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[northeast] Awful experience with FiOS customer support :( »
« verizonservicepoint.exe  
AuthorAll Replies

SD6

join:2005-03-26

reply to JTRockville
Re: Consumer Reports: FiOS on Top!

said by JTRockville See Profile :

It takes two parties to reach an agreement. The government offered and Verizon accepted agreements to take incentives in exchange for promised fiber. When the promised fiber was not delivered no one was held accountable. Verizon and the government share responsibility equally.

You analogy is a disingenuous. Here's a more appropriate one. If you claim a deduction for interest on a mortgage, but never actually buy a house or pay interest on a mortgage, is it the government's fault for offering mortgage deductions?
JT,
Assuming you are talking about PA, and all of the teletruth allegations, Verizon never broke any promise. Verizon had some obligations, which they met, and some obligations, such as the delivery of fiber, that were unilaterally lifted by the PUC. They never claimed they delivered fiber when they hadn't.

What everyone seems to forget or not know is that the R&D that Verizon spent on fiber technology because of the tax incentives did not go to waste; we are seeing the results of it (finally!) in what is now known as FIOS.


JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
·LINGO
·Sprint Mobile Broa..
·surpasshosting
·Verizon FIOS

Ah yes, I did forget that ugly little tid-bit about the powers that be in PA letting VZ off the hook, though it's hard to believe VZ didn't play an under-the-table role in that dirty deed. Nonetheless, it's a shame to see this topic get all muddied up with that mess.

Verizon deserves kudos for a job well done in rolling out FiOS, and it's really nice to see the public acknowledgement. I didn't realize until I read the article how lucky (was it really just luck???!?!?) we are to have the future faster - those of us who got lit, that is.

Artec

join:2003-02-23
Middletown, NJ

As FIOS gets closer and closer to my House.. I am around it by 3 area's parts of my Town Union Beach, and Hazlet. I am hoping my CO is next in line since Keyport CO is done. But yet Cable trolls still think its better, I was able to see FIOS TV in person in a house the other day and all I can say is that soon as it comes to my area....BYE BYE COMCAST!!!!!!!!!!!

druber

join:2000-04-11
Marlborough, MA
reply to JTRockville
In fairness also, I give Ivan Seidenberg huge kudos for having the stones to ignore the short-sightedness of wall street investors by pressing ahead with FIOS.

MichaelWacey
Premium
join:2005-01-30
Berwyn, PA
·Comcast
·Verizon FIOS

On top of that, Verizon has done an excellent job balancing Technology and cost. The current FiOS service offers very fast speeds with little or no change inside the home. I imagine that this was not an easy balance to achieve. There must have been many late night engineering and marketing meetings. My only hope is that FiOS infrastructure will last as long as the Telephone infrastructure it is replacing.

I have had FiOS since February 3, 2007. We have TV, Internet, and Phone. So far, it has been great.

datwell1

join:2002-01-08
Falls Church, VA
·Verizon FIOS

reply to druber
said by druber See Profile :

In fairness also, I give Ivan Seidenberg huge kudos for having the stones to ignore the short-sightedness of wall street investors by pressing ahead with FIOS.
Yes!! And FiOS is the best internet service I have ever used!

--Doug


JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
·LINGO
·Sprint Mobile Broa..
·surpasshosting
·Verizon FIOS

reply to MichaelWacey
said by MichaelWacey See Profile :

My only hope is that FiOS infrastructure will last as long as the Telephone infrastructure it is replacing.
I hope it lasts until.... someone figures out something faster. If/when someone can harness speeds faster than light, I hope Verizon rips this puny glass pipe right out of my 'hood brings whatever-it-is with as much gusto as when they rolled out fiber optics.

But I bet fiber optic networks will rule for a good long time.


twilleyj

join:2001-11-10
Odessa, FL

I just got the flyer, and noticed in the SMALL print in the bottom that BroadBandReports.com was actually mentioned! (without a copyright)

It says: "* Please see Broadband Reports, »Consumer Reports: FiOS on Top! "

That is some strange advertising...especially knowing you guys/girls and how you act!

Does this mean that Verizon actually reads our rants?!

Begin Rant:

If so: ATTENTION VERIZON - Please stop all your secretive crap. We the people, who actually pay for your service would like to know what's coming up, and when. Not hard dates, just estimates. I for one am getting tired of all this guessing about when a patch is coming out, or when the new guide is coming out... What's wrong with a little interface with your techie customers?!

When a patch breaks something, admit it.
Then, just then tell us what your doing to fix it.

A few official posts on this blog (which you are reading) would prevent thousands of support calls. Hell, half of us just call Verizon support to see if we can fool some Support newbie into "throwing us an info bone" about something you should be explaining to us anyway!

God forbid you (Verizon) may actually learn something from your customers! We actually want FIOS service to be the best possible. I alone pay you over $2000.00 per year for your service. Can't you at least keep me informed?! Is it asking too much?!

End of Rant.
--
......


GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA
·Verizon FIOS
·Verizon Online DSL


edit:
April 10th, @10:21PM

My comments are not copyrighted, so that's probably OK. Verizon employees staff the Verizon Direct forum, so a link to DSL reports is understandable. My experience with Verizon has been very positive, especially with the Verizon Direct forum. I understand that they actually listen to survey responses if you select "Love Your FiOS TV, share your inputs" at this URL: »www22.verizon.com/content/fiostv···s+tv.htm

I have a major rant with Consumer Reports, an organization that promotes itself. But it's way OT, and I don't want to flag the mods (difficult not to do with my opinions, so I'll stop here).

nascar

join:2000-02-28
Verona, NJ
·Verizon FIOS
·Comcast

reply to twilleyj
said by twilleyj See Profile :

I just got the flyer, and noticed in the SMALL print in the bottom that BroadBandReports.com was actually mentioned! (without a copyright)

It says: "* Please see Broadband Reports, »Consumer Reports: FiOS on Top! "
I was amazed to see that too. Maybe we have more influence than we think.
--
Comcast of NJ II - Union/Verona
Forums » US Telco Support » Verizon » Verizon Fiber Optics[northeast] Awful experience with FiOS customer support :( »
« verizonservicepoint.exe  


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