gaforces
United We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA
| Pass the buck
They will just do what at&t/sbc does now, blame everything and anything on anything but thier DSL service and then try to upsell thier tech service/inside wiring plan.
Then after putzing around wasting your time making you jump through hoops, either selling thier extra service or not, your connection will miraculously work again. |
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notwrth10
join:2007-03-03
1001EB | Yea and I am sure you are 100% innocent too.
"Damn anyone see that pig fly by?, I sure the hells didn't!" |
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jordanair
join:2000-08-15
Wylie, TX
| reply to gaforces
You know asshole like you always say that, and we are not trained to do that nor do we.. if an agent tells you it appears to be a problem on your computer or network then you need to check that out and either resolve it or prove him wrong...and actually that should have already been done prior to the call... look @ your modem lights are the required lights solid if so what did you add to this dsl did you add a routerand are you certain your now getting to that router does it show connected and does it have the correct connection type all of those are your responsibility... Your Buy a Dodge Ram 1500 ad Flowmasters to it it has problems you don't take it to the Dodge Dealer and complain Do Ya!!!! So if you buy a Linksys router and add it why would you call me??? so yes I'm taking your statement personally because when you say "They will just do what at&t/sbc does now" that means I who is a Second Tier Tech currently will do that on my own... Now as far as inside wiring plan does not cover pc related issues... only if you house wiring has trouble which is your responsibility anyway... and if you have pc related issues yes we refer you over to Support+ who will do all sort of pc and tech support issues for you, from router to cameras ipod, Xbox etc.etc.etc. .. I believe Verizon will do something Similar and that is their STS will troubleshoot as normal and when it becomes evident it is a pc or Lan related issue the refer you to that group that has the tools and training to go further, but that is only a guess because we do it on a per case basis, however the customer can sign up with Support+ on their own for Home or business network Support on a subscription basis.. but back to original...I have been doing this for almost 2 years and I'm personally fed up with some of the customers we get.. and by the time we get them they are all too pissed but 1st they go into the call not willing to work with the off shore agent is that that agents fault, as far as not understanding them that's just a Bigoted excuse I have just as much problem understanding some of our own American born customers ...but as long as I do this job I will do it to the best of my abilities... now I know I'm good and I resolve about 90% of my calls and I still run into the same amount of unreasonable customers... sometimes I will go well beyond our scope of support but you know that also depends on the customer...such adding on a vendor that knows their network. if it's someone that starts off screaming or asking for a Supervisor which I fail to understand why since if you know corporate America you know the thinking now it that a manager does not need to know how to do their employee job to manage them .. they are concerned with Attendance , Call availability Technical ability is close to the bottom, not because they don't care because they just don't know.. so when I get someone demanding such ...I tell then I'll get one as soon as I can.. sure a supervisor is going to do the good customer service dance with you but after the call is over they will ask the agent what can be done... I sorry if I come off harsh but some of you folks only see this cheap product from your eyes not the whole picture...I had a guy call me up complaining his DSL was down and was losing $6000.00 everyday either he was Lying or a stupid business man. When I first got Cable service back in 1998 I paid 50.00 plus the cost of TV service each month for up 1.5meg service.. now I get 15M/2M service for $40.00.. and On the DSL side you can still get 1.5M service for $15.00.. call me stupid or what and these are the loudest complains when the issues 95% of the time is an issue on their pc ...stay off the Porn and gambling sites |
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gaforces
United We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA
3 edits | Before I call any support services I have already thoroughly checked my end.
Your long diatribe (rant) is very hard to read, I am very suprised you can fix any problems of your customers at all due to your lack of communication skills.
Also, you make a lot of assumptions that arent based on any knowledge or facts at all. No wonder people have so many problems with tech support with people like you doing it.
Finally, making personal attacks and your language just shows what bad character you have.
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The will of the people is the best law. -Ulysses S Grant |
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notwrth10
join:2007-03-03
1001EB
| said by gaforces  :Before I call any support services I have already thoroughly checked my end. Before or after you complain to your ISP about a 15ms ping? said by gaforces :Also, you make a lot of assumptions that arent based on any knowledge or facts at all. No wonder people have so many problems with tech support with people like you doing it. And thinking all tech support is just there to pass the buck makes your ass-u-me-ption any better?  said by gaforces :Finally, making personal attacks and your language just shows what bad character you have. Like your character is glowing with honesty as well. Having Swiss cheese with that sandwich today? |
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gaforces
United We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA
1 edit | Another one making assumptions. You know absolutely nothing about me but what I have posted, and it wasnt any of that.
Stop putting words where they were not. In the context of this thread, we were talking about verizon support, not "any." But thanks for trying ...
If you think when people call in for connection support and verizon isnt going to blame anything but thier service, and that you need to pay for the premium service, your trippin.
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The will of the people is the best law. -Ulysses S Grant |
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notwrth10
join:2007-03-03
1001EB
| Another one making assumptions. You know absolutely nothing about me but what I have posted, and it wasnt any of that.
I know your a dumbass do I really need to know more than that? said by gaforces :Stop putting words where they were not. You first biatch! said by gaforces :If you think when people call in for connection support and verizon isnt going to blame anything but thier service, and that you need to pay for the premium service, your trippin. Yea I am sure there is nothing that happens on the other side of the fence. Wants some extra swiss cheese with that whine? |
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