US Cable Support > Comcast Cable TV > 2 HD channels from Providence missing for over a week

reply to sonofjay

Re: 2 HD channels from Providence missing for over a week

True... it is not Comcast's fault.

But in effect Comcast is acting as a middleman or reseller of the transmissions. They charge customers extra $ for a few HD channels, so if they can't deliver those channels they "should" not be paid for services they aren't actually delivering.

If you bought a ticket to an event from Ticketmaster, and the event was canceled for any reason, it is not Ticketmaster's fault but I bet you would expect them to return your payment.

Comcast doesn't charge you for the HD channels, there is a charge for the STB. If you have a QAM tuner TV set, you can get the off-air channels for no additional charge of any kind.

Mallego

Actually Comcast charges an upcharge for HD service, the required HD box, and a very small number of HD channels (which includes the 2 that were knocked off the air due to that storm.)

I wish they could temporarily sub out the channels with the Boston NBC and ABC HD channels (like they used to have in the lineup) but I believe there is a contractual issue that must take place for Comcast to add any channels, and unfortunately that takes a deal of time to happen.

nope, local hd channels will come in even if you dont subscribe to any other hd channels. thats if you have a qam tuner capable of picking it up.

I see. I have the DCT6200 and I've been paying the $5 monthly "HD Box Upgrade." Am I getting stiffed? If I go back to the non-HD digital box and still subscribe to all the digitals and pays, what is the best way to also receive the HD channels? I was led to believe by Comcast that I needed to have the DCT6200?