 RickPremium,MVM
join:2001-02-06
Waterbury, CT | Waterbury Ct. Prime Time Speed Problems....... I am posting this because there appears to be a major, area wide Prime Time speed issue going on here in Waterbury, Ct. that has existed since the conversion from Adelphia to Comcast a couple of months ago.
Given the fact that my usage of the service is 95% at off peak hours, It's not really something that I've noticed nor that has affected me personally. During non prime time hours (for me very early morning~daytime hours) I consistently see 8000k ~ 20,000k (with powerboost) download speeds. I'm on the 8000/768k tier.
Enough people have made comments to me though both here on BBR and offline who I know who have the service that I decided to run whatever extensive tests that I could to see this for myself.
And, I think there is clearly a major issue going on in this area affecting the service beginning about 4 ~5 PM and continuing throughout the evening hours until about 11Pm. Weekends are also being affected.
During these hours my testing has shown speeds down into the 1000k ~ 2000k range and even lower at times. My lowest results recorded have been down into the 600k range even.
These results are pretty much consistent everyday during the evening hours.
When I first began my testing, I phoned Comcast and they sent out someone who checked my lines in the immediate area. He reported back that he saw no problems.
This is not an individual computer issue as I
a)don't see this at non peak hours
b)have plenty of computers I've tested this on and
c)am a computer tech myself who's very capable of making the distinction between an area wide problem and an individual issue
As far as some BBR people reporting this problem, there is a review thread here
»Review of Comcast by dave007
with a couple of local users reporting this same thing and also I've had several discussions with Stella such as the one that has occurred here.
»Re: IMHO...
My signal levels are fine both at non prime time hours as well as when these speed problems are occurring.
There appears to be nothing different that occurs other than more people start using the service, which begins to then severely degrade the service for the entire evening.
FWIW, while some speak of this being an issue of the service being "oversold", I'm not so sure that's necessarily the case, This problem appears to have began the day the conversion happened and I doubt they sold many customers the service overnight to cause what has occurred here to suddenly begin. It does appear however to be a system wide problem in this area caused by something to do with the conversion itself.
It's my hope that in starting this thread that it will provide
a)a single thread for users affected by this to report their individual results and
b)hopefully put some focus on this for someone with some connections to get the ball rolling into getting this looked at
It may also be helpful for anyone having a tech visit in this area, to point them to this thread during your visit.
Thanks
~Rick
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
|
RickPremium,MVM
join:2001-02-06
Waterbury, CT | For comparisons sake, I thought I'd post some non primetime versus primetime results. I don't know that I'll be around to post primetime results later today, but if not, I'll do it tomorrow evening.
Here's one from non primetime 1:40 PM here in Waterbury, Ct.
As you can see, speeds are fine.
Here's a tracert to yahoo.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>tracert www.yahoo.com
Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:
1 8 ms 9 ms 7 ms 73.xxxxxxxx
2 8 ms 8 ms 7 ms ge-2-1-ur01.waterbury.ct.hartford.comcast.net [6
8xxxxxxx]
3 8 ms 7 ms 7 ms te-9-1-ur02.waterbury.ct.hartford.comcast.net [6
8.86.231.134]
4 8 ms 7 ms 16 ms te-9-1-ur01.danbury.ct.hartford.comcast.net [68.
86.231.137]
5 10 ms 11 ms 9 ms te-9-1-ur01.westhaven.ct.hartford.comcast.net [6
8.87.182.62]
6 9 ms 9 ms 8 ms te-9-1-ur01.newhaven.ct.hartford.comcast.net [68
.87.182.58]
7 9 ms 9 ms 9 ms te-4-1-rr01.branford.ct.hartford.comcast.net [68
.87.182.54]
8 10 ms 10 ms 11 ms te-3-2-rr01.bolton.ct.hartford.comcast.net [68.8
7.182.210]
9 10 ms 11 ms 9 ms te-3-2-rr01.ehartford.ct.hartford.comcast.net [6
8.87.182.229]
10 11 ms 10 ms 21 ms te-4-1-rr01.chartford.ct.hartford.comcast.net [6
8.87.182.233]
11 10 ms 9 ms 10 ms te-8-1-ar01.chartford.ct.hartford.comcast.net [6
8.87.182.86]
12 14 ms 17 ms 13 ms 68.86.90.69
13 204 ms 174 ms 13 ms 4.71.172.121
14 24 ms 18 ms 17 ms 4.68.97.190
15 30 ms 18 ms 19 ms ae-3.ebr2.Washington1.Level3.net [4.69.132.93]
16 98 ms 18 ms 212 ms 4.68.121.114
17 20 ms 20 ms 30 ms 4.79.228.2
18 29 ms 21 ms 20 ms ge-2-1-0-p140.msr1.re1.yahoo.com [216.115.108.17
]
19 21 ms 19 ms 20 ms ge-1-41.bas-a2.re3.yahoo.com [66.196.112.201]
20 20 ms 20 ms 19 ms f1.www.vip.re3.yahoo.com [69.147.114.210]
Trace complete.
C:\Documents and Settings\Owner>
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
|
RickPremium,MVM
join:2001-02-06
Waterbury, CT | And, here are my signal levels at non prime time..2:00 pm here in Waterbury, Ct. Which also look great.
Downstream Value
Frequency 561000000 Hz
Signal to Noise Ratio 37 dB
QAM 256
Network Access Control Object ON
Power Level 0 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 8
Frequency 34000000 Hz
Ranging Service ID 5278
Symbol Rate 2.560 Msym/s
Power Level 47 dBmV
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
|
RickPremium,MVM
join:2001-02-06
Waterbury, CT | reply to Rick
4:00 PM in Waterbury. This is the time the problems start developing and usually will last throughout the evening.
As you can see, it's a huge difference from before.
Signal levels all still fine.
Downstream Value
Frequency 561000000 Hz
Signal to Noise Ratio 36 dB
QAM 256
Network Access Control Object ON
Power Level 0 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 8
Frequency 34000000 Hz
Ranging Service ID 5278
Symbol Rate 2.560 Msym/s
Power Level 47 dBmV
Another tracert to Yahoo..results still good
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>tracert www.yahoo.com
Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:
1 9 ms 9 ms 15 ms 73.xxxxxxx
2 9 ms 8 ms 16 ms ge-2-1-ur01.waterbury.ct.hartford.comcast.net [6
8xxxxxxxx]
3 13 ms 8 ms 10 ms te-9-1-ur02.waterbury.ct.hartford.comcast.net [6
8.xxxxxxx]
4 9 ms 14 ms 12 ms te-9-1-ur01.danbury.ct.hartford.comcast.net [68.
86.231.137]
5 12 ms 15 ms 12 ms te-9-1-ur01.westhaven.ct.hartford.comcast.net [6
8.87.182.62]
6 13 ms 14 ms 11 ms te-9-1-ur01.newhaven.ct.hartford.comcast.net [68
.87.182.58]
7 15 ms 13 ms 20 ms te-4-1-rr01.branford.ct.hartford.comcast.net [68
.87.182.54]
8 14 ms 13 ms 10 ms te-3-2-rr01.bolton.ct.hartford.comcast.net [68.8
7.182.210]
9 25 ms 13 ms 17 ms te-3-2-rr01.ehartford.ct.hartford.comcast.net [6
8.87.182.229]
10 13 ms 14 ms 13 ms te-4-1-rr01.chartford.ct.hartford.comcast.net [6
8.87.182.233]
11 19 ms 10 ms 25 ms te-8-1-ar01.chartford.ct.hartford.comcast.net [6
8.87.182.86]
12 * 12 ms 16 ms 68.86.90.69
13 16 ms 14 ms 18 ms te-9-4.car1.NewYork1.Level3.net [4.71.172.121]
14 22 ms 17 ms 17 ms ae-32-56.ebr2.NewYork1.Level3.net [4.68.97.190]
15 36 ms 21 ms 32 ms ae-3.ebr2.Washington1.Level3.net [4.69.132.93]
16 246 ms 434 ms 24 ms ae-21-54.car1.Washington1.Level3.net [4.68.121.1
14]
17 25 ms 31 ms 23 ms 4.79.228.2
18 20 ms 21 ms 21 ms ge-3-1-0-p140.msr1.re1.yahoo.com [216.115.108.57
]
19 24 ms 21 ms 20 ms ge-1-41.bas-a1.re3.yahoo.com [66.196.112.193]
20 20 ms 23 ms 23 ms f1.www.vip.re3.yahoo.com [69.147.114.210]
Trace complete.
C:\Documents and Settings\Owner>
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
|
 jpzippoHelp Someone TodayPremium
join:2003-02-26
Bethany, CT | There seems to bee an on going problem in the waterbury area. I have always had a rock solid connection after Adelphia upgraded Waterbury but not any longer. Frequent disconnections terrible packet loss and slow speeds. Comcast is sending a truck out on Wednesday to find out what my issue is as I have at times 80% packet loss from my gateway to my house. I will let you all know what happens. |
|
jpzippoHelp Someone TodayPremium
join:2003-02-26
Bethany, CT | Well Comcast called and canceled the truck roll by stating the problem was fixed. The packet loss is gone and so is powerboost. |
|
|
|
RickPremium,MVM
join:2001-02-06
Waterbury, CT | What speeds are you getting now?
I'm still fine during the early morning through daytime and see up to 20,000/736k.
Starting at 4PM though until about 11PM..it just all goes bad and I'm seeing down into the 600k range even for downloads. 5 or 6 other people I know in town are all seeing the same as I am.
They just appear to not have enough bandwidth to service this area right now during primetime hours.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
|
RickPremium,MVM
join:2001-02-06
Waterbury, CT
2 edits | reply to Rick
Re: Waterbury Ct. Prime Time Speed Problems....... Speeds absolutely disastrous at 6:50 PM here in Waterbury, Ct. area with DL speeds less than half even of upload speeds.
I have also just checked in with a friend in another part of town and confirmed they are seeing similar results.
As posted, this appears to be an every night occurrence since the adelphia to comcast conversion but now the results are deteriorating even further.
Signal levels all still fine:
Signal to Noise Ratio 35 dB
Power Level 0 dBmV
Upstream Power Level 47 dBmV
Tracerts still fine and showing good ping times from hop to hop.
EDIT: And, one more test just shortly after 7:00 PM.
Network appears to be just shy of total collapse under the primetime usage of the service.
 |
|
jpzippoHelp Someone TodayPremium
join:2003-02-26
Bethany, CT | 12-04-2007 09:00 PM j-speed 1941 Kbps 363 Kbps New Jersey, USA comcast.net
The Comcast network really sucks. |
|
RickPremium,MVM
join:2001-02-06
Waterbury, CT | 12:45 AM...things are looking great again once the primetime hours have past.
185k speeds from above to 19,400k now.
That's quite a range of performance from peak to non peak times.
I know at least two people now considering cancelling the service and going with DSL instead. For many in this area, 6MB DSL service is available with the Central office so close. I feel for them. It's hard to justify sticking with a less than 1,000k service and paying 42.95 ~ 52.95 per month when you mostly use the service at primetime as many do. Being mostly a non primetime user myself, I'll be sticking with Comcast for now because there's no issue during these hours but I do hope for others sake, they do get this issue corrected soon.
It really is quite amazing that they'd buy out a company like adelphia, and then convert customers into something like this. If people wanted dialup speeds again, they could pay 9.99 a month for it.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
|
| Hey I live in prospect and i just noticed the slow down. Here I got a faster download then the one before it but the ping time is horrendous. I normally see no more then 20ms. I am on the 6 down 360 up plan.
Pretty crappy speeds and ping times! |
|
robctrob
join:2004-04-09
Waterbury, CT | reply to Rick
Here in Waterbury, CT as well and get this everynight:
Absolute bullshit. Why do we pay $60 for this? Adelphia never had this issue. SBC DSL is $35 for 6/768 which we know will be constant 24/7 and not just for 12 hours a day. Maybe it is time to switch. |
|
 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | reply to Rick
said by Rick:. If people wanted dialup speeds again, they could pay 9.99 a month for it. Dial up speeds?
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
|
|
 RipperPremium
join:2002-02-07
West Palm Beach, FL | reply to Rick
It looks like your area has the same overload problem like the west coast area RR Conductor posted about »Daily slow downloads 8 AM to 1 AM +weekend :( |
|
RickPremium,MVM
join:2001-02-06
Waterbury, CT
1 edit | reply to hobgoblin
said by hobgoblin:said by Rick:. If people wanted dialup speeds again, they could pay 9.99 a month for it. Dial up speeds? Hob I would certainly call getting 186k on a 8000k plan a whole lot closer to dialup speeds instead of it being broadband. In any event, I won't argue terminology with you when the issue at hand here is the Waterbury Ct. speed problem and those being affected by it.
Said by RobCt:
"Absolute bullshit. Why do we pay $60 for this? Adelphia never had this issue. SBC DSL is $35 for 6/768 which we know will be constant 24/7 and not just for 12 hours a day. Maybe it is time to switch."
I know of a couple people who are planning on switching this week, one who already put the order in and another who's going to tomorrow.
This is going to get very expensive for Comcast seeing they paid over 3,000.00 for each of these customers to buy them from Adelphia. AT&T is also giving them some pretty good deals to switch making the cost even lower than what you're citing, at least for the first year.
I don't blame them at all. Both are mainly prime time users and the service is absolute crap during those hours now.
My tests are showing mid 100k range to mid 600k range is pretty much the norm at that time. Heck, you can get 768k from at&t for 15.00 bucks a month at that rate.
I'm going to hold off doing anything for the time being because so much of my usage is at off peak hours but I do think that if I were in others shoes, I'd be switching too.
I like to be fair also to Comcast about this and say it is a transition, but also they had quite a few months before this to make it right and putting it all together, in just a couple months it will be almost a year since this deal happened. It would be helpful to know whether they're doing anything about this now and if so, how long they're looking at to getting it resolved. I have called them however and even had a tech out here in my neighborhood, and as of then, they weren't even acknowledging that there was any kind of an area wide problem. I think we both know better than that.
Anyways, I guess at this point it's to each their own how they choose to resolve this or how it's affecting them.
I've certainly seen nor heard however anything encouraging about it getting fixed anytime soon.
~Rick |
|
| Still having problems here at 1030 on a sunday night
Not acceptable! If problems continue into tomorrow, Comcast will be receiving a call from me! |
|
robctrob
join:2004-04-09
Waterbury, CT | reply to Rick
How nice, I'm already downloading at 100-150KB/sec now and it's only 12:15 PM. Getting earliar and earliar as the weeks go on. |
|
 skyjock41Shag DieselPremium
join:2001-12-11
Patrick Afb, FL | Call and complain. Get credit for your service. I would dodge DSL for the time being.
I had issues with my dsl service. Plus the whole contract thing.
I am back with comcast. I see zero slowdowns in my area. I get full bandwidth. Click my ATT DSL isp review to read about my problems with DSL.
I cant order sports PPV packages threw comcast. It is not available on the network here in Mystic. Seems to me Comcast needs to rebuild the whole states system. |
|
RickPremium,MVM
join:2001-02-06
Waterbury, CT | reply to robct
said by robct:How nice, I'm already downloading at 100-150KB/sec now and it's only 12:15 PM. Getting earliar and earliar as the weeks go on. Yep..same here Rob. I was just going to post that as of today, I'm now seeing these sub 1000k speeds even prior to noon.
I won't be staying with Comcast long if this keeps up.
I'm going to call them this afternoon.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
|
