 nopingno route to hostPremium
join:2007-01-09
3 edits | reply to KA3SGM
Re: [northeast] Lost HBO West(s), MSNBC, getting fed up >Did the Verizon techs re-wire any of your house, or replace connectors from before?
No. That's what the tech was sent out to do (FSC: "we're going to send someone out to redo all the old coax that Comcast ran that the installers likely should have, hopefully that'll fix the problems you're having") but all that got replaced was a STB (tech: "signal is fine, I don't know why the FSC wanted to send someone out to replace it").
>What time did HBO-W and MSNBC go dark? How long were they out for?
Saturday evening. Still dark as of this morning, never any images after it first went out. Looks like I won't get to watch my favorite left-of-center news program later tonight.
>It would be interesting to note, because this could be a headend problem, or solar outage problem, because HBO and MSNBC are both downlinked
I'm curious, if this were the problem, why was I repeatedly told that I am "the only one in this area experiencing the problem"? For what it's worth, I've never seen a channel disappear like you've described, not even with Comcast. |
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 GeekNJPremium
join:2000-09-23
Waldwick, NJ | said by noping:>It would be interesting to note, because this could be a headend problem, or solar outage problem, because HBO and MSNBC are both downlinkedI'm curious, if this were the problem, why was I repeatedly told that I am "the only one in this area experiencing the problem"? What would be a more appropriate response is "You are the only one that has called in with the problem.".
I have at least 1 neighbor now that I know has FIOS and I could ask if they are experiencing the same thing. Do you have any neighbors that have FIOS and you can see if they are experiencing the same issue?
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RAH
join:2007-03-16
West Chester, PA | I live south of West Chester in Pocopson township. This morning no MSNBC. I havn't had time to investigate with other FIOS neighbors yet. |
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Reviews:
 ·Verizon FiOS
| Also in Pocopson. No MSNBC here, either. or HBO West.
Guess it's not a problem of someone's home wiring or ONT. Feel free to call the FSC people and start slapping 'em around.
They should know if they have a multi-channel outage for a large block of homes. Sloppy, sloppy, sloppy.
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Back writing about tech, read me at www.tektruth.com |
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nopingno route to hostPremium
join:2007-01-09
1 edit | reply to GeekNJ
said by GeekNJ :
What would be a more appropriate response is "You are the only one that has called in with the problem.". If I had gotten a response like that instead of the generic "it's a problem with your house," I'd have been somewhat more satisfied.
As far as I know, I'm the only person in this development with the TV service (others that I know have internet and phone but not TV).
said by MagScribe :
Guess it's not a problem of someone's home wiring or ONT. Feel free to call the FSC people and start slapping 'em around. They've already scheduled for two people to come out tomorrow (a "foreman" and a "normal repair" guy). Should I cancel the appointment (seeing as how it's not just me; technicians coming out would just be a waste of everyone's time)?
During my morning commute this morning, I decided to call up Encore to see if they would be willing to credit me - a gruff person said that they don't handle credit for downtime, that I'd have to talk to the FSC (uh, right, which explains why Encore credited me for all the downtime and problems last month) and I ended up getting bounced around different departments.
And while I write this post during a break, I'm watching TV through the Slingbox - the channel that I watch for left-of-center commentary is flickering on and off, something that it wasn't doing all of yesterday.
What a mess. I'm still looking for some sort of corporate address that I can write a letter to complain to about this less-than-ideal service.
Edit: And there it goes, it's back up, just like that. |
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GeekNJPremium
join:2000-09-23
Waldwick, NJ | HBO West works fine for me in Northern NJ. We don't have MSNBC though so I can't check. |
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| MSNBC is back, but not HBO-W. Issues remain at the FSC...and it would be nice if someone were to come on here from VZ and acknowledge it.
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Back writing about tech, read me at www.tektruth.com |
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barje
join:2002-06-24
Park Ridge, NJ | reply to GeekNJ
GeekNJ will be ever get MSNBC or does Cablevision have us locked out? |
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GeekNJPremium
join:2000-09-23
Waldwick, NJ | They say it has to do with some contract with CV/MSNBC but I haven't heard anything official. Just seems odd that NY, served by CV, has MSNBC and SNY-HD and Northern NJ doesn't. |
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 JeepMattC'mon the UPremium
join:2001-12-28
Wilmington, DE
kudos:2 | reply to MagScribe
HBO-West / MSNBC coming in fine in DE.
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"ONE team - ONE city - ONE dream!!" |
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 matcarlPremium
join:2007-03-09
Franklin Square, NY
1 edit | reply to GeekNJ
Geek
NY doesn't have MSNBC, just SNY HD |
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GeekNJPremium
join:2000-09-23
Waldwick, NJ | Ah. I thought you did. |
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