rdarlington
join:2007-04-01
Los Alamos, NM
| reply to LBDSL
Re: Thank you for your review
The account he mentions having previously was under my name (Robert Darlington) at our previous address. The problems he mentioned are accurate and some of this can be seen at one of my previous posts here:
»Lots of great talk....
The work you describe in your 5 steps to setting up DSL hardly takes more than two 5 minute phone calls and the running of a script to add a user to your radius servers. Your techs may or may not have this script also e-mail the customer with his new account information. On the outside edge, being very conservative, I'd say this process takes no more than 11 minutes.
Mind you, I used to own an ISP in Philadelphia (long story here, please, feel free to contact me about this) and kinda know a little bit about this.
Your response post is also very typical of previous defensive measures I've witnessed after a problem. Guys, take a lesson, hire some hand holders and don't let your techs answer the phone. They're not good at assuring the customer that your business is working on the problem, is on top of things, etc. "It's not us" really doesn't cut it in this business. ISPs are easily replaced by another ISP more willing to serve the customer. |
