Re: Why people hate tech support, and why tech support hates peo in 56k Lookout (Broadband Heavy) http://www.dslreports.com/forum/r18100274 en Fri, 27 Nov 2009 22:42:19 EDT Fri, 27 Nov 2009 22:42:19 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18129669 sderenne : Angry laptop guy needs to "upgrade" to vista that will solve all his problems! :)]]> http://www.dslreports.com/forum/remark,18129669 Fri, 06 Apr 2007 21:27:13 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18129354 Slidetbone :
said by Anonymous See Profile :

They need to confirm that customer has a warranty. Otherwise they will not help you for free.
Exactly!!!
We all hate the automated systems, but companies have it in place because it costs more to "humanly" handle a call versus placing a recorded menu with possible solutions. Thats the way it is.
Maybe one day, some of you will run a call center and realize the costs involved. This tech did the right thing because the solution is not free at any warranty center. They need proof that the end user purchased the unit, the date it was purchased and other account confirmation methods. It's the way it is.

We need to get used to it; all service providers are going the automated way to save on overhead costs. It is here to stay.]]> http://www.dslreports.com/forum/remark,18129354 Fri, 06 Apr 2007 20:26:21 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18129163 JIGA : LMFAO! That was hilarious.

I do have to say though, it is annoying as hell when you have to repeat everything you already entered in at the automated session to the human.

I work in Tech Support as well, so I can feel the pain for both sides.]]> http://www.dslreports.com/forum/remark,18129163 Fri, 06 Apr 2007 19:47:49 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18110852 FiL : hahahahahahahaha!

"Jesus Christ how you turn this thing off!!!"

hahahahahahahahaha!

I vote prank call, recorded.]]> http://www.dslreports.com/forum/remark,18110852 Tue, 03 Apr 2007 14:36:34 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18108054 Tuxified1 : I can't sympathize with either side on this one, the customer was abusive and the tech was uncaring.

In every service job that deals with the general public you'll run into people like that caller. If you can't diffuse a situation like that you need to find another line of work.
The whole point of having a tech support line is to deal with customers Problems, not the other way around.
Tech support shouldn't have to be more concerned about a supervisor's report over getting the customer's problem solved.

That being said, I thought the Tech was overly polite considering the tongue lashing he had to endure, but as with most corporate drones he was more concerned about getting the paperwork right rather than helping the customer. He contributed to the problem.
Getting bounced around from one clueless drone to another, and having to repeat over and over the same info will only further infuriate an already frustrated customer.

The caller defiantly needs to calm down, but tech support needs to streamline the info process and make it a little easier to share already logged info among the techs.
Unfortunately, in today's job market, the tech's are trained to please the super's not the customers, so getting policy changed isn't going to happen.
Real customer service is a thing of the past.

]]> http://www.dslreports.com/forum/remark,18108054 Mon, 02 Apr 2007 23:22:47 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18107799 fegul : I've dealt with people like that when I worked for Geeksquad. Except I had to deal with them in person :uhh:]]> http://www.dslreports.com/forum/remark,18107799 Mon, 02 Apr 2007 22:29:46 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18107518 GamerGeek :
said by Anonymous See Profile :

They need to confirm that customer has a warranty. Otherwise they will not help you for free.
As I stated before, I KNOW why they have to ask you so many questions. I'm in customer service myself. What I'm saying is why does it have to go so far when the fix is holding a button for ten friggin' seconds?

And don't get me started on the whole warranty issue. I've assisted people with products that are 8 and 9 years old, got them working, then receive a paycheck every 2 weeks. As a CSR I get paid to HELP people, not aggravate them. I could care less if it's under warranty, especially when it's a minor issue. I give them service with which they are happy. That's why the dude in the call is throwing curses every 3 words; the CSR wasn't helping him.]]> http://www.dslreports.com/forum/remark,18107518 Mon, 02 Apr 2007 21:32:01 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18106598 focus7 : do you work for maritz?

focus]]> http://www.dslreports.com/forum/remark,18106598 Mon, 02 Apr 2007 18:46:33 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18106199 tafkaks : Is it just me, or does the caller sound almost *exactly* like Bender from Futurama?]]> http://www.dslreports.com/forum/remark,18106199 Mon, 02 Apr 2007 17:26:13 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18106012 Phil : What a raging asshole.]]> http://www.dslreports.com/forum/remark,18106012 Mon, 02 Apr 2007 16:50:47 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18105889 Chuckles : I love taking calls like this. Everytime a customer gets like that with me I say one of three things.

God bless you sir. Find Jesus in your heart.

Thanks for the compliment. Such kind words.

Have a nice day. And then I stay silent until they hang up. (We can't hang up for *any* reason.)
--
If you want a picture of the future, imagine a boot stamping on a human face— forever.]]> http://www.dslreports.com/forum/remark,18105889 Mon, 02 Apr 2007 16:33:00 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18105822 PhoenixAZ :
said by DataDoc See Profile :

The real problem is the idiot that changed the on/off switch to not actually turn off the pc unless you hold it. Not intuitive and just a stupid idea from the get-go.
That is because this method of turning off the computer should only be used when the computer is fully locked up etc. Other than that, people should be shutting down through the OS. Another thing is that you could accidentally hit the power button while computing.
--
Josh| About Me]]> http://www.dslreports.com/forum/remark,18105822 Mon, 02 Apr 2007 16:22:40 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18105294 zoebisch01 :
said by EGeezer See Profile :

It reminds me of a cruiser video on COPS where a NC patrolman stays cool in the face of a screaming motorist who was pulled over for speeding.
That is exactly what I thought of

I lol'd. ]]> http://www.dslreports.com/forum/remark,18105294 Mon, 02 Apr 2007 14:38:05 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18104666 Anonymous : They need to confirm that customer has a warranty. Otherwise they will not help you for free. ]]> http://www.dslreports.com/forum/remark,18104666 Mon, 02 Apr 2007 13:00:57 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18103597 rextilleon : Sounds like a setup to me. Idiot, remove the battery. ]]> http://www.dslreports.com/forum/remark,18103597 Mon, 02 Apr 2007 09:26:06 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18103574 weedahoe : This guy was totally an idiot and deserves every bit of 'dragging of feet' service he got. I am not saying it is right to do it but he did deserve it for being the asshole that he is.

As I worked as a tech and QA in a callcenter for 3 1/2 years, I can certainly tell you the tech should have educated and explained to the guy more than what he did. At the same time he did keep to his BS procedure even though we all know he could have done it better by (again) explaining the the customer why he needed that info.

On the flip side of things, the caller should contacted and given a URL where he himself can hear this call and see how he acted and how simple the resolution is (even though it isnt a real technical fix but rather a bandage).

The guy keeps talking about all the automated phone systems (IVR). Does he ever call and cell phone or cable provider? ANY DECENT size company has them, even resturants like Outback.

Overall, I think the caller got what he deserved due to being stupid and acting that way. I think the tech did good but could have done better. The caller had better be thankful he ever lasted as long as he did on the phone and even more thankful he even got an answer to his issue.]]> http://www.dslreports.com/forum/remark,18103574 Mon, 02 Apr 2007 09:21:05 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18103045 GamerGeek :
said by Anonymous See Profile :

said by BlitzenZeus See Profile :

... but that doesn't solve the reason why it crashed on shutdown.
Would YOU really be interested in discussing this problem with this guy?
I diffuse these types of situations on a daily basis. First off, it's the fault of Dell's horrible "process" to get all the info they can about something so minor that it infuriates the majority of the people that call in. Secondly, the operator should have heard the anger in that douchebag's voice in the first 10 seconds of the call and said "to hell with the script, just give him the answer".

I know it's their job to get all that info for the service ticket, but that call should have taken 15 seconds and didn't need to escalate past the first f-bomb. It's called customer "service" for a reason, and the whole interrogation process just enrages most people.]]> http://www.dslreports.com/forum/remark,18103045 Mon, 02 Apr 2007 04:12:41 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18102762 supergirl :
said by JBahr69 See Profile :

Anger Management 101. I think someone just needed a hug.
I think in-breeding went too far. ROFLMAO!]]> http://www.dslreports.com/forum/remark,18102762 Mon, 02 Apr 2007 01:17:07 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18102752 Warmachine99 : I have had MANY calls like that and we were not allowed to hang up on them. Instead, we were to call over our supervisor and put the call on speaker. He would then 'take over' the call. We were to note in the call record (every call had to have its own record) that the person was abusive and that it was taken over by a supervisor.

Man, I wonder why I am still trying to get a job in that field....

Maybe I should try a different kind of IT work...
--
I've discovered that I often visit the state of confusion, and I know my way around pretty well.]]> http://www.dslreports.com/forum/remark,18102752 Mon, 02 Apr 2007 01:13:39 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18102742 cscottm : »www.customerssuck.com/]]> http://www.dslreports.com/forum/remark,18102742 Mon, 02 Apr 2007 01:09:47 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18102641 RR99i : LOL, what a good laugh, for getting broadband again. :)
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RR]]> http://www.dslreports.com/forum/remark,18102641 Mon, 02 Apr 2007 00:40:55 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18102489 SuperNet33 : I get so many calls like that...
The best part is that the tech helped him and the caller was an idiot!
--
Comcast HSI 8.0-768 / ATT CV - VOIP / »www.TalkABoutVoIP.com my VoIP page!]]> http://www.dslreports.com/forum/remark,18102489 Mon, 02 Apr 2007 00:00:53 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18102325 Lurch77 : Why I could never work customer service. I get some asshole like that on the phone I would start yelling right back. Tell him to go f%$k himself and hang up.

said by focus7 See Profile :

I hope they had something better happen for them shortly after this call.

focus
The best thing that could happen to that caller would be to get hit by a truck. He could end the misery that seems to be his pathetic life.]]> http://www.dslreports.com/forum/remark,18102325 Sun, 01 Apr 2007 23:21:56 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18102230 TOPDAWG : I'd hung up on the asshole myself. Just how much does a CS have to take for it is ok for him to hung up?]]> http://www.dslreports.com/forum/remark,18102230 Sun, 01 Apr 2007 22:58:50 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18102180 dj12midnit : If it were me I would have asked to speak with his mommy.
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Sig Remove by order of the sheriff.]]> http://www.dslreports.com/forum/remark,18102180 Sun, 01 Apr 2007 22:50:10 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18102114 MadMANN :
said by DataDoc See Profile :

The real problem is the idiot that changed the on/off switch to not actually turn off the pc unless you hold it. Not intuitive and just a stupid idea from the get-go.
Not really. I'd hate to accidentally hit the button for a split second and lose any valuable info that may not have been stored in the past 10 minutes.]]> http://www.dslreports.com/forum/remark,18102114 Sun, 01 Apr 2007 22:38:04 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18102051 damox :
said by exocet_cm See Profile :

Wow, did the guy ever think about taking the battery out?
Actually he did, because at one point he asked the Tech "what do I need to do, take the %@#$ing battery out?" To that the Tech replied, "You don't want to do that". Taking the battery out would have ultimately had the same effect as holding down the power button, but I think the user was afraid to do that without asking, as he probably thought it might cause some other problem. The Tech, I'm thinking didn't want to do that, because he wanted to see if it would shut down when holding the power button down.
--
DAMOX Proud to be a member of Team Discovery]]> http://www.dslreports.com/forum/remark,18102051 Sun, 01 Apr 2007 22:24:09 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18101648 exocet_cm : Wow, did the guy ever think about taking the battery out?]]> http://www.dslreports.com/forum/remark,18101648 Sun, 01 Apr 2007 21:00:29 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18101505 focus7 : you are correct. many call centers require 100% call tracking/documentation. the call center i work at does not have an automated system to gather information, but based on the transfer calls within our center it's not too hard to understand that callers don't always provide the correct information to a live human being...so when it comes to automation there have got to be a number of callers that mess things up and enter the wrong information. the purpose of providing the same information you entered into the autmoated system to the analyst/CSD is to make sure the analyst/CSR knows who she/he is talking, account specifics, and to assist with call documentation.

Calls are randomly recorded for quality assurance purposes (a QA department listens to these calls and reviews the analyst's/CSR's performace in the mechanics of the call (greeting, saying the name at least twice, positive language/no slang, etc.) and accuracy of information provided.

as far as quotas within a call center, most call centers have a service level that requires a certain percentage of calls to be answered within a specific amount of time. for the call center i work at it's 80% of the calls within 120 seconds. as for calls not exceeding a certain length...there may be some centers that have those requirements; however, if the business owner is smart she/he wouldn't set maximum handle times. speed isn't always the most important thing...and how fast you can assist someone doesn't mean jack if you don't provide them the correct information. some issues just cannot be "solved" in a specific amount of time. at any rate, the QA department and departmental management can and do work with analysts to ensure they aren't "twiddling their thumbs" and prolonging calls unnecessarily.

if the angry laptop guy would have called our center he would have been given the opportunity to adjust his mannerisms and if he failed to do so the call may have been disconnected (this decision is at the discretion of the analyst...some are more willing to take the abuse). i personally don't take calls anymore as i work on the administrative side of the business now, but i never hung up on anyone...and yes, i had people as upset as this laptop guy calling into our center.

also important to note, the analyst/csr in this call didn't do a spectacular job trying to allay the caller's frustrations. for instance, he could have stated out right that he would be able to help. its amazing how a little gesture like that disarm an upset caller. Everyone has a bad day…both of these folks seemed to be having a less than spectacular day. I hope they had something better happen for them shortly after this call.

focus]]> http://www.dslreports.com/forum/remark,18101505 Sun, 01 Apr 2007 20:34:07 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18101322 anon : I've done tech support for the same company, but in the Netherlands and thankfully we were instructed to politely ask them to take a breather and call back when they're in a more cooperative mood..then hand up. It made that job so much more endurable.]]> http://www.dslreports.com/forum/remark,18101322 Sun, 01 Apr 2007 19:59:52 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18101249 jeffster1970 :
said by philburg2 See Profile :

Yes but dell requires all that BS info for tracking metrics and crap. So if you fix the problem right away... you tend to get hung up on and are left with an empty ticket that looks bad.

it's a no win situation.
Maybe...I've noticed with my ISP their tech support has improved 10-fold over the past few years.

On the other hand...had I been that tech guy, I might have just hung up...accidently..of course.
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"640K ought to be enough for anybody." Bill Gates - 1981 ]]> http://www.dslreports.com/forum/remark,18101249 Sun, 01 Apr 2007 19:37:54 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18101220 BlitzenZeus :
said by Anonymous See Profile :

said by BlitzenZeus See Profile :

... but that doesn't solve the reason why it crashed on shutdown.
Would YOU really be interested in discussing this problem with this guy?
If that were my job I would tell the idiot that just turning it off likely won't fix his problem of the computer not shutting down on its own, and I need to verify the account/etc, then I will be able to proceed further.

When he went off on yelling I would tell the idiot that if he cannot control himself, I will end this call, and he should call back later after he has calmed down. I will speak over these people if they continue talking.

However I'm willing to bet that most of their polices are to have people use the restore disk vs doing any real troubleshooting. This idiot probably infected his mothers computer with malware by visiting some porn/p2p/warez in the first place.
--
My hourly rates:
$25 per hour.
$35 per hour if you want to watch.
$45 per hour if you want to help.
$75 per hour if you tried to fix it, and failed.
$125 per hour if you called tech support, and didn't fix the issue while making things worse]]> http://www.dslreports.com/forum/remark,18101220 Sun, 01 Apr 2007 19:31:35 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18101169 DataDoc : The real problem is the idiot that changed the on/off switch to not actually turn off the pc unless you hold it. Not intuitive and just a stupid idea from the get-go.]]> http://www.dslreports.com/forum/remark,18101169 Sun, 01 Apr 2007 19:23:29 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18101118 ru4rl : Wow....I wish people that like would walk one day in a Tech Support Person's shoes. ]]> http://www.dslreports.com/forum/remark,18101118 Sun, 01 Apr 2007 19:12:35 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18101115 pleekmo :
said by jeffster1970 See Profile :

• Tech should have told him in the first 15 seconds to KEEP FINGER ON POWER BUTTON UNTIL IT SHUTS OFF.
The tech support minion probably needed the information he asked for to be able to account for the time he spent on the telephone. I've not worked in tech support but I suppose that such calls must be logged and accounted for and possibly even routinely recorded. He probably has to show that he's not twiddling his thumbs all the time. In addition, I believe that many call centers have requirements that calls not exceed a certain length or that a support agent must process a certain number of calls per temporal unit.
--
HCN: Because you deserve a rest!

Proud member of the Free Omelas National Liberation Front.]]> http://www.dslreports.com/forum/remark,18101115 Sun, 01 Apr 2007 19:12:07 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18101021 philburg2 : Yes but dell requires all that BS info for tracking metrics and crap. So if you fix the problem right away... you tend to get hung up on and are left with an empty ticket that looks bad.

it's a no win situation.]]> http://www.dslreports.com/forum/remark,18101021 Sun, 01 Apr 2007 18:56:34 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18100929 jeffster1970 : Two things:

• Caller is an idiot and needs serious anger management.
• Tech should have told him in the first 15 seconds to KEEP FINGER ON POWER BUTTON UNTIL IT SHUTS OFF.

Both made it larger then it really needed to be.
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"640K ought to be enough for anybody." Bill Gates - 1981 ]]> http://www.dslreports.com/forum/remark,18100929 Sun, 01 Apr 2007 18:38:39 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18100675 Skand :
said by Champer See Profile :

I hope everyone will remember this next time they call tech support for the ISP, computer, phone, whatever. Been there, done that, got the crappy T-shirt. It is THE most thankless job I have ever had.
Which is why I always tell them "Thank you very much, I appreciate your time." You know what? Sure, it's their job or whatever and they are just doing that job. No reason to treat them like crap as the man in the OP clip did. I had a lot of trouble with my first HP laptop overheating, so I was constantly chatting with tech support. Even though I was mad that nobody was really helping me, I never make an ass of myself.]]> http://www.dslreports.com/forum/remark,18100675 Sun, 01 Apr 2007 17:51:16 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18100674 Cheese : I know exactly how that tech feels :huh:]]> http://www.dslreports.com/forum/remark,18100674 Sun, 01 Apr 2007 17:50:19 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18100642 Champer : I hope everyone will remember this next time they call tech support for the ISP, computer, phone, whatever. Been there, done that, got the crappy T-shirt. It is THE most thankless job I have ever had.
--
No animals were harmed in the transmission of this post, but the pitbull living next door is living on borrowed time i tell you!]]> http://www.dslreports.com/forum/remark,18100642 Sun, 01 Apr 2007 17:41:18 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18100630 Rob : Well...Props to the tech support. I would have terminated the call.

There's no reason to get upset at the tech support. Yes, it's frustrating when you have to deal with the automated system punching in numbers and then it transfers you to a CSR who asks you for the same information.
--
YourIP.US - It's Your IP .. and more!
rr.cx - Personal Site.. coming soon.]]> http://www.dslreports.com/forum/remark,18100630 Sun, 01 Apr 2007 17:35:46 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18100598 R4M0N :
said by Anonymous See Profile :

said by BlitzenZeus See Profile :

... but that doesn't solve the reason why it crashed on shutdown.
Would YOU really be interested in discussing this problem with this guy?
Very, VERY good point. :D]]> http://www.dslreports.com/forum/remark,18100598 Sun, 01 Apr 2007 17:29:02 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18100535 Anonymous :
said by BlitzenZeus See Profile :

... but that doesn't solve the reason why it crashed on shutdown.
Would YOU really be interested in discussing this problem with this guy?]]> http://www.dslreports.com/forum/remark,18100535 Sun, 01 Apr 2007 17:15:58 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18100436 feek : impressive]]> http://www.dslreports.com/forum/remark,18100436 Sun, 01 Apr 2007 16:55:36 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18100434 EGeezer : It reminds me of a cruiser video on COPS where a NC patrolman stays cool in the face of a screaming motorist who was pulled over for speeding.

I thought the call taker did a really nice job of sticking to the procedure. I may not care for the script-based support stuff Dell has, or the crappy VoIP connections to Microsoft's offshore centers, but the caller deserved less than what he got.

I have no problem giving them the service tag, contract #s, email etc. - they often send me post-call surveys, especially Microsoft's corporate server group.
--
The society which scorns excellence in plumbing as a humble activity and tolerates shoddiness in philosophy because it is an exalted activity will have neither good plumbing nor good philosophy: neither its pipes or its theories will hold water.
]]> http://www.dslreports.com/forum/remark,18100434 Sun, 01 Apr 2007 16:55:07 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18100428 JBahr69 : Anger Management 101. I think someone just needed a hug.]]> http://www.dslreports.com/forum/remark,18100428 Sun, 01 Apr 2007 16:53:52 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18100315 BlitzenZeus : Angry idiot yells at customer service when if he would have opened the damn manual he would have found how to turn off the computer, but that doesn't solve the reason why it crashed on shutdown.]]> http://www.dslreports.com/forum/remark,18100315 Sun, 01 Apr 2007 16:28:57 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18100274 Pjr : That guy was a complete moron. No wonder he still lives his mum.]]> http://www.dslreports.com/forum/remark,18100274 Sun, 01 Apr 2007 16:22:27 EDT Re: Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18099971 Skand : Wow... just wow.]]> http://www.dslreports.com/forum/remark,18099971 Sun, 01 Apr 2007 15:26:09 EDT Why people hate tech support, and why tech support hates peo http://www.dslreports.com/forum/remark,18099897 ShadowZWolf :

»www.youtube.com/watch?v=5w1ihq7PQpY
]]> http://www.dslreports.com/forum/remark,18099897 Sun, 01 Apr 2007 15:12:46 EDT