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| Verizon Premium Tech support I am one of the Premium Technical support agent and I can see why some people are discouraged about the support that they may receive. I would like to assure you that the Premium support is just what it implies..a much more direct approach to solving the customers problems for a small fee. I have personally helped customers solve issues that would have cost them hundreds of dollars to repair and they only had to pay the 9.99 for a month. The support removes most of the boundaries and time limits that a standard support agent has. They are also more like the cream of the crop when it comes to education level and verizon has strict guidelines, testing, and training for their premium agents. There is a direct number to the support team so the customer no longer has to ride the number pushing carousel in order to talk to an agent. The agent has the responsibility to solve the customers issue and will not pass the buck so to speak so the customer need not worry about hearing.."sorry we don't support that". If the agent that the customer is talking to does not know the answer they have the ability to use all resources including the Internet, books, OEM manufactures or other support agents to assist them in finding the answer. This goes way beyond the standard support agents boundaries. The is the maiden voyage of a this type of service and I think that one should try it and see for themselves the quality of the service before one condemns it. | |
 en102Canadian, eh?
join:2001-01-26
Valencia, CA | Has Verizon set up tech support out of Thunder Bay area ? | |
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