|reply to lorennerol |
Re: Best Buy acquires Speakeasy??!?
I know let's all leave Speakeasy so we can call India. You guys are jumping the gun. SBC India, Earthlink India, Covad Support India. I refuse to call India and speak with Joe. Everytime I call over there I speak with Joe.
Calling India is way worse. I am leaving my DSL line to host my servers with Speakeasy.
You all can jump ship, it least when I call speakeasy, You guys won't be in front of me on the hold que, you will all be waiting to talk to Joe in India. LOL
"jump the gun"? No sir...
Have you ever dealt with India to do a migration of a domain name or web host or VoIP contract? It's painful even if the person you're talking to has been around for a while... much less, if they've just been contracted by a dissolving BB acquisition, or worse: an account recently sold to another provider who contracted their support to India (--- pay attention to that one).
People jumping ship are just saving THEMSELVES some headache, and I don't blame them.
Also consider the fact that many alternative ISPs' would already employ offshore support. It's the whole *migration* part of it that needs to be done with someone who has skills and concern for you. That's the best reason to take advantage of the true professionals at SE now, before they're gone.
This BB/SE merger is a true shame, IMHO. The biggest reason SE had so many hard-core followers is because of their reputation. Geeks all around knew their quality and were happily willing to pay the extra premium for it. These customers weren't your average Mabel and Marvin down the street. Those old farts went with high-latency cable or $15 SBC, and wouldn't know the difference if BB or Aquafina were providing their "internets" (-- bushism... lower-case "b" intentional).
Without standing apart from the crowd, SE cannot compete. Anyone who thinks papa bear Best Buy wants to foot the bill for SE's unique way of networking and supporting their customer is an idiot.
Wow - lots of bad Best Buy experiences I guess. I'm actually a huge Best Buy fan - I get rewards money every week it seems.
On the other hand, I had a horrible experience with Speakeasy, so I'm sorry to see Best Buy get involved with such a lousy company. For anyone interested my Speakeasy experience you can check my other post for that lengthy story -