| Never work Look at it this way, anyone who is paying 10.00 a month, will probably use it at least once a month. The only way verizon could possibly do this, and maintain a profit, would be to outsource all the calls to an indian call center. Even if the call only takes 5 minutes, that would wipe out their profit margin if any of the support people were based in the US. They can provide the same, useless, clueless tech support for about 10% of the cost if they outsource it to india.
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| I'm sure Verizon will use the same tech support agents to do this. All they need is a flag on the account letting the rep know this customer pay's for Premium support and u can assist them fully. When I worked at SBC I helped customers all the way... even though it screwed my stats a little, I didn't want to get repeat customer's calling in. So if a customer that doesn't have a premium support flag on there, they could upsell to that customer and add it to their monthly bill. |
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 MikePremium,Mod
join:2000-09-17
Pittsburgh, PA | reply to karlmarx
I was wondering where it would be based myself.
I had a few Indian tech support reps when calling Verizon and they were down right terrible. |
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