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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:
 ·Verizon Online DSL
| reply to batterup
Re: Would you like an extended warranty with your DSL?
said by batterup  :said by inteller :Taking a page out of best buy's book I see. if the DSL was reliable, perhaps such a draconian support method wouldn't be required. 99 and 44/100 % of the calls to CS are because of people with your understanding. I never have to call CS. Well I on-line chat with them though.
My Verizon web page doesn’t work, see for your self
»mysite.verizon.net/batterup
[ Tue, Apr 24, 2007 1:44 AM] -- Status Message
The Verizon Online Support Center received your trouble ticket. A Support Representative will be assigned to your trouble ticket shortly.
[ Tue, Apr 24, 2007 1:44 AM] -- Status Message
Your trouble ticket is assigned to Support Representative, Kathy.
[ Tue, Apr 24, 2007 1:44 AM] -- Kathy
Thank you for contacting the Verizon Online Support Center. My name is Kathy and I will be working with you today. May I have your full name?
[ Tue, Apr 24, 2007 1:44 AM] -- E
E
[ Tue, Apr 24, 2007 1:45 AM] -- Kathy
I see that you have contacted us regarding your web space. I would be happy to assist you with this. What is your DSL telephone number?
[ Tue, Apr 24, 2007 1:46 AM] -- E
973xxxxxxx
[ Tue, Apr 24, 2007 1:48 AM] -- Kathy
Can I confirm you have Windows XP? What is the name of the modem? What are the names and status of the lights on the modem?
[ Tue, Apr 24, 2007 1:48 AM] -- E
Listen no one can access my web page
[ Tue, Apr 24, 2007 1:49 AM] -- E
»mysite.verizon.net/batterup
[ Tue, Apr 24, 2007 1:49 AM] -- E
Click that link.
[ Tue, Apr 24, 2007 1:49 AM] -- E
The page is stored on your servers
[ Tue, Apr 24, 2007 1:50 AM] -- E
It has NOTHING to do with my PC
[ Tue, Apr 24, 2007 1:51 AM] -- Kathy
I apologize but I need the information before I can trouble shoot.
[ Tue, Apr 24, 2007 1:52 AM] -- E
You do understand that there is no problem with my DSL connection.
[ Tue, Apr 24, 2007 1:52 AM] -- Kathy
Yes.
[ Tue, Apr 24, 2007 1:53 AM] -- E
My modem is a Westell
[ Tue, Apr 24, 2007 1:54 AM] -- E
Model A90-327W15-06
[ Tue, Apr 24, 2007 1:55 AM] -- E
All lights are normal, my connection is working AOK.
[ Tue, Apr 24, 2007 1:56 AM] -- E
My web page is stored on Verizon's servers and cannot be accessed by anyone.
[ Tue, Apr 24, 2007 1:56 AM] -- Kathy
What operating system do you have?
[ Tue, Apr 24, 2007 1:57 AM] -- E
Win XP SP2 all updates installed.
[ Tue, Apr 24, 2007 1:58 AM] -- Kathy
Our records indicate that the personal web space directory has not been enabled or setup. Please go to »dslstart.verizon.net/ and log into My Web Space using your primary Verizon username and password. Once you are logged in, please select the Edit My Web Space link on the right hand side menu. From there you should be able to click on the Start Using Site Builder link or the Build icon to activate your directory.
[ Tue, Apr 24, 2007 1:59 AM] -- E
I can do all of that. There are files on my web space.
[ Tue, Apr 24, 2007 1:59 AM] -- E
No one can access the page as I am sure you have tried.
[ Tue, Apr 24, 2007 2:02 AM] -- E
I just edited my page as I have done many times.
[ Tue, Apr 24, 2007 2:02 AM] -- Kathy
As I mentioned our records show that the personal web space directory has not been enabled or setup. Did you complete the steps I sent you?
[ Tue, Apr 24, 2007 2:03 AM] – E
[ Tue, Apr 24, 2007 2:03 AM] -- E
I built a new page.
[ Tue, Apr 24, 2007 2:04 AM] -- E
»mysite.verizon.net/batterup/mype···itecopy/
[ Tue, Apr 24, 2007 2:04 AM] -- E
No one can access the new page.
[ Tue, Apr 24, 2007 2:04 AM] -- Kathy
Did you use the site builder or a FTP client?
[ Tue, Apr 24, 2007 2:05 AM] -- E
Site builder
[ Tue, Apr 24, 2007 2:05 AM] -- E
FTP will not work as the page is locked.
[ Tue, Apr 24, 2007 2:05 AM] -- E
It did work, now it does not.
[ Tue, Apr 24, 2007 2:08 AM] -- E
I can't even access the site clicking on view my site in web builder.
[ Tue, Apr 24, 2007 2:08 AM] -- E
I can do everything except access the site using the URL.
[ Tue, Apr 24, 2007 2:10 AM] -- Kathy
Let's us know when you have logged out of site builder.
[ Tue, Apr 24, 2007 2:12 AM] -- E
I have closed all Verizon pages except this chat.
[ Tue, Apr 24, 2007 2:15 AM] -- Kathy
How much editing have you done today?
[ Tue, Apr 24, 2007 2:16 AM] -- E
Just what we did now.
[ Tue, Apr 24, 2007 2:16 AM] -- E
I built a copy and uploaded a picture.
[ Tue, Apr 24, 2007 2:18 AM] -- Kathy
What do you mean by built a copy?
[ Tue, Apr 24, 2007 2:18 AM] -- E
I published a copy of my web page.
[ Tue, Apr 24, 2007 2:19 AM] -- E
I now have two web pages.
[ Tue, Apr 24, 2007 2:19 AM] -- E
I can only access them from site builder
[ Tue, Apr 24, 2007 2:19 AM] -- E
No one can access them from the interweb.
[ Tue, Apr 24, 2007 2:20 AM] -- E
»mysite.verizon.net/batterup
[ Tue, Apr 24, 2007 2:20 AM] -- E
»mysite.verizon.net/batterup/mype···itecopy/
[ Tue, Apr 24, 2007 2:22 AM] -- E
Both pages say
*Locked The requested resource is currently locked. The lock must be released or proper identification given before the method can be applied.*
[ Tue, Apr 24, 2007 2:22 AM] -- E
Please release the lock.
[ Tue, Apr 24, 2007 2:23 AM] -- Kathy
Can you check your email to see if you received an email from us?
[ Tue, Apr 24, 2007 2:24 AM] -- E
I have no trouble with e-mail.
[ Tue, Apr 24, 2007 2:24 AM] -- E
I get about 30 spams a day.
[ Tue, Apr 24, 2007 2:26 AM] -- E
I just tested my main account batterup@verizon.net
[ Tue, Apr 24, 2007 2:26 AM] -- Kathy
That is not what I mean. Did you get an email from Verizon?
[ Tue, Apr 24, 2007 2:26 AM] -- E
OK send, I don't know how long I will have to wait to receive.
[ Tue, Apr 24, 2007 2:26 AM] -- E
What address did you send it to?
[ Tue, Apr 24, 2007 2:28 AM] -- E
Do you mean an e-mail like my web page is locked?
[ Tue, Apr 24, 2007 2:28 AM] -- E
No never.
[ Tue, Apr 24, 2007 2:30 AM] -- Kathy
When you created your copy it may have been too much in a day and therefore your account has been locked. Please check again in 24 hours.
[ Tue, Apr 24, 2007 2:30 AM] -- E
You are blowing me off.
[ Tue, Apr 24, 2007 2:31 AM] -- E
The account was locked long before I did what you told me to do.
[ Tue, Apr 24, 2007 2:31 AM] -- E
Escalate this or I will write Ivan and include this entire chat session.
[ Tue, Apr 24, 2007 2:32 AM] -- Kathy
I apologize but there is nothing we can do for 24 hours. If you are still having the problem in 24 hours we can escalate the ticket.
[ Tue, Apr 24, 2007 2:33 AM] -- E
OK I will be writing Ivan.
| |
batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:
·Verizon Online DSL
| reply to inteller
said by inteller :Taking a page out of best buy's book I see. if the DSL was reliable, perhaps such a draconian support method wouldn't be required. 99 and 44/100 % of the calls to CS are because of people with your understanding. I never have to call CS. | |
notwrth10
join:2007-03-03
1001EB
| reply to guitarzan
Here's the money... see it... yea it exists. I have been sending those e-mails about claiming the money. Don't you guys get them?
Damn, guess I will have to try harder with my "targets"
 | |
notwrth10
join:2007-03-03
1001EB
| reply to morbo
said by morbo :you should really read my trail of posts before responding. You should really think before posting but that don't stop you now does it?
At what age did you insert the AOL CD and spread your stupidity on the internet? 10? 11? 12? | |
crracer506
join:2004-12-12
Lawndale, CA
1 edit | reply to mathfaster
a
a | |
DSL Oberst
join:2001-11-29
| reply to morbo
Re: Would you like an extended warranty with your DSL?
said by morbo :Obviously, if my ISP has to raise the price to stay in business or because they feel that they have consumers on hook (common with cable tv), I, as a consumer, decide if I want to stay with that provider or go to another, if there is even an option. Ah, I see. What happens when corporations do what you say and price it near the actual cost? Why, then the customers go to war! More screaming of "THE CUSTOMER IS ALWAYS RIGHT!" and demands for credits and the first-born of a rep.
Earthlink used to price its ADSL close to the cost - 49.99 for 1.5 down. What happened? Bitch and whine by the customers, because the telcos subsidize the cost of their extremely anti-profitable internet services with their very profitable regular telephone service. Cable internet? Same deal - all subsidized by the prices you pay for TV. Satellite? SAME DEAL. All broadband is subsidized by the profits for some other venture offered by the same company. Those who DON'T have another venture have gone down the tubes because they can't win the price war - see Earthlink, @Home, and several other 'ISPs'.
So, sure, I'll agree with your opinion. Just let me have Murdoch's empire and I'll guarantee you'll get all the broadband you want for $5/month. I'll be subsidizing it out the other profits I get for everything else, but you won't mind. That is, until I undercut everyone else, buy them out, and have a monopoly on the interweb. You still won't mind...after all, you get what you pay for, yes? | |
DSL Oberst
join:2001-11-29
| reply to morbo
said by morbo :then the ISPs should educate users of their service OR charge more for what they are providing. I have to call the bull on that. Whatever happened to RTFM?
I didn't see any company or tech support teaching ME how to use a 2400 baud modem or how to build a computer from bottom-up or how to install Windows. If people need hand-holding on how to do a ping and translate the results, I have little sympathy for them.
I'm not the brightest bulb in the track lighting; if I can learn it, so can any other monkey. Again, RTFM! | |
morbo
Complete Your Transaction
join:2002-01-22
00000
clubs: | reply to notwrth10
you should really read my trail of posts before responding. | |
NYC Girl
Premium
join:2007-02-04
Bronx, NY
 ·Optimum Online
 ·Optimum Voice
| reply to nixen
OK, so I misread the article, LMAOOOO, seemed a little vague to me read like they were giving unlimited Verizon DSL tech support only; however, I still wouldn't pay for it as it still seems like a ripoff. Sort of like buying an over the counter medication - if symptoms continue please contact your software provider directly - that will be $10.00, please, thanks for your business.
I would know how to fix this kind of stuff on my own, but that's just me. | |
ph03n1x
join:2003-02-15
Sanford, FL | reply to notwrth10
I meant the number of calls that are relevant to the place a customer is calling goes down every day. | |
ph03n1x
join:2003-02-15
Sanford, FL | reply to sivran
No, I've only spent about 4.5 of those years on the phones. Moved back and forth between different positions. Back on the phones now for awhile since I switched jobs to work directly for a telco instead of for a crappy outsource outfit. | |
guitarzan
Premium
join:2004-05-04
Skytop, PA
·epix
| reply to notwrth10
said by notwrth10 :Depending on what the 10th hop is or who owns it you might deserve to be billed. Ever thought about bothering the hop owner instead of your tech support? Paying the $10.00 extra per month is as useful as calling the tenth hop owner and secondly I know better than to call tech support, because of an congested or bottle necked router outside of Verizon's network. I should bill you $10.00 for assuming I didn't know that.
said by notwrth10 :"Were sorry you have 500+ms pings to glbx.net, how is this verizon.net's problem?" Its not, however I would be willing to wager many DSL users, will in fact call tech support for that very issue, thinking the extra $10.00 paid will fix the lag.
said by notwrth10 :"For you we decided you should pay $85 a month with a $100 fine for innudating tech support with a useless question (depending on hop domain name as proof) I have decided you shall be billed a $200 fine for missing the sarcasm of my post.... Pay up... Cha-Ching $$$$$$$$ :P
Earning a living as a call center tech support agent must be hell.
BTW: Its an extra $25 for misspelling inundating... Cha-Ching
--
Its the Democrats fault. In fact it is the Speaker of House Polosi fault. Everything is the Democrats fault. Everything. Just like Everything was the Republicans Fault when they were in power. | |
nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
·Cox HSI
·Speakeasy
| reply to NYC Girl
said by NYC Girl :RIDICULOUS, they should be providing unlimited support regardless. I am so glad I don't subscribe to their service anymore. So, it's your assertion that if you go out and get your system jacked up with crapware, your ISP should help you fix it for free?
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Everyday, thousands of new cars are delivered to their new owners with poorly-selected radio station presets. | |
sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs:
·RoadRunner Cable
| reply to ph03n1x
Ten years?! Good god man (or woman), tell me you haven't spent all of that time on the phone. You must be a supervisor now, right?
Oh, I used to do Verizon tech support. DSL. Then FIOS. FIOS was quite a bit easier to support.
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Think outside the fox...Seamonkey | |
guitarzan
Premium
join:2004-05-04
Skytop, PA
·epix
| reply to ipsofacto
said by ipsofacto :
and that rep is absolutely correct. there is NOTHING they can do. Pay for a t1 connection then you can expect anything other then entertainment value connection
Even with a T-1 or T-3 connect, outside the network, there is nothing which can be done to remedy the latency. You and the rep would be absolutely correct in that situation.
--
Its the Democrats fault. In fact it is the Speaker of House Polosi fault. Everything is the Democrats fault. Everything. Just like Everything was the Republicans Fault when they were in power. | |
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to Ima
said by Ima :$10 dollars for unlimited tech support? ..what? does your ten bucks get you people WITHOUT indian accents?
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You can never be too rich, too thin or have too much Bandwidth | |
notwrth10
join:2007-03-03
1001EB | reply to bi0tech
I doubt if they could fuck it up any worse, I consider best buy to be about as low as you can get. Least they might make a good effort to help for $10, best buy charges for good efforts to the tune of about $175 | |
notwrth10
join:2007-03-03
1001EB
| reply to ph03n1x
said by ph03n1x :said by karthwyne :the vast majority of calls to ANY helpdesk are not related to the product the desk supports. And that number shrinks every day! What are you smoking and where can I buy it!?!?!? That number in my book grows every day! | |
notwrth10
join:2007-03-03
1001EB
| reply to morbo
said by morbo :then the ISPs should educate users of their service OR charge more for what they are providing. Can I have some of what you smoke? apparently that's some really good stuff! Send me an IM on the price please!
said by morbo :it's not my problem that they aren't doing the things needed to make a profit for 6 months. Ok why is it an ISP's problem if you decide to plug in a router between you and your cable/dsl modem and can't get on the internet? Then the audacity to expect the ISP's tech support to help you fix the problem?
Yea You should pay, no questions asked. I still think computers should be like cars and drivers licenses should be issued. Fines for innundating the wrong/incorrect tech support. | |
notwrth10
join:2007-03-03
1001EB
| reply to NYC Girl
said by NYC Girl :RIDICULOUS, they should be providing unlimited support regardless. I am so glad I don't subscribe to their service anymore. If that's your expectation then you should be paying $75 a month. If you are too stupid to know what the hell your bastard kids are doing to your internet connection that should be $100/month.
I say make the stupid/unwilling to learn pay for it! Good plan verizon! | |
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