to] support. It is entirely different for someone like me to deal with a company that needs customers like me to survive.
Your relative value, in fractions of a percentage point of your employer's P&L, has just been squashed in a similar way. This will profoundly affect your work environment. I promise you this: things never stay the same (thermodynamics). Ask yourself if the surface on which you stand is slanted towards change for better or worse? |
|
