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| Poll: Who has asked for adelphia level 2 or 3 tech support? hey guys i got into an arugment with a buddy of mine over tech support. He apparently believes that only i know about level 3 tech support and that adelphia exist only in LA area or shall i say existed. So please help me prove this guy wrong, haha.
can you please post a reply of you saying i have asked for level 3 support or level 2 support or your opinion on customer support from adelpha. The ups and the downs.
This is very important and if you can provide information on adelphia's service area because i know for a fact they exist in cali, penn, virgina, and oregon
thank you for your help
-minda | |
 RR ConductorHappy 40th AmtrakPremium
join:2002-04-02
Redwood Valley, CA
kudos:1
3 edits | Our county, Mendocino, in Northern California (we're located between Sonoma County to the south and Humboldt County to the north) is a former Adelphia area, we were recently transitioned to Comcast »www.gomendo.com Our county is the one in Red (though we are proudly a Blue County  )
The other areas they had service in NorCal was in Burney in far eastern Shasta County, and in Lassen County, both of those areas went to TimeWarner.
Adelphia had service in many areas, L.A was only one of them. By the way, I grew up right next to you, W.Covina, I'm a proud graduate of the Covina High Class of 1990  I was born in the IE though, Riverside.
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| reply to mindadapanda
Adelphia NEVER had a tier 3 support, ever. It was Tier 1, tier 2, and then the NOC, and the NOC was NOT customer facing, so for you to talk to tier 3 is absurd to say the least. As for other areas, they had locations country wide, from Maine to Florida, to California, and including Puerto Rico.
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No animals were harmed in the transmission of this post, but the pitbull living next door is living on borrowed time i tell you! | |
 SkellBasherYes Sorto, I'll take my Prozac
join:2000-10-22
Niagara Falls, NY
1 edit | Adelphia's initial support structure consisted of Tech 1's, who were your point of contact by phone, and Tech 2's, who did not take inbound calls, but did perform customer callbacks on escalated issues.
At one point, a 3rd level was added, the TSR. These agents became the initial points of phone contact, and calls then went to Tech 1's as needed.
It was not uncommon for Tech 1's to tell customers that their ticket was being escalated to a Tier 3 agent when it was actually going to the Tech 2 group. Some customers would also assume 'level 3 support' because they talked to two people on the phone and a 3rd called them back.
You and your friend should really place bets on more constructive things than the tech support workings of a defunct corporation. | |
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