inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK | what kind of testing?
I hope its more than an A+ certification and taking some online courses. |
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MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
 ·Cox HSI
| said by inteller  :I hope its more than an A+ certification and taking some online courses. I wouldn't count on that.
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-Put this in your profile if you know someone who is fighting, has survived, or died from ninja attacks. |
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GemSnake
Premium
join:2000-10-19
3rd layer
clubs:  | reply to inteller
It's not. No skilled tech in their right mind would do this for $12-$15/hr. Unless they are desperate for a job.
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"In a fight between you and the world, bet on the world." - Franz Kafka |
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sd70mac666
join:2003-06-05
Saint Albans, VT
| Let's put it this way guys. I've got a 15 year old cousin that is mentally handicapped, and is deaf. if I tought him how to do everythign he probably could. He's not stupid by any stretch. one of my other cousins has a degree in computer programming. Sounds like he's way too overqualified and for premimum tech support? Does that mean "deviate from script and listen to the customer?"
I'd want more. When my cousin has to repair computers he charges a reasonable rate, unless you're related to him, which I am then I get my computer fixed for free. But he tells me to do it myself first so that's what I end up doing unless it's screwed up. And I know damn well he woudn't charge me for tech support. |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | reply to GemSnake
I think Verizon should pay me and every other regular over in the Verizon forums $12-$15/hr. in back pay for the horrible level of support they've provided people. |
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Joe12345678
join:2003-07-22
Des Plaines, IL
1 edit | reply to inteller
said by inteller :I hope its more than an A+ certification and taking some online courses. I hope they know more about math then the other call center reps »www.verizonmath.com/ |
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exseven
Premium,VIP
join:2003-05-23
Beamsville, ON
| said by Joe12345678 :I hope they more about math then the other call center reps » www.verizonmath.com/ me fail english? thats unpossible! |
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penawab2007
join:2007-03-28
Old Town, ME
| reply to inteller
You can also imply this, that Verizon is conceding their existing tech support and how it's structured suxx big time, and to get some quality help, YOU HAVE TO PAY FOR IT! What should have come before was just phone number with people who think they can help you, AND WE KNOW IT. But since you (the customer) have very few alternatives in many areas of the country, WE DONT GIVE A RATZ ARSE.
I do realize, this premium support covers other stuff too, but lets face it, many times, a person's PC is PART of the problem anyways when they've got connection issues. Believe me I was a DSL TS person myself for a higher speed company, and when folks didn't get the max, usually 4/5 mbps and Up, they'd be calling accusing the lines. 9 times out of 10 it was a modem/pc/router scenario, so its a little hard to place absolute blame, so Verizon is saying now, they'll cover this stuff, which they should have all along.
The thing I want to see, is if they'll actually give some sort of adequate level of support, b/c based on what I've personally seen the last 6 weeks, customers may do better to call that Computer techy cousin or nephew/niece, cause so far their TS has been the pits.
We'll sEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE!!!!!!!!!!!!!!!!  |
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GemSnake
Premium
join:2000-10-19
3rd layer
clubs:
| said by penawab2007 : 9 times out of 10 it was a modem/pc/router scenario, so its a little hard to place absolute blame, so Verizon is saying now, they'll cover this stuff, which they should have all along. But you are failing to mention that they are saying they will help you with pretty much anything - video cards? sound cards? external drives? video game consoles???
It is himan nature to try to get more for less. They will fail miserably. I am not saying this because I want them to fail. I am saying this because I spent 3 years with DSL support.
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"In a fight between you and the world, bet on the world." - Franz Kafka |
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