Well, the ticket response was fast, if rather unimpressive:
"As DSL-related troubleshooting must be performed in real time while you are on-location with the issue occurring, please dial our 800 number [from a cell phone if possible] instead of updating the ticket online. We will have to complete several troubleshooting steps and line tests with your physical cooperation which may include disconnecting and reconnecting various hardware on your LAN. Agents are available 24 hours a day, seven days a week in our call center at 1-800-556-5829."
I think I'll just close it after I update my dns servers. blah.
Anyone else have access to dig? What does a:
dig @126.96.36.199 dslreports.com
return for you? ";; connection timed out; no servers could be reached" for me.