| 9.99 per month for 10 months of slightly limited technical support from Verizon DSL technical support. Those of who you think that you should receive this support free of charge..here's some things to chew on:
1. Verizon DSL tech support's job is to support your internet connection, your email, general verizon services you are given as a customer. Verizon spends a good amount of money training people to support that.
2. it is NOT Verizon's job to support your Office Suite or McAfee or Symantec products. -- PTS will assist with this
3. Verizon support will do what is basically necessary to get you connected and routing online. verizon support should not have to help you configure your firewall, your vpn, your antivirus etc.--PTS will assist with this
4. in order to provide free support for all the products you people think verizon should support, verizon would need to hire people certified and well-experienced in all other 3rd party products. this is not feasible nor would it be cheap.
5. all of you who know a thing or two about call-centers..would you honestly trust a frontline support agent to walk you through your registry?
6. let's flip it around..how many of you think you could support me if i called in and wanted you to do the following (for free):
a. get me connected to the internet
b. once connected, help me set up my wireless static network with WEP and MAC Filtering.
c. once this is done, set up my wireless printer (HP) to work with my Mac Powerbook
d. oh, and help me setup my tmobile cellphone to be able to send and receive my verizon email.
all of this on the same call..could you do it? as much as i know about all of this and as much time as i've spent doing things exactly like this for myself.. i could not begin to be able to train somebody in a short timeframe to do this.
Anybody smart enough would charge for all of the above services and more. I certainly would be willing to pay for someone to do all that and save me the headache.
one more thought..how many different tech products exist (software, hardware, etc)? there is absolutely no way one ISP could or should be expected to know absolutely everything out there. the fact that verizon is willing to put up or shut up with regards to premium technical support and its nearly unlimited support is something unheard of for an ISP. I, for one, hope the offer succeeds. if it does we can expect the other ISPs to follow suit. The more who follow the better and major OEMs will have to lower their prices and improve their quality of technical support. I leave you with this..anyone who accepts PTS should know that the support you are getting is coming from very experienced technicians who could easily make a better living working for Microsoft, Apple or any internal IT dept anywhere. You should be very happy that these agents are willing to keep their low-end wages to help you out.
To those of you who disagree -- RTFM!! |
