collinc
join:2005-07-30
Kennewick, WA
| be careful
I just found out today after being signed up with clearwire for over a year (paid the 25 dollars setup fee so I wouldn't get roped into a 2 year contract) that if you try and cancel after your year is up, if you end up adding or changing any services, clearwire will renew your 1 year and extend it from the date that you changed anything on your service plan.
At least that's what they told me today when I called to cancel service after dealing with the same issues you have for months w/o half of my support tickets getting answered. Obviously I'm really unhappy with this development if it's actually true. Be careful. |
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Chris in Jax 7
@spcsdns.net | Clearwire is a RIPOFF Company that will SCAM you in the end. Be Careful, Be safe a get a real connection that is faster and cheaper. |
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elenalt
join:2007-06-05
Beverly Hills, CA
1 edit | reply to collinc
Be careful when shopping online for this service! There is a very sneaky company called "clearwireagent.com" selling Clearwire online. The "whois" registry information lists the owner as Susan Van Daveer in Redmond, WA. However you will NOT find that information ANYWHERE on that website. They totally mislead you into thinking your are buying directly from Clearwire. Even though you provide a social security number and credit card number, "Susan Van Daveer" never discloses her true identity, business address, or local phone number. Who knows what could happen? Customers don't know her. Customers don't know who her employees are. Customers don't know who sees their private information. And guess what, if something bad happens, she won't worry about culpablity. With no name or address to complain to, she's in the clear. This website is a cheap cut and paste knock off of the corporate site. Give an amateur access to Google adwords and a web design template and “POOF!”, they think they are instant dot com’ers.
In addition to their other problems, Clearwire really needs to crack down on this. |
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mikeluong
join:2007-07-18
Seattle, WA
| reply to collinc
My experience has been very similar to folks here. The first month or so, the speeds were fine. Then I noticed the speed slowly degrade over time. After calling several times and validating my speeds were anywhere from 300mb down / 140mb up, I was told that unless it I get a speed of 130mp upload or less, they couldn't send a technician to help.
This was after hours of ridiculous customer service and diagnostics on their end (which included me doing a google search for 3rd party apps to clear my cache). Then they told me it was my firewall or antivirus - I worked 6 years at Microsoft and I promised them that the firewall was not the issue. I even pointed out that I travel with the same laptop to other locations and have no problems with speed. They still said there was nothing they could do to help other than the usual diagnostic reboots, etc. I was told I would have to pay my cancellation fee if I wanted out of the service.
So I went to their site to look at the service agreements and some things to note:
If your Internet Access Service was activated prior to March 1, 2007 and you terminate that Service for any reason or that Service is terminated by Clearwire for any violation by you of the Agreement prior to the end of the Initial Term or any Renewal Term, as applicable, you will be liable for an early termination fee of $180 or such other early termination fee as may be specified on your Order Form. If your Internet Access Service was activated on or after March 1, 2007 and you terminate that Service for any reason or that Service is terminated by Clearwire for any violation by you of the Agreement prior to the end of the Initial Term or any Renewal Term, as applicable, you will be liable for an early termination fee of $220
So I URGE anyone who feels they are receiving less than what they bargained for from ClearWire to write a complaint to the Washington Attorney General's office (as Clearwire headquarters is based out of WA).
»www.atg.wa.gov/FileAComplaint.aspx |
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