penawab2007
join:2007-03-28
Old Town, ME
| reply to inteller
Re: what kind of testing?
You can also imply this, that Verizon is conceding their existing tech support and how it's structured suxx big time, and to get some quality help, YOU HAVE TO PAY FOR IT! What should have come before was just phone number with people who think they can help you, AND WE KNOW IT. But since you (the customer) have very few alternatives in many areas of the country, WE DONT GIVE A RATZ ARSE.
I do realize, this premium support covers other stuff too, but lets face it, many times, a person's PC is PART of the problem anyways when they've got connection issues. Believe me I was a DSL TS person myself for a higher speed company, and when folks didn't get the max, usually 4/5 mbps and Up, they'd be calling accusing the lines. 9 times out of 10 it was a modem/pc/router scenario, so its a little hard to place absolute blame, so Verizon is saying now, they'll cover this stuff, which they should have all along.
The thing I want to see, is if they'll actually give some sort of adequate level of support, b/c based on what I've personally seen the last 6 weeks, customers may do better to call that Computer techy cousin or nephew/niece, cause so far their TS has been the pits.
We'll sEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE!!!!!!!!!!!!!!!!  |
GemSnake
Premium
join:2000-10-19
3rd layer
clubs: 
| said by penawab2007  : 9 times out of 10 it was a modem/pc/router scenario, so its a little hard to place absolute blame, so Verizon is saying now, they'll cover this stuff, which they should have all along. But you are failing to mention that they are saying they will help you with pretty much anything - video cards? sound cards? external drives? video game consoles???
It is himan nature to try to get more for less. They will fail miserably. I am not saying this because I want them to fail. I am saying this because I spent 3 years with DSL support.
--
"In a fight between you and the world, bet on the world." - Franz Kafka |
