BlitzenZeus
Burnt Out Cynic
Premium,MVM
join:2000-01-13
Beaverton, OR
 ·Verizon FIOS
 ·Verizon Online DSL
| reply to Anonymous
Re: Why people hate tech support, and why tech support hates peo
said by Anonymous  :said by BlitzenZeus :... but that doesn't solve the reason why it crashed on shutdown. Would YOU really be interested in discussing this problem with this guy? If that were my job I would tell the idiot that just turning it off likely won't fix his problem of the computer not shutting down on its own, and I need to verify the account/etc, then I will be able to proceed further.
When he went off on yelling I would tell the idiot that if he cannot control himself, I will end this call, and he should call back later after he has calmed down. I will speak over these people if they continue talking.
However I'm willing to bet that most of their polices are to have people use the restore disk vs doing any real troubleshooting. This idiot probably infected his mothers computer with malware by visiting some porn/p2p/warez in the first place.
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My hourly rates:
$25 per hour.
$35 per hour if you want to watch.
$45 per hour if you want to help.
$75 per hour if you tried to fix it, and failed.
$125 per hour if you called tech support, and didn't fix the issue while making things worse |
