Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs:
| reply to morbo
Re: Would you like an extended warranty with your DSL?
If you've ever had the misfortune of having to call Verizon tech support, the first thing you'd know is that they try to find ANYTHING else to blame the problem on, just to get you off the phone. "What, you have a router...we don't support that, even though you are sure the DSL modem is the problem. Goodbye"
I see this as a way to force people to pay more just to get a straight answer out of them.
But even if that isn't the case......anyone who has ever dealt with Verizon's DSL Tech Support think you want to subject yourself to them troubleshooting other hardware issues? If you think GeekSquad is bad.......
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AMD X2 4800+ @2700Mhz/ MSI K8N Neo 4 Platinum SLI/ 4x 1024Mb Corsair XMS PC4000/ WD 74Gb Raptor/ PNY 7800GTs SLI/ Antec 550 True Control/Custom water cooler |
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guitarzan
Premium
join:2004-05-04
Skytop, PA
 ·epix
| Hello DSL Tech support? Yes: On a tracert, I have ping times of 500+ ms on the tenth hop and plenty of lag.
Tech support agent: Sorry there is nothing we can do, it's outside our network. Please hold while I transfer you to our billing department. Cha-Ching. 
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Its the Democrats fault. In fact it is the Speaker of House Polosi fault. Everything is the Democrats fault. Everything. Just like Everything was the Republicans Fault when they were in power. |
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ipsofacto
@swbell.net | reply to Camelot One
If verizon didnt outsource the work to telvista, where the draconian management insists you have your calls finished in 12 minutes . You might have 1/2 a chance at getting quality support |
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ipsofacto
@swbell.net | reply to guitarzan
and that rep is absolutely correct. there is NOTHING they can do. Pay for a t1 connection then you can expect anything other then entertainment value connection |
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notwrth10
join:2007-03-03
1001EB
| reply to guitarzan
Depending on what the 10th hop is or who owns it you might deserve to be billed. Ever thought about bothering the hop owner instead of your tech support?
"Were sorry you have 500+ms pings to glbx.net, how is this verizon.net's problem?"
For you we decided you should pay $85 a month with a $100 fine for innudating tech support with a useless question (depending on hop domain name as proof). |
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guitarzan
Premium
join:2004-05-04
Skytop, PA
·epix
| reply to ipsofacto
said by ipsofacto :
and that rep is absolutely correct. there is NOTHING they can do. Pay for a t1 connection then you can expect anything other then entertainment value connection
Even with a T-1 or T-3 connect, outside the network, there is nothing which can be done to remedy the latency. You and the rep would be absolutely correct in that situation.
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Its the Democrats fault. In fact it is the Speaker of House Polosi fault. Everything is the Democrats fault. Everything. Just like Everything was the Republicans Fault when they were in power. |
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guitarzan
Premium
join:2004-05-04
Skytop, PA
·epix
| reply to notwrth10
said by notwrth10  :Depending on what the 10th hop is or who owns it you might deserve to be billed. Ever thought about bothering the hop owner instead of your tech support? Paying the $10.00 extra per month is as useful as calling the tenth hop owner and secondly I know better than to call tech support, because of an congested or bottle necked router outside of Verizon's network. I should bill you $10.00 for assuming I didn't know that.
said by notwrth10 :"Were sorry you have 500+ms pings to glbx.net, how is this verizon.net's problem?" Its not, however I would be willing to wager many DSL users, will in fact call tech support for that very issue, thinking the extra $10.00 paid will fix the lag.
said by notwrth10 :"For you we decided you should pay $85 a month with a $100 fine for innudating tech support with a useless question (depending on hop domain name as proof) I have decided you shall be billed a $200 fine for missing the sarcasm of my post.... Pay up... Cha-Ching $$$$$$$$ :P
Earning a living as a call center tech support agent must be hell.
BTW: Its an extra $25 for misspelling inundating... Cha-Ching
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Its the Democrats fault. In fact it is the Speaker of House Polosi fault. Everything is the Democrats fault. Everything. Just like Everything was the Republicans Fault when they were in power. |
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notwrth10
join:2007-03-03
1001EB
| Here's the money... see it... yea it exists. I have been sending those e-mails about claiming the money. Don't you guys get them?
Damn, guess I will have to try harder with my "targets"
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