 Geo
@comcast.net | reply to Geo
Re: Comcast again starts to cut off Internet bandwidth hogs "...They tell you to cut back. You don't. You get terminated. Pretty simple. Cut back means stop abusing the service. What is complicated about that?..."
Well, if you take the time to read the blog I linked to instead of just commenting without any information, you'll see the guy who's Internet service was terminated did cut back and even asked Comcast how much to cut back.
Apparently, he contacted the Customer Service department about his warning letter and they emphatically told him their was no problem. Still, he substantially cut back on his downloads, (he thought) even though he had no idea how much he should cut back. The Abuse Department (which customers cannot contact directly), still went ahead and terminated his Internet service.
If the tale is true, it seems to me this is unprofessional customer service and poor communications by any standard, but in my experience, it's also representative of how poorly Comcast treats customers -- with arrogance and disdain. |
