EGeezer
Summertime -
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join:2002-08-04
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 ·Callcentric
 ·RoadRunner Cable
·AT&T CallVantage
| reply to ShadowZWolf
Re: Why people hate tech support, and why tech support hates peo
It reminds me of a cruiser video on COPS where a NC patrolman stays cool in the face of a screaming motorist who was pulled over for speeding.
I thought the call taker did a really nice job of sticking to the procedure. I may not care for the script-based support stuff Dell has, or the crappy VoIP connections to Microsoft's offshore centers, but the caller deserved less than what he got.
I have no problem giving them the service tag, contract #s, email etc. - they often send me post-call surveys, especially Microsoft's corporate server group.
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The society which scorns excellence in plumbing as a humble activity and tolerates shoddiness in philosophy because it is an exalted activity will have neither good plumbing nor good philosophy: neither its pipes or its theories will hold water.
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