| Brooklyn BA Horror Story Murphy's got me by the short hairs for sure. It's been 75 days since the splitter was installed, line tested good to 7 Mbps, and solid sync established; and I have not ONCE been able to logon to the account setup server. I've had my "profile" rebuilt again and again, and FIVE trouble tickets closed without finishing the job or even checking if I had connectivity. My "best friend" at Broadband has been very good about getting back to me -- he even sent my case to some kind of Internal Affairs-type team that investigates when the CO repeated closed trouble tickets without fixing the problem. Can you imagine that is such a common problem at BA that they have a team that does nothing else? It's a damn good thing I don't NEED DSL. I'm starting to have wild Rambo-like fantasies about invading the Bridge Street CO and knocking heads or whatever it takes to just fix it. |
