Re: what the hell is this?

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Anyone experience problems in Parkersburg? »

bigdaddyjosh

join:2005-09-22
Bossier City, LA

Re: what the hell is this?

ok well i heard back from the BBB today. This is the message.

Complaint ID#: 14xxxxxx
Business Name: Suddenlink Communications

Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on April 19, 2007 and has been assigned case# 14003178in our files. Please make a note of this number for future reference.

Your complaint has been applied to the following business:
Suddenlink Communications
725 Benton Rd
Bossier City, LA 71111-3704

The case has been reviewed and has now been forwarded to the business for their response. This business has until May 4, 2007 to respond to your complaint. You may contact our office after May 4, 2007 to check the status of your complaint.

We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. To view the details of your case click here.

Sincerely,

Monica Free

permalink · 2007-04-20 20:10:07 · Print ·

Lucent Verda

join:2007-04-05
Lake Charles, LA

Re: what the hell is this?

said by bigdaddyjosh

:

ok well i heard back from the BBB today. This is the message.

Complaint ID#: 14xxxxxx
Business Name: Suddenlink Communications

Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on April 19, 2007 and has been assigned case# 14003178in our files. Please make a note of this number for future reference.

Trust me. they'll call. I admit my local service personnel and Management focused on fixing the problem. It took them nearly a month to get it done but they did get me a fast connection-sometimes.
Note: all involved were former Cox employees, and the biggest problem in my case is the local office was never notified that I'd called in over 14 complaints. It seems the Tyler call center is not informing the local office when there's a problem.

permalink · 2007-04-23 00:07:47 · Print ·

bd152 @suddenlink.net	Re: what the hell is this? Good luck with the BBB - they're not a government org and have no legal means to make Suddenlink do anything. If the area is oversold, Suddenlink won't do anything anyway.
	permalink · 2007-04-23 00:33:09 ·

your comment..

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