ShadowZWolf
join:2005-07-09
Lafayette, CA
| Why people hate tech support, and why tech support hates peo
»www.youtube.com/watch?v=5w1ihq7PQpY |
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Skand
join:2001-06-01
Corpus Christi, TX
clubs: | Wow... just wow. |
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Pjr
join:2005-12-11
UK | reply to ShadowZWolf
That guy was a complete moron. No wonder he still lives his mum. |
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BlitzenZeus
Burnt Out Cynic
Premium,MVM
join:2000-01-13
Beaverton, OR | reply to ShadowZWolf
Angry idiot yells at customer service when if he would have opened the damn manual he would have found how to turn off the computer, but that doesn't solve the reason why it crashed on shutdown. |
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JBahr69
join:2005-05-30
Rockford, IL | Anger Management 101. I think someone just needed a hug. |
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EGeezer
Summertime -
Premium
join:2002-08-04
Country!
 ·Callcentric
 ·RoadRunner Cable
·AT&T CallVantage
| reply to ShadowZWolf
It reminds me of a cruiser video on COPS where a NC patrolman stays cool in the face of a screaming motorist who was pulled over for speeding.
I thought the call taker did a really nice job of sticking to the procedure. I may not care for the script-based support stuff Dell has, or the crappy VoIP connections to Microsoft's offshore centers, but the caller deserved less than what he got.
I have no problem giving them the service tag, contract #s, email etc. - they often send me post-call surveys, especially Microsoft's corporate server group.
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The society which scorns excellence in plumbing as a humble activity and tolerates shoddiness in philosophy because it is an exalted activity will have neither good plumbing nor good philosophy: neither its pipes or its theories will hold water.
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feek
join:2002-01-23
Philadelphia, PA | reply to ShadowZWolf
impressive |
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Anonymous
Premium
join:2004-06-01
IA
·Mediacom
| reply to BlitzenZeus
said by BlitzenZeus  :... but that doesn't solve the reason why it crashed on shutdown. Would YOU really be interested in discussing this problem with this guy? |
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R4M0N
Brazilian Soccer Ownz Joo
join:2000-10-04
Glen Allen, VA
·Comcast
| said by Anonymous :said by BlitzenZeus :... but that doesn't solve the reason why it crashed on shutdown. Would YOU really be interested in discussing this problem with this guy? Very, VERY good point.  |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| reply to ShadowZWolf
Well...Props to the tech support. I would have terminated the call.
There's no reason to get upset at the tech support. Yes, it's frustrating when you have to deal with the automated system punching in numbers and then it transfers you to a CSR who asks you for the same information.
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YourIP.US - It's Your IP .. and more!
rr.cx - Personal Site.. coming soon. |
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Champer
join:2004-04-07
Buffalo, NY
clubs:
| reply to ShadowZWolf
I hope everyone will remember this next time they call tech support for the ISP, computer, phone, whatever. Been there, done that, got the crappy T-shirt. It is THE most thankless job I have ever had.
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No animals were harmed in the transmission of this post, but the pitbull living next door is living on borrowed time i tell you! |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs: | reply to ShadowZWolf
I know exactly how that tech feels  |
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Skand
join:2001-06-01
Corpus Christi, TX
clubs:
·RoadRunner Cable
1 edit | reply to Champer
said by Champer :I hope everyone will remember this next time they call tech support for the ISP, computer, phone, whatever. Been there, done that, got the crappy T-shirt. It is THE most thankless job I have ever had. Which is why I always tell them "Thank you very much, I appreciate your time." You know what? Sure, it's their job or whatever and they are just doing that job. No reason to treat them like crap as the man in the OP clip did. I had a lot of trouble with my first HP laptop overheating, so I was constantly chatting with tech support. Even though I was mad that nobody was really helping me, I never make an ass of myself. |
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jeffster1970
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
clubs:
·magicjack.com
·Vonage
 ·Acanac
·Bell Sympatico
| reply to ShadowZWolf
Two things:
• Caller is an idiot and needs serious anger management.
• Tech should have told him in the first 15 seconds to KEEP FINGER ON POWER BUTTON UNTIL IT SHUTS OFF.
Both made it larger then it really needed to be.
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"640K ought to be enough for anybody." Bill Gates - 1981 |
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philburg2
join:2003-04-11
Seabrook, NH | Yes but dell requires all that BS info for tracking metrics and crap. So if you fix the problem right away... you tend to get hung up on and are left with an empty ticket that looks bad.
it's a no win situation. |
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pleekmo
Triptoe Through The Tulips
Premium
join:2001-09-14
Manchester, CT
clubs:
| reply to jeffster1970
said by jeffster1970 :• Tech should have told him in the first 15 seconds to KEEP FINGER ON POWER BUTTON UNTIL IT SHUTS OFF. The tech support minion probably needed the information he asked for to be able to account for the time he spent on the telephone. I've not worked in tech support but I suppose that such calls must be logged and accounted for and possibly even routinely recorded. He probably has to show that he's not twiddling his thumbs all the time. In addition, I believe that many call centers have requirements that calls not exceed a certain length or that a support agent must process a certain number of calls per temporal unit.
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HCN: Because you deserve a rest!
Proud member of the Free Omelas National Liberation Front. |
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ru4rl
join:2003-12-28
Durham, NC | reply to ShadowZWolf
Wow....I wish people that like would walk one day in a Tech Support Person's shoes. |
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DataDoc
My avatar looks like me, if I was 2D.
Premium
join:2000-05-14
Greenville, NC | reply to ShadowZWolf
The real problem is the idiot that changed the on/off switch to not actually turn off the pc unless you hold it. Not intuitive and just a stupid idea from the get-go. |
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BlitzenZeus
Burnt Out Cynic
Premium,MVM
join:2000-01-13
Beaverton, OR
 ·Verizon FIOS
·Verizon Online DSL
| reply to Anonymous
said by Anonymous :said by BlitzenZeus :... but that doesn't solve the reason why it crashed on shutdown. Would YOU really be interested in discussing this problem with this guy? If that were my job I would tell the idiot that just turning it off likely won't fix his problem of the computer not shutting down on its own, and I need to verify the account/etc, then I will be able to proceed further.
When he went off on yelling I would tell the idiot that if he cannot control himself, I will end this call, and he should call back later after he has calmed down. I will speak over these people if they continue talking.
However I'm willing to bet that most of their polices are to have people use the restore disk vs doing any real troubleshooting. This idiot probably infected his mothers computer with malware by visiting some porn/p2p/warez in the first place.
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My hourly rates:
$25 per hour.
$35 per hour if you want to watch.
$45 per hour if you want to help.
$75 per hour if you tried to fix it, and failed.
$125 per hour if you called tech support, and didn't fix the issue while making things worse |
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jeffster1970
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
clubs:
·magicjack.com
·Vonage
·Acanac
·Bell Sympatico
| reply to philburg2
said by philburg2 :Yes but dell requires all that BS info for tracking metrics and crap. So if you fix the problem right away... you tend to get hung up on and are left with an empty ticket that looks bad. it's a no win situation. Maybe...I've noticed with my ISP their tech support has improved 10-fold over the past few years.
On the other hand...had I been that tech guy, I might have just hung up...accidently..of course.
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"640K ought to be enough for anybody." Bill Gates - 1981 |
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