Habermill
join:2006-05-25
Buffalo, NY
| [Cable TV] Western New York Upgrade?
When will Time Warner upgrade the former Adelphia network in WNY to add more digital cable channels, HDTV channels, and an all digital lineup like Rochester & Syracuse markets?
In addition, when will phone service be added and the internet provisioned from Adelphia to Time Warner? |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| Upgrades are all ready underway.
Internet will transition close to the end of the month, and some areas will have phone service shortly after that.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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TrainBuff
The New Haven Railroad
Premium
join:2003-05-01
Buffalo, NY
clubs: | Hob, Thank you! I was curious myself but did not want to post knowing that the transition takes time and figuring that they want to do it right with no or little problems. |
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Steve Mehs
Go Sabres
join:2005-07-16
| reply to Habermill
Unrelated, but what does it take to upgrade an area to Digital Phone? Is it software related on TWs end, do they have to upgrade lines, or what? I’ve been on a Digital Phone notification list for over a year now, I call up a few times a month to see if it’s available to me. I was once told Marillia should get it in 1Q07, but that didn’t happen. I called yesterday and the CSR said I was unserviceable since my phone service from Verizon is out of East Aurora. What would that have to do with anything? If I lived a mile north I’d have an Alden phone exchange and Alden has Digital Phone.
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Time Warner Cable Subscriber
Digital Cable & Road Runner Premium
252 Channels, HD DVR & 15/1 Broadband |
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Progz
join:2005-12-28
Lancaster, NY
| reply to hobgoblin
said by hobgoblin  :Upgrades are all ready underway. Internet will transition close to the end of the month, and some areas will have phone service shortly after that. Hob Yeah your right about that. Its kinda funny I just called the tech support like 1min ago jump on here and to found some new news about the switch well i called about the switch and the person also said at the end of this month (probably). |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs: | "Yeah your right about that"
I mostly am 
Hob |
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Progz
join:2005-12-28
Lancaster, NY
| said by hobgoblin :"Yeah your right about that" I mostly am Hob why is that do you work for time warner or something?
many times i called and tech support was wrong. |
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TrainBuff
The New Haven Railroad
Premium
join:2003-05-01
Buffalo, NY
clubs: | Hob is usually never wrong! |
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BurntCricket
Gotta Do What Ya Gotta Do
Premium
join:2000-09-02
Here
clubs:
 ·RoadRunner Cable
| This is mostly because he doesn't say anything until he "Has his ducks in a row", for months people asked "when is this or that going to happen" and his answer almost always was "I can't say" I took this to mean if he wanted to keep his job, or I am not privy to that information.
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He doesn't have issues, he has a subscription. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| said by BurntCricket :This is mostly because he doesn't say anything until he "Has his ducks in a row", for months people asked "when is this or that going to happen" and his answer almost always was "I can't say" I took this to mean if he wanted to keep his job, or I am not privy to that information. Posting Corporate information in this forum is not recomended ever. I said on many occasions that dates are never set in stone thus coming in here and giving dates that won't happen just destroys my credibility.
If it was revealable I revealed it.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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BurntCricket
Gotta Do What Ya Gotta Do
Premium
join:2000-09-02
Here
clubs: | Yeah I should have added, when you DID have public information to disclose you did.
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He doesn't have issues, he has a subscription. |
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Champer
join:2004-04-07
Buffalo, NY
clubs:
| said by BurntCricket :Yeah I should have added, when you DID have public information to disclose you did. No offense to anyone here, but, as you said, IT'S PUBLIC INFORMATION!!!! so therefore, the only thing Hob was doing was making people lazy by not looking the information up themselves. Too each his own I guess, I rather enjoyed the information as well as we NEVER got ANY information in the call center as an AGENT OF THE COMPANY, who is SUPPOSED TO GET THAT INFO BEFORE THE PUBLIC DOES!!!!!!! (I hope your higher ups are reading Hob) and I'm sure that hasn't changed in the last 4 months either. Those agents are like mushrooms, left in the dark and fed $h!t. No sir, I don't miss it. 
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No animals were harmed in the transmission of this post, but the pitbull living next door is living on borrowed time i tell you! |
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Realtech23
Premium
join:2006-03-27
Olean, NY
·RoadRunner Cable
| reply to Habermill
I do agree with Champer in the fact that i do not miss being blind sided by the company and left in the dark most of the time. What I do miss is working with Hob and Getting a heads up when we were Adelphia and miss talking about those Yanks!!! Only one reason i can not wait for TWC to transform Olean is because of the Super Slowness because the cards that are having problems won't be touched until such time. Go Yankees and Sabres and Bills!!!
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I am the Coyote |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| reply to Champer
"we NEVER got ANY information in the call center as an AGENT OF THE COMPANY, who is SUPPOSED TO GET THAT INFO BEFORE THE PUBLIC DOES!!!!!!! "
Intesting, the information was there all the time...In most cases you just had to read it. One day you will understand how hard it is to put information in the hands of 800 people at the same time.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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Champer
join:2004-04-07
Buffalo, NY
clubs:
| said by hobgoblin :One day you will understand how hard it is to put information in the hands of 800 people at the same time. Hob Yea, because a simple email, or a posting in SOS would NEVER work would it? C'mon, the information was never there and there was never an attempt to put it out because, as you said "it's too hard to send out a mass email to someone, or make a simple post on an internal website."
Please, Hob, don't try to talk down to me as if I know nothing of what you do. The fact that the information was never posted, never sent in email, never communicated in ANY way to ANY of the agents, so the only thing we could do was go by either rumor in the call center, or drill someone higher up to get the information. Why do you think some of us were on mailing lists that we were never supposed to be on? some day you will figure out that your way of communicating information is ALL wrong. 
Sorry to go off topic like that, but I cannot STAND to be talked down to.
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No animals were harmed in the transmission of this post, but the pitbull living next door is living on borrowed time i tell you! |
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SkellBasher
Yes Sorto, I'll take my Prozac
join:2000-10-22
North Tonawanda, NY
| No disrespect Champer, but I have to side with Hob on this one. I just got done having this same argument with 15 techs in my call center. We posted internally for an entry level position in network ops. This was posted on a board, and emailed out to all departments.
Our tier two tech agents swore on their grave that they didn't know anything about this position, and had never been told. The photo of the posting on the job board in their cafeteria? 'We didn't see it.' The email that went to two separate email aliases that those folks are on? 'We never got it.' Even after being presented with the emails pulled directly from their mailboxes, they accused us of putting them there after the fact.
People see what they want to see, and hear what they want to hear. I won't deny that at times when I was there, things simply weren't passed out, and he had to resort to alternative means to get information we needed. But for the vast majority of things, the info is there.
The information food chain should flow down the chain from upper management, to call center management, down to the team supervisor level. I'd venture to guess that if half of the sups that were there in my day are still there now, you can thank them for not getting things down to the agents. They were always bad at that. |
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BurntCricket
Gotta Do What Ya Gotta Do
Premium
join:2000-09-02
Here
clubs:
·RoadRunner Cable
| reply to Champer
I always thought the information was kept "secret" so it wouldn't get in the "wrong hands" before they were ready, I am 100% sure some did receive information long before the general staff and public so they could prepare, its called "Need to Know", you don't need to, so you don't know.
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He doesn't have issues, he has a subscription. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| reply to Champer
The worst thing you can do is overcommunicate and communicate information that can and will change several times. This was seen in the LA Migration. Lots of information was communicated in advance to agents and the customer base and then subsequently it changed several times.
Confusion reigned supreme at that point because people were all on different pages and the result was chaos.
I would much rather communicate information when I am sure its accurate even if that means communicating it at the last possible point.
From an HSI aspect within Adelphia we were supporting systems scattered across the whole of the USA. Changes made in Bumfluff PA had to go through several communication points before they even reached the call center. By the time they did reach us, several changes were following along behind!
The way TW is organized by division level makes communication somewhat easier as there are many less communication points.
I was not talking down to you at all. Most first level support agents feel they can run the business better than those trying to do it.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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MacLeech
The one and only
Premium
join:2001-07-14
SoCal
| reply to BurntCricket
A big issue with information dissemination is that most people only remember particular information that DIRECTLY affects their day to day life. They could be given a whole load of information and walk away with only one memorable item.
A constant stream of written or emailed info doesn't always help either.... soon it becomes just another pile of stuff to toss out or ignore because there's too much of it to read.
After awhile only the people DIRECTLY involved with upgrades or upcoming projects know any specific details. Everyone else who got the same info digests it down to "its coming in months" or "its coming tomorrow" and its "some new HSI tiers and HD channels" and tosses the rest of the info out.
Information overload is very real...
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Don't mind me, I'm just trying to help...
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Champer
join:2004-04-07
Buffalo, NY
clubs:
| reply to hobgoblin
said by hobgoblin :I was not talking down to you at all. Most first level support agents feel they can run the business better than those trying to do it. Hob Whoa whoa whoa there Hob, 1. I never said I could run that business any better, although I bet I could have kept it out of bankruptcy with ease. 2. You're doing it again with that simple statement. Apparently you will need to learn to talk to people on a level playing field in order to get respected anywhere, at least, that's the way I look at it.
Never have I talked down to someone, or thought they were beneath me, except for a certain T2 rep from Adelphia, who's name will remain Aaron...err...anonymous, YOU know who you are, you big tub o laughter you.  And you know what, it's gotten me a quite a few friends in high places, and quite a few in low places....where the whiskey drowns, and the beer chases my blues away.....sorry, daydream, anyway, that's the way I look at it.
to your point about the information changing before it gets to a call center.....well, that is hardly the agents fault, and definitely not the customers fault, so why should we take the brunt and basically lie to the customer. We, meaning any team I was on, was always told to do the best you can with the little information you got, which wasn't much, so therefore, we would....do the best we could, and THAT'S why you get people on here posting that tech support is a bunch of idiots and every time they call they get a different answer.
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No animals were harmed in the transmission of this post, but the pitbull living next door is living on borrowed time i tell you! |
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