MDReferee
Federal Flack
Premium
join:2001-10-21
Germantown, MD
 ·Verizon FIOS
| reply to jacktaw
Re: Comcast connection to Pair Networks
Same problem here in the DC Area... Can't get php.net, nor none of the sites I have hosted on a virtual dedicated server with GoDaddy...
I can SSH to my server, but it hangs when it tries to send me any output (from top or ps or even a long ls command)... I can reproduce the 404 message just like the poster above, but I think we're dealing with a problem that has to do with the amount of data flowing through the pipe... Is that even possible? Packet fragmentation? I'm grasping at straws...
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I'm sorry... We're currently experiencing an interruption in service... |
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bailunrui
@comcast.net
| reply to jacktaw
Suddenly I cannot access livejournal.com, digg.com, vox.com, or yahoo mail.
I tried pair.com with the same results. But here's the weird thing - my brother (who is on the same home network as me) can access livejournal (I haven't asked him about the others).
I can ping and tracert to my heart's content but nothing via http. |
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lorennerol
Premium
join:2003-10-29
Seattle, WA | reply to MDReferee
I had to VPN to a client system on a different ISP to get my email from Pair.
It could be asynchronous routes and the return isn't working. Clearly it's not just a Pair issue. |
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bailunrui
@comcast.net | reply to bailunrui
Oh, and I'm in Baltimore, MD. |
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Dragons
join:2005-11-28
Fredericksburg, VA
| I cannot reach pair.com or php.net or some of the other sites mentioned. Other sites mentioned I can get to. I am in the DC area. Some of my core sites that I surfed earlier today I can reach. Some I cannot. So there definitely seems to be some sort of issue with Comcast. |
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jacktaw
join:2003-01-03
Derry, NH
| reply to lorennerol
It's got to be a return route problem. I can connect to my servers at Pair via FTP....but can't get the directory listing, even in Terminal.
However, I can SSH into them and get everything.
I'm guessing this is a Comcast issue. Think it's worthwhile to call them....or will I just be wasting my time trying to get through Level 1 and 2 techs.
-Kevin |
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Dragons
join:2005-11-28
Fredericksburg, VA
| reply to Dragons
I have the same issue FTPing to my site on ipowerweb. Different provider than yours.. I can FTP in.. get authenticated.. and fail the directory listing.
I think you should call.. the more of us that call, the more it is raised to their attention. It is clear there is an issue, but it varies between us as to which sites we can reach and which we cannot.
So yeah, everyone that reads this, that is having a similar issue, needs to call and log a ticket. The wider the variety of tickets received the more obvious there is an issue that needs fixing. |
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lorennerol
Premium
join:2003-10-29
Seattle, WA
| reply to jacktaw
said by jacktaw  :I'm guessing this is a Comcast issue. Think it's worthwhile to call them....or will I just be wasting my time trying to get through Level 1 and 2 techs. Huh? Comcast has level 2 techs? 
This is posted at Pair:
[Apr 19, 2007, 6:47 PM] Network Problems
We are currently receiving widespread reports of difficulty reaching sites hosted on our network from the Comcast network. We are attempting to address the issue with Comcast, as there appears to be no problem on this end. This is at least the third recurrence of this type of problem this year; we remain hopeful that Comcast can resolve the difficulty. I'm betting Pair has a better chance of getting through the "Please restart your cable modem...please connect your computer directly to the cable modem...please reload Windows on your PC..." drone-speak than I do. |
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woodlake
join:2003-08-26
Douglasville, GA | reply to Dragons
Same problem here in Atlanta, Ga.
Tried to access all of the above websites to no avail.
Can you guys try myspace.com? My wife and son are so lost without it tonight. |
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Evan
@Level3.net
| reply to lorennerol
I have called Comcast twice about this and sent them an e-mail to their support department. They said that they have people looking into the problem but can't give me any idea when it will be fixed. Pair Networks told me that this has happened a couple of other times with Comcast in the past. |
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sujal
@comcast.net
| reply to jacktaw
I can't connect to any pair.com domain or Yahoo mail. I think there is something they're doing. I have a number of About to call comcast.
Pinging the hosts are fine, and ssh/telnet work great to the other ports. If I telnet to port 80 and try to manually issue an HTTP request, it hangs. Something on Comcast's network is doing something.
THanks for posting this.
BTW, I think it's localized to the northeast. I'm in teh Hartford area, and the traces above are from the Boston area.... This sucks.
Sujal |
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schipperke
join:1999-11-29
Potomac, MD | How about tradestation.com , I can't login, or get to that web page. If I go through a web proxy, I can get to the site no problem. Hello FIOS..?? I'm getting a bit tired of Comcast |
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uncle zev
@comcast.net | reply to jacktaw
its been happening to me in atlanta for hours now......big pain in the butt |
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digifad
join:2004-04-05
Culpeper, VA | reply to jacktaw
I'm in the same boat. Can't get to many sites. And many others don't load due to ads from these inaccessible sites.
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----digifad |
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gordol
@comcast.net
| reply to jacktaw
I'm in Dover, NH. Can't reach pair.com either. Meaning I can't get my email. Relevant snip from a tracert:
11 15 ms 14 ms 15 ms po-11-ar01.chartford.ct.hartford.comcast.net[68.87.146.26]
12 * * * Request timed out.
13 19 ms 17 ms 18 ms 64.215.24.85
14 42 ms 42 ms 41 ms PAIR-NETWORKS.ge-3-2-0.ar2.cle1.gblx.net [146.82.33.170] |
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gilligun
Shipwrecked
Premium
join:2002-11-22
Denver, CO
 ·Comcast
| reply to jacktaw
NP here
Tracert:
04/19/07 20:23:11 Fast traceroute www.pair.com
Trace www.pair.com (66.39.3.7) ...
1 No Response * * *
2 68.86.129.65 16ms 0ms 0ms TTL: 0 (ge-2-5-ur01.denver.co.denver.comcast.net ok)
3 68.86.103.1 15ms 16ms 0ms TTL: 0 (te-8-3-ar01.denver.co.denver.comcast.net ok)
4 68.86.103.142 0ms 0ms 0ms TTL: 0 (No rDNS)
5 12.125.159.89 16ms 0ms 0ms TTL: 0 (No rDNS)
6 12.123.207.150 47ms 47ms 32ms TTL: 0 (tbr2-p013702.dvmco.ip.att.net bogus rDNS: host not found [authoritative])
7 12.122.10.117 47ms 31ms 47ms TTL: 0 (tbr1-cl32.cgcil.ip.att.net bogus rDNS: host not found [authoritative])
8 12.122.9.134 31ms 47ms 31ms TTL: 0 (tbr2-cl22.cgcil.ip.att.net bogus rDNS: host not found [authoritative])
9 12.122.10.94 47ms 46ms 47ms TTL: 0 (tbr2-cl3641.phlpa.ip.att.net bogus rDNS: host not found [authoritative])
10 12.122.12.106 47ms 31ms 47ms TTL: 0 (gbr1-p80.phlpa.ip.att.net bogus rDNS: host not found [authoritative])
11 12.123.137.21 31ms 47ms 46ms TTL: 0 (gar1-p360.phlpa.ip.att.net bogus rDNS: host not found [authoritative])
12 12.118.191.18 47ms 47ms 47ms TTL: 0 (No rDNS)
13 No Response * * *
14 66.39.3.7 47ms 47ms 47ms TTL: 51 (www.pair.com ok)
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Why do I have long hair?? It covers my bald spot! |
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Moorecards
join:2001-10-19
USA | reply to jacktaw
same here in PG County MD with many sites but yet thru the AOL browser in the client version I can get to them
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donmoores.com |
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Paully
@cnc.net | Same here in Montgomery County MD (DC). DNS resolves fine, ping, trace all fine. Http, not fine. |
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A52
@earthlink.net | reply to dadkins
I'm on comcast and can't get to spamcop.net or pair for POP e-mail or HTML in a browser in any of 3 Macs on OS9 and OS X, BUT I can get it fine on Windows XP. Comcast knows about GODADDY problems, but not these. |
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Gary at QGMCOM
@comcast.net
| reply to jacktaw
I just chatted with Comcast.. here it is for the amusement value at least:
Joanna :Thank you for taking the time to contact Comcast today. My name is Joanna, how may I be of assistance to you?
Gary:Hi Joanna! Currently Northeast Comcast customers cannot reach a number of sites (via http request) hosted at pair.com and many others due to an apparent return routing issue - what's the ETA for a fix?
Joanna:We appreciate that you have taken the time to alert us of the current issue. Our engineers are aware of the issue, and are already investigating. We do not have an estimated time of resolution, but we are confident that services will be restored shortly. We apologize for any inconvenience that this has caused. Please be assured that we will use this event as an opportunity to learn, and the information we gather will be applied towards making our network even more reliable.
Gary: ::sigh:: thanks
Joanna:You're welcome, will there be any other questions or concerns I can help you with this evening?
Gary:no, that's it. If it helps, PLEASE let anyone you can know that this is a MAJOR issue. Thanks again.
Joanna:Ok, then you have a good day, and thank you for contacting Comcast. |
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