Re: what the hell is this? in Suddenlink

Re: what the hell is this? in Suddenlink http://www.dslreports.com/forum/r18207456 en Fri, 27 Nov 2009 12:48:40 EDT Fri, 27 Nov 2009 12:48:40 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18288423 bigdaddyjosh : this is the response from suddenlink i just received today

BBB Processing

04/18/2007 web BBB Case Received by BBB
04/19/2007 MF BBB Case Reviewed by BBB - Member
04/19/2007 Otto EMAIL Send Acknowledgement to Consumer
04/19/2007 MF MAIL Notify Business of Dispute - Member
05/02/2007 WEB BBB RECEIVE BUSINESS RESPONSE : We are upgrding the nodes in this area over the next 30-45 days. As this upgrade is completed it should aide in correcting this issue.

nodes to be upgraded...we shall see]]> http://www.dslreports.com/forum/remark,18288423 Sat, 05 May 2007 22:55:23 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18240509 bigdaddyjosh : Daarken Im smack dab in the middle of the city...This is an AIR FORCE town we have around 200000+ people. Broadband penetratation is low here. Hell, most of my friends haven't even heard of FTTH here. This is an overloaded node cut and dry my friend lives outsside of town hes has no issues whatsoever with suddenlink do to the fact that no one else lives relatively close by]]> http://www.dslreports.com/forum/remark,18240509 Thu, 26 Apr 2007 22:03:02 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18240475 Daarken : heck your in the country, call in an outage, i had one recently and it was because the local kids shot up the cable amp.
Cleared up my signals and everything.
Also, I suggest you check your cables, and try to remove any splitters on your line that is old.
Personally I put in a 2-way splitter (one going to the modem) at the demark and put another splitter down the line just for T.V.
Also make sure its quality RG-6 cable and connectors (not the screw-on/crimp crap, try getting the compression type if you can.

:)
--
www.pointofexistence.com]]> http://www.dslreports.com/forum/remark,18240475 Thu, 26 Apr 2007 21:57:02 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18222514 bigdaddyjosh : I realize this but what else can I do? Dsl isn't available in my neighborhood and im not paying for satellite or my own t3 connection when fiber is 1/5 the cost just over the state line]]> http://www.dslreports.com/forum/remark,18222514 Mon, 23 Apr 2007 20:35:46 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18220459 areacode304 :

said by Bada Bing

:

Hell with the BBB go to your state attorney
general
Here is WV
»www.wvago.gov/takeaction.cfm

I like the way you think.]]> http://www.dslreports.com/forum/remark,18220459 Mon, 23 Apr 2007 14:27:54 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18218801 Bada Bing : Hell with the BBB go to your state attorney
general
Here is WV
»www.wvago.gov/takeaction.cfm
--
Rock & Roll Never Forgets]]> http://www.dslreports.com/forum/remark,18218801 Mon, 23 Apr 2007 08:40:34 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18218049 anon : Good luck with the BBB - they're not a government org and have no legal means to make Suddenlink do anything. If the area is oversold, Suddenlink won't do anything anyway.]]> http://www.dslreports.com/forum/remark,18218049 Mon, 23 Apr 2007 00:33:09 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18217954 Lucent Verda :

said by bigdaddyjosh

:

ok well i heard back from the BBB today. This is the message.

Complaint ID#: 14xxxxxx
Business Name: Suddenlink Communications

Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on April 19, 2007 and has been assigned case# 14003178in our files. Please make a note of this number for future reference.

Trust me. they'll call. I admit my local service personnel and Management focused on fixing the problem. It took them nearly a month to get it done but they did get me a fast connection-sometimes.
Note: all involved were former Cox employees, and the biggest problem in my case is the local office was never notified that I'd called in over 14 complaints. It seems the Tyler call center is not informing the local office when there's a problem.]]> http://www.dslreports.com/forum/remark,18217954 Mon, 23 Apr 2007 00:07:47 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18217145 bhurmam4 : my speeds just dropped through the floor.

Tracing route to google.com [64.233.187.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms DD-WRT [192.168.1.1]
2 18 ms 23 ms 27 ms 10.95.0.1
3 11 ms 11 ms 22 ms 24.197.3.42
4 53 ms 47 ms 61 ms 12.126.167.129
5 95 ms 72 ms 69 ms gbr2-p70.wswdc.ip.att.net [12.123.9.46]
6 64 ms 56 ms 61 ms tbr2-p013701.wswdc.ip.att.net [12.122.11.189]
7 67 ms 101 ms 122 ms 12.122.84.201
8 250 ms 242 ms 197 ms 192.205.34.42
9 189 ms 203 ms 204 ms ix-12-2.core3.AEQ-Ashburn.teleglobe.net [63.243.
149.102]
10 141 ms 148 ms 157 ms 209.85.130.16
11 87 ms 96 ms 87 ms 72.14.238.136
12 84 ms 156 ms 119 ms 72.14.236.15
13 109 ms 91 ms 67 ms 216.239.49.222
14 191 ms 173 ms 142 ms jc-in-f99.google.com [64.233.187.99]

Trace complete.

]]> http://www.dslreports.com/forum/remark,18217145 Sun, 22 Apr 2007 21:06:54 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18217050 gatorkram : My second hop is all of a sudden not responding as well. Very odd. Something is afoot.
--
Give me bandwidth or give me death!]]> http://www.dslreports.com/forum/remark,18217050 Sun, 22 Apr 2007 20:44:28 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18215051 porkchops : Nah. Your router is fine.

Your second hop is a private network between the modem and the CMTS. It works, it's just not responding to ICMP.
192.168.1.1 is your router (hop 1).

My second hop has strange results...
Two weeks ago, it was responding "Request Timed Out"
One week ago, it was responding 10.x.x.x (like it should)
This week it responds as my router. Go figure.

-edit-
Well, that's what I get for tabbed browsing.
I'm an idiot. I'll just shut up now...]]> http://www.dslreports.com/forum/remark,18215051 Sun, 22 Apr 2007 12:29:41 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18214228 plummer2461 : I don't know why my second hop request timed out. Now' I'm afraid my router might not be up to par...]]> http://www.dslreports.com/forum/remark,18214228 Sun, 22 Apr 2007 07:39:37 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18211001 porkchops :

said by plummber2461 :
5 83 ms 83 ms 83 ms cdm-66-76-168-13.bssr.cox-internet.com [66.76.168.13]

Isn't that router evil?
I haven't seen it resolve in less than 50ms since a few weeks after the ip changes. It used to be less than 30ms.
Either way, it's not helping their level3 problem.

-
local-routing - [8ms]
bssr.cox-internet.com - [Lose 1 Turn]
level3 addressing block - [Go Back 3 Spaces]
destination address - [Not enough packets. Do not pass go. Do not collect $200] ]]> http://www.dslreports.com/forum/remark,18211001 Sat, 21 Apr 2007 14:28:34 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18210303 bigdaddyjosh : iget great speeds in the morning but around 5 on weekdays my speeds drop dramatically

]]> http://www.dslreports.com/forum/remark,18210303 Sat, 21 Apr 2007 11:29:37 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18209309 plummer2461 : Tracing route to n208-180-43-6.tylrtx.tl.suddenlink.net [208.180.43.6]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 7 ms 8 ms cdm-66-76-225-177.tyrd.cox-internet.com [66.76.2
25.177]
4 11 ms 11 ms 10 ms cdm-66-76-225-165.tyrd.cox-internet.com [66.76.2
25.165]
5 83 ms 83 ms 83 ms cdm-66-76-168-13.bssr.cox-internet.com [66.76.16
8.13]
6 86 ms 86 ms 86 ms cdm-66-76-30-161.tylrtx.suddenlink.net [66.76.30
.161]
7 88 ms 87 ms 88 ms cdm-66-76-30-141.tylrtx.suddenlink.net [66.76.30
.141]
8 83 ms 96 ms 84 ms cdm-66-76-30-70.tylrtx.suddenlink.net [66.76.30.
70]
9 85 ms 94 ms 84 ms cdm-66-76-29-28.mnwl.cox-internet.com [66.76.29.
28]
10 * * * Request timed out.
11 84 ms 85 ms 89 ms n208-180-43-6.tylrtx.tl.suddenlink.net [208.180.
43.6]

Trace complete.

Boy suddenlink, that's pretty awesome, eh? I'm in parkersburg, wv.]]> http://www.dslreports.com/forum/remark,18209309 Sat, 21 Apr 2007 03:35:35 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18208912 bigdaddyjosh : Downstream Value
Frequency 117000000 Hz

Signal To Noise Ratio 36.8 dB

Power Level -1.4 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 3
Frequency 33000000 Hz
Power 46.8 dBmV ]]> http://www.dslreports.com/forum/remark,18208912 Sat, 21 Apr 2007 00:33:22 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18208330 porkchops :

said by bigdaddyjosh :
2 101 ms 81 ms 32 ms r74-193-183-1.bssrcmta01.bscyla.by.dh.suddenlink
.net [74.193.183.1]

It looks like an issue between the modem and the CMTS.
100ms on your first hop is just horrible, horrible, horrible. - (yes, it's that bad)

Check your internal diagnostics page on the modem, if you can.
Tech support might also be able to check the signal levels remotely. ]]> http://www.dslreports.com/forum/remark,18208330 Fri, 20 Apr 2007 22:24:57 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18207953 eye4thesky : maybe i need to make more clear my question. are you talking about a particular hop ping to 65 in the route or does the 65 represent the ping to your destination? ]]> http://www.dslreports.com/forum/remark,18207953 Fri, 20 Apr 2007 21:07:25 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18207721 bigdaddyjosh : Oh and to the guys talking about tracert up top heres mine:

Tracing route to suddenlink.net [208.180.43.6]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 101 ms 81 ms 32 ms r74-193-183-1.bssrcmta01.bscyla.by.dh.suddenlink
.net [74.193.183.1]
3 267 ms 31 ms 29 ms s208-180-49-49.tylrtx.tl.sta.suddenlink.net [208
.180.49.49]
4 78 ms 199 ms 62 ms s208-180-49-37.tylrtx.tl.sta.suddenlink.net [208
.180.49.37]
5 62 ms 189 ms 100 ms s208-180-49-1.tylrtx.tl.sta.suddenlink.net [208.
180.49.1]
6 51 ms 130 ms 98 ms cdm-66-76-31-37.lfkn.cox-internet.com [66.76.31.
37]
7 186 ms 91 ms 64 ms cdm-66-76-30-149.tylrtx.suddenlink.net [66.76.30
.149]
8 144 ms 59 ms 53 ms cdm-66-76-30-129.tylrtx.suddenlink.net [66.76.30
.129]
9 136 ms 50 ms 97 ms cdm-66-76-30-2.tylrtx.suddenlink.net [66.76.30.2
]
10 127 ms 73 ms 76 ms cdm-66-76-30-70.tylrtx.suddenlink.net [66.76.30.
70]
11 62 ms 63 ms 62 ms cdm-66-76-29-28.mnwl.cox-internet.com [66.76.29.
28]
12 * * * Request timed out.
13 122 ms 275 ms 84 ms n208-180-43-6.tylrtx.tl.suddenlink.net [208.180.
43.6]

Trace complete.]]> http://www.dslreports.com/forum/remark,18207721 Fri, 20 Apr 2007 20:23:24 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18207640 bigdaddyjosh : ok well i heard back from the BBB today. This is the message.

Complaint ID#: 14xxxxxx
Business Name: Suddenlink Communications

Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on April 19, 2007 and has been assigned case# 14003178in our files. Please make a note of this number for future reference.

Your complaint has been applied to the following business:
Suddenlink Communications
725 Benton Rd
Bossier City, LA 71111-3704

The case has been reviewed and has now been forwarded to the business for their response. This business has until May 4, 2007 to respond to your complaint. You may contact our office after May 4, 2007 to check the status of your complaint.

We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. To view the details of your case click here.

Sincerely,

Monica Free]]> http://www.dslreports.com/forum/remark,18207640 Fri, 20 Apr 2007 20:10:07 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18207456 gatorkram :

said by eye4thesky

:

65 for a particular hop or for the whole run? my are usually way over 65 for the complete run.

You don't add up each hop, to get your total latency. In a trace route, each hop is a ping to that host. So if you have a trace route, with 10 hops, and each ping is 10, you don't have a total latency of 100 to the last host.

Did I say that clearly? Hmmm :huh:
--
Give me bandwidth or give me death!]]> http://www.dslreports.com/forum/remark,18207456 Fri, 20 Apr 2007 19:37:29 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18206937 eye4thesky : 65 for a particular hop or for the whole run? my are usually way over 65 for the complete run.]]> http://www.dslreports.com/forum/remark,18206937 Fri, 20 Apr 2007 18:02:13 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18204740 Kenrin : 65 is way way faster than half a second ;P]]> http://www.dslreports.com/forum/remark,18204740 Fri, 20 Apr 2007 11:29:04 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18204445 gatorkram : Wouldn't 500ms be 1/2 a second? Also, when talking about ping times, that is round trip.
--
Give me bandwidth or give me death!]]> http://www.dslreports.com/forum/remark,18204445 Fri, 20 Apr 2007 10:31:16 EDT Re: what the hell is this? http://www.dslreports.com/forum/remark,18204105 Lucent Verda :

said by bigdaddyjosh

Im now starting to keep records of all speed tests done. Ive filed a report with BBB as well.

You should be hearing from them soon. I heard from the local office within 48 hours. They really tried to fix what they could (all involved were former Cox personnel)the ongoing problems are still there. It's mainly a bandwidth issue down here, but ping times are also a big factor. I haven't seen less than half a second since last year (avg ping time 65ms)]]> http://www.dslreports.com/forum/remark,18204105 Fri, 20 Apr 2007 09:23:25 EDT what the hell is this? http://www.dslreports.com/forum/remark,18202371 bigdaddyjosh :

Im now starting to keep records of all speed tests done. Ive filed a report with BBB as well. ]]> http://www.dslreports.com/forum/remark,18202371 Thu, 19 Apr 2007 22:16:48 EDT