reply to masterwolfe2
The CSR might not even be aware... who knows? Shortly thereafter, I canceled my account with them, since they also lied about a supposed upgrade in my area, which never happened.--Dishplayer 625, DirecTV Plus R15, Windstream Ultra DSL
You are right, the CSR might not be the problem and she might have been told to answer that way. As a corporation, they still lied to you.
