kinghenry7
join:2007-02-28
| Finally, I got it.
Before | 
Now |
 . So I have no clue how?
So I think your luck depends on different Bell data tech.
You can compare what the difference is between before and now.
But my speed profile is still 3008/800, can TS guy bump it up to 5006/800? | |
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HiVolt
29
Premium
join:2000-12-28
Toronto, ON
clubs: | Re: Finally, I got it. You were also placed on a remote. Your line can easily handle 5056/800. | |
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 | kinghenry7
join:2007-02-28 | Re: Finally, I got it. I did ask him if he moved my line to a remote, he still said no. | |
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TSI Nick
Premium
join:2007-03-08
Chatham, ON | Re: Finally, I got it. I would totaly call in and have the techs open a ticket to get you bumped up to 5mb. If your line can handle it then you should get it  | |
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| | | | kinghenry7
join:2007-02-28
| Re: Finally, I got it. Thanks Nick and Hivolt.
It should be you that opened ticket for me and solved my phone line problem that it had annoyed me for a long time. I think we have talked a lot through email. Nice to see you here.
As you mentioned in your last email today, "You're online at the moment, but what I'm looking at shows you're out of service, which means we're not seeing the right stats. "
As Mr. HiVolt said, Is it possible that Bell switched my line to a remote and caused this problem?
I am looking forward the moment I can surf at 5M speed. | |
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TSI Nick
Premium
join:2007-03-08
Chatham, ON
| Re: Finally, I got it. that's dead on...if bell swapped your line to be served from else where then they need to map it correctly. Opening a ticket for slow speeds and to update nar profile would definetly resolve both issues at the same time.
If you PM your details I can ensure to follow up on this in the am since. | |
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| | | | | | kinghenry7
join:2007-02-28 | Re: Finally, I got it. PM sent, please check. | |
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JayMan
Whoot
Premium
join:2002-06-05
Earth | I am sooooo jealous. | |
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JayMan
Whoot
Premium
join:2002-06-05
Earth | Oh yeah, after you get bumped to 5mbit don't forget to do rocky's contest.
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COME ON OVER TO THE NEW »TekSavvy FORUM | |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| Re: Finally, I got it. said by JayMan  :Oh yeah, after you get bumped to 5mbit don't forget to do rocky's contest. You don't need to be at 5Meg... You can do the math against any profile.... If you can only get 1728/384 you can still do it... I'm doing the ratio count, not a speed count.
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TSI Rocky - TekSavvy Solutions Inc. | |
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JayMan
Whoot
Premium
join:2002-06-05
Earth
 ·TekSavvy Solutions..
1 edit | Re: Finally, I got it. said by R0CKY :said by JayMan :Oh yeah, after you get bumped to 5mbit don't forget to do rocky's contest. You don't need to be at 5Meg... You can do the math against any profile.... If you can only get 1728/384 you can still do it... I'm doing the ratio count, not a speed count. true true. | |
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Angelo_
The Network Guy
Premium
join:2002-06-18 | Re: Finally, I got it. Rocky are you guys at Teksavvy able to inquire if a customer can be switched to a remote?  | |
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TSI Nick
Premium
join:2007-03-08
Chatham, ON | Re: Finally, I got it. what we can do is see if a line transfer is available.
If you PM me your details I can look into this for you. | |
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| | | | | Ontarionet
join:2005-07-05
Guelph, ON | Re: Finally, I got it. Sorry to interrupt the conversation but how does one get that stats screen? | |
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TSI Rick
TSI Rick
Premium,VIP
join:2007-02-17
Merlin, ON
| said by Ontarionet :Sorry to interrupt the conversation but how does one get that stats screen? On your modem?
Plug the modem directly into the computer
go to »192.168.1.254
click on Broadband connection on the left hand side
click on Internet Connection (under Broadband connection)
click on "Details" (on the upper right)
you should now see your line stats including attenuation and SN Margin
Rick | |
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| | | | | | | kinghenry7
join:2007-02-28 | Re: Finally, I got it. I have been 5056/800 speed already.
I love Teksavvy forever.
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Angelo_
The Network Guy
Premium
join:2002-06-18 | Re: Finally, I got it. is teksavvy open right now.. i would love for someone to look over my line, :P. I have a feeling im going to have a bell tech over lol. | |
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| | | | | | | | | kinghenry7
join:2007-02-28
| Re: Finally, I got it. said by Angelo_ :is teksavvy open right now.. i would love for someone to look over my line, :P. I have a feeling im going to have a bell tech over lol. IMO, you have to be patient. My line was crappy before. TS tried to set up my speed profile to 4000/800 when I signed up. It dropped to 3000/800 and then to 17xx/600. TS opened ticket twice, first time I had no luck, that Bell guy didn't do anything, but this time another Bell guy knew what I need, he swapped my line to another remote and I got almost perfect speed. | |
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Angelo_
The Network Guy
Premium
join:2002-06-18 | Re: Finally, I got it. oh that i am i know.. i can't seem to get a good sync though which i find odd. I'm leaning toward outside weather / issue i had prob wasn't fixed properly the 1st time around. | |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| said by Angelo_ :is teksavvy open right now.. i would love for someone to look over my line, :P. I have a feeling im going to have a bell tech over lol. Until 11PM every day... 877-779-1575.
Rocky
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TSI Rocky - TekSavvy Solutions Inc. | |
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Ontarionet
join:2005-07-05
Guelph, ON
1 edit | Could someone explain how to use that dmt program? What settings do you use? I cannot do anything with my modem when I'm using my router, also. So, the 192.168.1.254 doesn't apply for me yet. I use a Linksys so I use 192.168.1.1 when I need to fiddle with settings (as it applies to my router).
I also can't use the modem directly since I changed it to bridge mode. I was unable to change it back last time I tried so I kept it connected via the modem and I can go online with that so I left it.
If anyone can explain how to use the dmt program as well as the different options (modem directly v.s. modem/router), that would be greatly appreciated. I'm not sure why I'm having such problems. I don't have problems with the cable modem.
In the 'Connection Establishment' part of the screen, what settings go there? | |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| Re: Finally, I got it. Hey Ontarionet,
PM Rick... Not sure what time he's in today but if he's online in the AM he might be able to point you in the right direction as he's been fooling with it.
Rocky
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TSI Rocky - TekSavvy Solutions Inc. | |
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Angelo_
The Network Guy
Premium
join:2002-06-18
·TekSavvy Solutions..
| Re: Finally, I got it. dmt needs to be either directly connected to you or on the ports or then the WAN port. As far as i could get it working so far.
the deafult ip is 192.168.1.254
login is Administrator with no password.
Hope that helps | |
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TSI Rick
TSI Rick
Premium,VIP
join:2007-02-17
Merlin, ON
| Hi Ontarionet,
Connected directly is definately the way to go with this, there is little to no configuration necessary.
On the main DMT screen:
Enter 192.168.1.254 in the "IP-Add" field
The Port should be 23
Login Name: Administrator
Password:
by default that should do it then click the connect button and away you go 
If you have any other questions feel free to PM me and I'll help you out
Rick | |
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