 LokerPremium
join:2004-07-11
Fargo, ND | a little shocked.... I am honestly a little shocked the vast majority of people are supporting this....if any company I did business with tried to pull something like this I would not let it slide....I did not think the majority of people here would either?
Is it because its Verizon people think its ok?
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"While preceding your entrance with a grenade is a good tactic inQuake, it can lead to problems if attempted at work." -- C Hacking |
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 stevek1949We're not in Kansas anymore
join:2002-11-13
Virginia Beach, VA
 ·Verizon FiOS
| It's not a Verizon user vs. another service user thing.
I am a Verizon DSL user and have been for years. I can count on one hand how many time I have had to call tech support, but NONE for PC related issues. I know my limitations, though.
I do tech support on the side and I cannot tell you how many people cannot even spell PC when it comes to diagnosing any issues. It makes sense business wise to offer this type of support, but I can see that there are those that will not need it. That is why it is OPTIONAL.
Most of the problems that I see are either virus or spyware related, which Joe User has little knowledge of. It's those users that this service is targeted toward.
Most people in this forum know a lot more than Joe User. That's a fact. But when a lot of those people see the name VERIZON, it cannot, will not, and will never be good for anything. |
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 powerhogStinkin' up the jointPremium
join:2000-12-14
Owasso, OK | reply to Loker
quote:
unlimited phone support for not only their DSL connection, but also for hardware, software and networking issues.
Not sure why you are shocked. Seems like an interesting new service offering.
This service will allow voluntary subscribers to call VZ when their printers stop working, IE won't load, they can't share a drive across their LAN, etc. |
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LokerPremium
join:2004-07-11
Fargo, ND | said by powerhog: quote:
unlimited phone support for not only their DSL connection, but also for hardware, software and networking issues.
Not sure why you are shocked. Seems like an interesting new service offering. This service will allow voluntary subscribers to call VZ when their printers stop working, IE won't load, they can't share a drive across their LAN, etc. I am because of the implications that DSL customers who opt not to pay the $10 will get second tier support when they have DSL problems....
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"While preceding your entrance with a grenade is a good tactic inQuake, it can lead to problems if attempted at work." -- C Hacking |
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dynodbPremium,VIP
join:2004-04-21
Minneapolis, MN | said by Loker:said by powerhog: quote:
unlimited phone support for not only their DSL connection, but also for hardware, software and networking issues.
Not sure why you are shocked. Seems like an interesting new service offering. This service will allow voluntary subscribers to call VZ when their printers stop working, IE won't load, they can't share a drive across their LAN, etc. I am because of the implications that DSL customers who opt not to pay the $10 will get second tier support when they have DSL problems.... Nonsense. The added hardware/software support would almost certainly be handled by a seperate group of techs. There is no "implication" here. |
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| reply to Loker
It'll benefit the shares they own with Verizon. |
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Zach 58Premium
join:2006-11-26
NW Minnesota | reply to Loker
What is going to be shocking is the final price after fees, unfees, taxes, surcharges, and administration charges. I figure it will be at least $16.00/mo. Oh yea...don't forget many new interpretations of "unlimited". IMHO There will be a telco that's not a rip off when I become Pope. |
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