Industry Forums > Security Product Vendors > Shh, Don't tell Anybody...

reply to catseyenu

Re: Shh, Don't tell Anybody...

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posted by Kevin McAleavey
For anyone replacing their earlier BOClean, some RULES which need to be followed as far as installing the new version, however since I have no idea of when the support center or the documentation pages are going to be there ... this is all I can offer ...

#1. If you already have a copy of any earlier BOClean on your machine, UNINSTALL it first! If you have BOClean running on the traybar, right click it, select "shut down BOClean" and that will make it go away. Should you forget to do this, the remover will complain and tell you to do so. There is no harm done if the old BOClean were to be left running, however you'll have two BOCleans running and that will waste resources. The two will not interfere with one another, but you only require one.

#2. In order to properly install the COMODO BOClean 4.23 onto a Vista machine, you *MUST* right click on the downloaded setup programme and select "Run as administrator" to install it properly. For XP and earlier, being administrator/owner is sufficient. A reminder screen will appear when started to warn that it must be installed under the administrator/owner account but people don't read what's right in front of their face. It's NECESSARY to ensure that the kernel driver is properly loaded that the installation be done by administrator and under VISTA, it must be done under "Run AS" ...

#3. Once installed, BOClean will NOT reboot the machine - this is done in order to protect any "works in progress" on the user's machine from accidental loss. However, the kernel driver once installed MUST start at bootup and without a bootup to kick it off, it will not be present until the machine has been rebooted "at your earliest convenience." BOClean will also start automatically after a reboot, it is NOT started by the installer based upon the need for its kernel driver to be present. This is the reason for the reboot requirement rather than just starting BOClean straight away.

Finally, I'm not sure if there's updates for 4.23 being put on the COMODO server - the NSClean site is NOT updating BOClean 4.23 at all ... just 4.22. So please bear with us, I've suddenly become overloaded myself.

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Finally, I'm not sure if there's updates for 4.23 being put on the COMODO server - the NSClean site is NOT updating BOClean 4.23 at all ... just 4.22. So please bear with us, I've suddenly become overloaded myself.

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