SkellBasher
Yes Sorto, I'll take my Prozac
join:2000-10-22
North Tonawanda, NY
1 edit | reply to Champer
Re: Poll: Who has asked for adelphia level 2 or 3 tech support?
Adelphia's initial support structure consisted of Tech 1's, who were your point of contact by phone, and Tech 2's, who did not take inbound calls, but did perform customer callbacks on escalated issues.
At one point, a 3rd level was added, the TSR. These agents became the initial points of phone contact, and calls then went to Tech 1's as needed.
It was not uncommon for Tech 1's to tell customers that their ticket was being escalated to a Tier 3 agent when it was actually going to the Tech 2 group. Some customers would also assume 'level 3 support' because they talked to two people on the phone and a 3rd called them back.
You and your friend should really place bets on more constructive things than the tech support workings of a defunct corporation.  |
